i Brandon,
We’re sorry to hear that you’ve felt ignored. We do have responsible-gaming policies in place and take player requests seriously. If you’ve experienced delays or been told chat cannot act, that’s usually because some requests have to be handled by a different team — not because we’re unwilling to help.

Please reach out again through our official support email if you haven’t already so we can review your case properly and ensure everything that can be done for you has been.

Kind regards,
SweepsRoyal Casino