Brandon

We regret to learn about the issues you've faced with the account closure, promotional emails, and purchase fees. We appreciate you bringing this to our attention, and we'll investigate these concerns.

Hello Brandon,

We appreciate you taking the time to share your experience. We want to assure you that all account-related decisions are made carefully, following our established terms and conditions. We always aim to communicate clearly with our players about any actions taken.

For specific details regarding your account, please refer to the information provided in your support ticket. If you have any further questions or concerns, feel free to open a new request. We will be more than happy to assist you.

We’re sorry to hear you feel that way about our service. That’s definitely not the experience we want anyone to have. We take every message seriously and want to make things right.

Reach out to us at support@lonestarcasino.com so we can address your concerns directly and improve your experience.

Best regards,
LoneStar Support Team

We regret you had this experience and that our customer service didn't meet your expectations. We'll review our purchase fees and support.

We regret that you had this experience, and we appreciate your feedback. We'll review our fees and overall service. We have also requested some additional information so we can check this further for you

Hi Brandon,

We appreciate you taking the time to share your experience. We want to assure you that all account-related decisions are made carefully, following our established terms and conditions. We always aim to communicate clearly with our players about any actions taken.

For specific details regarding your account, please refer to the information provided in your support ticket. If you have any further questions or concerns, feel free to open a new request. We will be more than happy to assist you.

We’re sorry to hear you had a rough experience with our customer service. That’s definitely not what we aim for. Please reach out to us at support@lonestarcasino.com so we can understand what went wrong and do our best to make it right.

Best
LoneStar Support Team

Thanks for the feedback, Brandon. We aim to treat every player with patience and respect, especially when there’s a concern. If your experience with support fell short, we’d like the chance to review it properly. Please reach out to support@richsweeps.com and reference this message — we’ll make sure your concerns are addressed by a manager.

Kind regards,
RichSweeps Casino

We’re sorry our response time—and the one-at-a-time redemption limit—left you disappointed. Both issues are being addressed right now: we’ve added extra support staff to shorten wait times, and new verification and funds-transfer systems are rolling out.
Thank you for the feedback—it helps us keep improving.

Thanks Brandon — we’re still open to resolving this. Please reach out again to support@speedsweeps.com or message us on socials so we can continue the conversation. If you're not hearing back, there may be restrictions preventing us from replying.

We’re ready when you are.

Kind regards,
SpeedSweeps Casino

Hi Brandon,

We're really sorry to hear you’re feeling frustrated, and we truly appreciate you taking the time to share your thoughts with us. 🙏

After reviewing your account, we can confirm it was closed at your request. As much as we’d love to welcome you back, our Terms & Conditions state that once an account is closed and marked inactive, it can’t be reopened. We understand that this might be disappointing, and we're genuinely sorry for any inconvenience that caused.

Our goal is always to offer a fair, enjoyable, and transparent experience—and we're sorry to hear that this situation didn’t reflect that for you. If there’s anything else you’d like to discuss or any questions we can answer, our support team is always here to help.

— The Rolling Riches Team 🎰💛

We’re sorry to hear about the delay in our response—it’s definitely not the experience we want for our players. We’re actively working to improve our support times.

Please reach out to us again at support@lonestarcasino.com so we can prioritize your concern and assist you as quickly as possible.

Thank you for your patience,
LoneStar Support Team

Hello Brandon,

We appreciate you taking the time to share your experience. We want to assure you that all account-related decisions are made carefully, following our established terms and conditions. We always aim to communicate clearly with our players about any actions taken.

For specific details regarding your account, please refer to the information provided in your support ticket. If you have any further questions or concerns, feel free to open a new request. We will be more than happy to assist you.

Hi Brandon,

We're really sorry to hear you’re feeling frustrated, and we truly appreciate you taking the time to share your thoughts with us. 🙏

After reviewing your account, we can confirm it was closed at your request. As much as we’d love to welcome you back, our Terms & Conditions state that once an account is closed and marked inactive, it can’t be reopened. We understand that this might be disappointing, and we're genuinely sorry for any inconvenience that caused.

Our goal is always to offer a fair, enjoyable, and transparent experience—and we're sorry to hear that this situation didn’t reflect that for you. If there’s anything else you’d like to discuss or any questions we can answer, our support team is always here to help.

— The Rolling Riches Team 🎰💛

We’re really sorry to hear that our response time has been disappointing — that’s not the experience we want for anyone.

Please reach out to us at support@lonestarcasino.com so we can prioritize your concern and make things right.

Best regards,
LoneStar Support Team