BR

Brandon

United States

Reviews

Review of Zula Casino


Rated 1 out of 5 stars

worst customer support in all gaming.

September 26, 2025
Unprompted review

Reply from Zula Casino

Hello Brandon,

We appreciate you taking the time to share your feedback. We want to assure you that all account-related decisions are made carefully in alignment with our terms and conditions. Our team always strives to communicate clearly with players regarding any actions taken. For specific details about your account, we encourage you to review the information provided in your support ticket.

Review of SpeedSweeps Casino


Rated 1 out of 5 stars

Website doesnt follow important basics…

Website doesnt follow important basics like responsible gaming and timely support.
Reporting to California Attorney's office this week.

September 25, 2025
Unprompted review

Reply from SpeedSweeps Casino

Hi Brandon

We’re sorry to hear you feel this way about SpeedSweeps and we take your concerns seriously
Our platform follows responsible gaming policies and all requests for limits or exclusions go through our compliance team to ensure they are applied correctly
Response times can vary depending on volume but every message is logged and answered and our support team is available to escalate complex issues
If you’d like us to review your specific account or previous requests please email support@speedsweeps.com
so we can respond directly

Kind regards
SpeedSweeps Casino

Review of Richsweeps


Rated 1 out of 5 stars

Helpful at first

Helpful at first, but run into more issue and they go silent. I wish I never used this site in the first place. E mail support now takes forever to reply, compliance manager has no answers, on line support knows nothing. Awful expeirence all around.

September 25, 2025
Unprompted review

Reply from Richsweeps

Hi Brandon

We’re sorry your experience with our support has felt frustrating and unhelpful
We always aim to respond quickly and give clear answers but some cases require extra time for our compliance team to review
Please email support@richsweeps.com
with your ticket number so we can check your account directly and update you

Kind regards
RichSweeps Casino

Review of SweepsRoyal Casino


Rated 1 out of 5 stars

New site and one of the worst Iv used

New site and one of the worst Iv used.
- they dont follow responsible gaming
- very slow e mail response time
- On line chat doesnt have any answers, ever
- I will be reporting them to CA Attorney General

September 25, 2025
Unprompted review

Reply from SweepsRoyal Casino

Hi Brandon

We’re sorry your experience with our site has left you feeling this way and we appreciate you sharing your concerns
We do follow responsible gaming standards and all requests for limits or exclusions are handled by our compliance team according to policy
Email response times can vary but every message is logged and answered and our live chat agents can escalate questions they can’t answer themselves
If you’d like us to review your account or specific requests please email support@sweepsroyal.com
so our team can provide a direct response

Kind regards
SweepsRoyal Casino

Review of Richsweeps


Rated 1 out of 5 stars

a failed redemption processor makes…

a failed redemption processor makes this one a no go. Also, support via e mail or management are hard to get ahold of and often dont provide a resolution.

September 11, 2025
Unprompted review

Reply from Richsweeps

Hi Brandon,

We’re aware that processor issues can occasionally cause redemption delays, though most are still resolved quickly. Our support team is available 24/7 and can review your case directly—please contact support@richsweeps.com
with your username so we can provide resolution.

Kind regards,
Richsweeps Casino

Review of Spinfinite.com

Review of SpeedSweeps Casino


Rated 1 out of 5 stars

Customer support is gone completely…

Customer support is gone completely unresponsive in regards to resolving my issue. I hope they start replying soon before getting reported to every agency possible.

September 10, 2025
Unprompted review

Reply from SpeedSweeps Casino

Hi Brandon,

We take support responsiveness seriously, so it’s concerning to hear you feel left without updates. Our support team is available 24/7, and while most inquiries are resolved quickly, there are occasions where extra checks or payment-partner delays can extend response times.

Please email support@speedsweeps.com
with your SpeedSweeps username so we can review your case directly and provide the resolution you’re waiting for.

Kind regards,
SpeedSweeps Casino

Review of Rollingriches


Rated 1 out of 5 stars

Rude customer support who are…

Rude customer support who are completely unresponsive now. I'd avoid this site at all costs. If you need customer support don't rely on them.

September 6, 2025
Unprompted review

Reply from Rollingriches

Hi Brandon,

We’re sorry to hear this was your impression of our service. That’s not the experience we want for our players, and your feedback is very important to us. We’ll review this internally to improve.

– The Rolling Riches Team

Review of SpeedSweeps Casino


Rated 1 out of 5 stars

I used to like the site but now the…

I used to like the site but now the support team has gone completely quiet. Hopefully they start following responsible gaming laws and acts.

September 8, 2025
Unprompted review

Reply from SpeedSweeps Casino

Hi Brandon,

We’re concerned to hear that you feel the support team has gone quiet. At SpeedSweeps, support is available 24/7, and we aim to respond to all inquiries as quickly as possible. Responsible gaming is also an important part of our operations, and we follow the standards required to protect players.

Please reach out directly to support@speedsweeps.com
with your SpeedSweeps username so we can look into your account and get this resolved for you.

