Brandon

We’re sorry to hear that you haven’t received the support you expected. That’s definitely not the experience we want to provide. If you're still waiting on a reply, please email support@lonestarcasino.com, we’ll make sure it gets another look.

Best regards,
LoneStar Support Team

Hello Brandon!

Thank you for your feedback, we deeply appreciate it and take it into consideration. We strive to get back to our players as soon as we can and offer support via Live Chat and email 24/7. In case you have any questions, please feel free to reach out to us. Our team will gladly assist you!

Warm regards,
The Jackpota Team

Hi Brandon,

We’re sorry to hear that your experience with our support team wasn’t as smooth as it should have been. Providing quick and helpful service is something we’re always working to improve, and feedback like yours helps us get better. We’d love the chance to turn this around for you—please check your inbox for a message from us so we can assist directly. 💛

— The Rolling Riches Team 🎰✨

Hello Brandon,

We appreciate you taking the time to share your experience. We want to assure you that all account-related decisions are made carefully, following our established terms and conditions. We always aim to communicate clearly with our players about any actions taken.

For specific details regarding your account, please refer to the information provided in your latest support ticket. Thank you for taking the time to bring this to our attention

Hello Brandon! Thank you for sharing your thoughts with us. I understand how waiting on redemptions can feel challenging. Please note that posting times may vary depending on your bank. ⏳✨ We truly value your feedback and will use it to continue improving the experience. If you need any assistance or updates, please don’t hesitate to reach out—we’re here for you 24/7! 💌

Hi Brandon, 🙏

We’re truly sorry to hear about your experience and appreciate your feedback. Our goal is always to provide kind, respectful, and helpful support, and we’ll be reviewing this internally. Thank you for giving us the chance to improve.

💛 — The Rolling Riches Team

Hello Brandon,

We appreciate you taking the time to share your experience. We want to assure you that all account-related decisions are made carefully, following our established terms and conditions. We always aim to communicate clearly with our players about any actions taken.

For specific details regarding your account, please refer to the information provided in your support ticket. Thank you for your patience and understanding.

Hello Brandon,

We appreciate you taking the time to share your experience. We want to assure you that all account-related decisions are made carefully, following our established terms and conditions. We always aim to communicate clearly with our players about any actions taken.

For specific details regarding your account, please refer to the information provided in your latest support ticket. If you have any further questions or concerns, feel free to open a new request. We will be more than happy to assist you.

Hi Brandon,

We understand your concern. For account security and compliance, we sometimes need to request additional documents, but we only ask for what’s required to verify ownership and keep accounts safe. If you’d like, our support team can guide you step by step through the process.

EDIT: Hi Brandon,
Our support team has reviewed your case and reopened your account. We hope you’ll enjoy playing with us again! If you have any other questions, please don’t hesitate to reach out to our support team anytime.

We hear you, slow response times can be really frustrating, and we’re sorry you’ve had that experience. If you still need help, feel free to reach out to support@lonestarcasino.com and we’ll do our best to review your concern as soon as we can.

Best regards,
LoneStar Support Team

Hello Brandon! We’re glad to hear you see the potential for fun on the site, and we’re always working to make the experience even better. 🌟 Your feedback about customer support and redemption processing is very valuable and helps us improve so that gameplay can be smoother, faster, and more enjoyable for everyone. We’re excited for your future sessions and hopeful that they’ll be seamless, rewarding, and full of fun! If you ever need assistance, we’re here 24/7 to support you. 🎮✨

Hello Brandon,

We appreciate you taking the time to share your experience. We want to assure you that all account-related decisions are made carefully, following our established terms and conditions. We always aim to communicate clearly with our players about any actions taken.

For specific details regarding your account, please refer to the information provided in your latest support ticket. If you have any further questions or concerns, feel free to open a new request. We will be more than happy to assist you.

Hi Brandon,

We’re sorry to hear that your experience with our support team wasn’t as smooth as it should have been. Providing quick and helpful service is something we’re always working to improve, and feedback like yours helps us get better.

— The Rolling Riches Team 🎰✨

We regret you had a negative experience. We appreciate your feedback and we'll strive to improve our platform.

Hi Brandon,

Thank you for the balanced feedback—and for the shout-out to our VIP host team. We think they’re awesome too.

On redemptions: issues typically stem from security/compliance reviews or other account-specific checks designed to protect players and payments. We know any friction here can overshadow the rest, and we’re actively refining the process. We’re a newer operation and continually improving based on real cases like yours.

Kind regards,
Richsweeps

Hello Brandon, thank you for sharing your honest feedback with us. We’re happy to know you enjoy the site, but we’re sorry to hear about with your redemptions. We’re constantly working to make the process faster and smoother so players like you can enjoy an even better experience. Please don’t hesitate to reach out to us directly if you ever need assistance with a specific redemption—we’d be glad to help. We're here for you anytime!

Hi Brandon,

Thank you for the balanced feedback—and for the shout-out to our VIP host team. We think they’re awesome too.

On redemptions: issues typically stem from security/compliance reviews or other account-specific checks designed to protect players and payments. We know any friction here can overshadow the rest, and we’re actively refining the process. We’re a newer operation and continually improving based on real cases like yours.

Kind regards,
Richsweeps