Kind regards,
SpeedSweeps Casino

Review of Rollingriches


Rated 1 out of 5 stars

Requested a temporary break and when I…

Requested a temporary break and when I went to reopen my account they denied it. In the past they had always open my account with no issues as taking a break from gaming is something the customers always able to do. Unfortunately their customer support staff is extremely rude an aggressive and completely unhelpful. Stay clear of the site.

September 6, 2025
Unprompted review

Reply from Rollingriches

Hi Brandon 👋

Thank you for your message. We can confirm that you reached out to request the closure of your account, and as per your request, it has been fully closed ✅.

🎲 Thanks again for being part of the Rolling Riches community — we wish you all the best! 🍀

— The Rolling Riches Team 🎰

Review of Zula Casino


Rated 1 out of 5 stars

Completly non respsonsive customer…

Completly non respsonsive customer support

September 6, 2025
Unprompted review

Reply from Zula Casino

Hello Brandon,

We are sorry to hear about your difficulty with customer support. This is not the experience we want any player to have. Please contact our team directly at support@zulacasino.com so we can review your case in detail and provide the necessary assistance.

Review of Zula Casino


Rated 1 out of 5 stars

Rude inept staff that open and close…

Rude inept staff that open and close tickets without relying. SMH.

September 6, 2025
Unprompted review

Reply from Zula Casino

Hello Brandon,

We apologize that your interaction with our team left a negative impression. Professional and supportive communication is very important to us, and your comments help us identify where improvements are needed. Please reach out directly to support@zulacasino.com so we can review your situation more closely.

Review of Rollingriches


Rated 1 out of 5 stars

Was once my fav site then the staff…

Was once my fav site then the staff became rude and stopped replying to any questions I had. A real shame.

September 5, 2025
Unprompted review

Reply from Rollingriches

Hi Brandon,

We’re sorry to hear that your experience with our support team wasn’t as smooth as it should have been. Providing quick and helpful service is something we’re always working to improve, and feedback like yours helps us get better. We’d love the chance to turn this around for you—please check your inbox for a message from us so we can assist directly. 💛

— The Rolling Riches Team 🎰✨

Review of Richsweeps


Rated 1 out of 5 stars

Nice staff at the start

Nice staff at the start, Peter is still always trying to help, but the management has let me down and disapeared when they created a serious issue. Such a shame.

September 3, 2025
Unprompted review

Reply from Richsweeps

Hi Brandon,

We appreciate you recognizing the effort from our team, including Peter, who is always dedicated to assisting players. We’re sorry to hear you feel let down in this case. That’s not the experience we want for anyone, and we’d like the chance to review your situation and help resolve it properly.

Please email us at support@richsweeps.com with your details so our team can follow up directly.

Kind regards,
Richsweeps Casino

Review of Spinfinite.com

Review of ToraTora Casino


Rated 1 out of 5 stars

Rude

Rude, lying support staff. I have a screen shot clearly showing they didnt apply resposible gaming when requested, a purchase was made and a redemption was not allowed to be processed.

September 1, 2025
Unprompted review

Review of Zula Casino


Rated 1 out of 5 stars

Worst customer support out of any…

Worst customer support out of any gaming platform. They ignore your request and close tickets without even replying to them. Awful customer service all around shame on them.

*EDIT* THERE IS NO RECENT TICKET REPLY!!!

August 31, 2025
Unprompted review

Reply from Zula Casino

Hello Brandon,

We appreciate you taking the time to share your experience. We want to assure you that all account-related decisions are made carefully, following our established terms and conditions. We always aim to communicate clearly with our players about any actions taken.

For specific details regarding your account, please refer to the information provided in your latest support ticket. Thank you for taking the time to bring this to our attention.

Review of Zula Casino


Rated 1 out of 5 stars

One of the worst on line gaming sites…

One of the worst on line gaming sites around

August 30, 2025
Unprompted review

Reply from Zula Casino

Hello Brandon,

We are sorry to hear that you had a negative experience with us. We value your feedback and would like to use it as an opportunity to improve our services. Thank you for taking the time to bring this to our attention.

Review of Rollingriches


Rated 1 out of 5 stars

Will fully close your account and cease…

Will fully close your account and cease any communication about it via e mail

August 30, 2025
Unprompted review

Reply from Rollingriches

Hi Brandon 👋

Thank you for your message. We can confirm that you reached out to request the closure of your account, and as per your request, it has been fully closed ✅.

🎲 Thanks again for being part of the Rolling Riches community — we wish you all the best! 🍀

— The Rolling Riches Team 🎰

Review of Zula Casino


Rated 1 out of 5 stars

non responsive customer support

August 29, 2025
Unprompted review

Reply from Zula Casino

Hello Brandon,

We appreciate you taking the time to share your experience. We want to assure you that all account-related decisions are made carefully, following our established terms and conditions. We always aim to communicate clearly with our players about any actions taken.

For specific details regarding your account, please refer to the information provided in your latest support ticket. Thank you for taking the time to bring this to our attention.