Wish I had read other reviews here before purchasing from this company. Will learn from my mistake and also recommend others to think very carefully before purchasing from these people if not avoid altogether.
They deceitfully market their website as being UK based when in fact they are in China, hence two weeks passing between order and delivery.
Being Chinese based the sizes are erroneously smaller than stated. I ordered a UK 12 which imediately encroaches upon my feet eliminating any barefoot comfort they are meant to provide. These fit more like an 11.5 at best.
Dishonest company AVOID USING. This is NOT a UK based company do not be fooled by the. UK tag on name. This is a Chinese group peddling cheap to average quality goods at a mark up.
However, where they really take the mick is with delivery. Over a month for a canvas paint by numbers, why? Because it's coming from China, which they don't tell you at point of ordering. I emailed twice whilst waiting and was basically told in pidgin English to shut up and be patient and wait. When I asked for refund, they belligerently ignored me."
Would not you this company again EVER.
December 18, 2024
Unprompted review
Reply from Houseart
Dear Customer,
First of all, thank you very much for sharing your feedback and we are deeply sorry for the trouble you encountered during your purchase. We understand your disappointment, especially in terms of delayed delivery time and customer service response that did not meet your expectations. We will pay more attention to improving the quality of customer service and ensuring that customers have clearer information before purchasing.
We promise to improve our communication and logistics processes to provide a better experience for future customers. We will continue to do our best to resolve the issue with your order. If you have any follow-up questions or need further assistance, please feel free to contact us.
We apologize again for the inconvenience caused to you and thank you for your patience and understanding.
2) Disgust upon learning this lot are the couriers
3) receive email from Evri stating they have my parcel
4) a week later no delivery, tracking number does not correspond, no goods, no response from this iniquitous organisation.
5) contact retailer and begin monotonous process of complaint
6) evri staff help themselves to items in transit.
This would seem to be the standard operating model for this thieving outfit. Avoid at all cost. There needs to be some form of legal/criminal investigation into the huge number of parcels going missing.
Ordered a fan. Delivery was prompt. Product was shockingly cheap and inadequate. Return process was an eye opener in corporate bartering, offering me a discount to keep the item I don't want? Unheard of. I still want to return so I am charged a £10 fee deducted from my refund on a cheap tacky item retailing at £29.99. Plus the £5 delivery. So this outfit made £15 for nothing. Not likely to order from these people again. Am not a fan at all.
July 24, 2022
Reply from Appliances Direct
Good Afternoon Lawrence First of all, thank you for taking the time to leave us a review, we really do appreciate it. Please accept my apologies for the issues you have faced. This is certainly not the experience we expect our customers to have. I would really like to investigate this further with the hope of resolving it for you, however I have been unable to locate your Sales Order with the information you have provided. Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you. Kind Regards Emily
Good Morning Lawrence Francis,
Thank you for providing the details; We appreciate it.
Please accept my apologies for the issues you experienced with the Table Fan not meeting your expectations and did not find our return process helpful. I understand this is frustrating, and I apologize for the inconvenience caused. I want to assure you that your feedback will be distributed where necessary so improvements can be made.
Due to the issues you have experienced, I have arranged a refund since we our warehouse has confirmed they have received your item. This is instead of you having to wait until the item was booked in for testing. The refund will appear back on your original payment method within the next 3-5 working days.
Should you have further questions or concerns in the meantime, please do not hesitate to contact me.
Dishonest and incompetent. If it were possible to give 0 stars that would still be too high a rating. This company was poor when trading as Hermes and even worse after rebranding.
I placed an order with Wilko and subsequently received email from EVRI to say that they had received my parcel and would be delivering shortly. Three weeks later, NOTHING. Using tracking on their website the parcel is still shown as awaiting delivery.
The useless cowardly, faceless EVRI website would not allow me to email or ring them as no such details exist for you to use. All I got was an automated message saying I should contact the sender if delivery had taken more than seven days.
I contact Wilko by email and phone and in the course of the call the helpful wilko person stated that EVRI claimed they had delivered the items.
What the heck?
To whom?
How? when their tracking was still showing item was awaiting delivery. How? When I had never received notification of pending or even failed delivery.
This is dishonesty and incompetence and it may well be that those in their employ help themselves to whatever takes their fancy.
I will empty any online basket I have if upon reaching checkout I see that delivery is being provided by this outfit.
First time ordered with this company, only came across by chance! Was surprised by the great prices Thereafter communication and we'll packaged delivery left me impressed. Recommended for sure.
First time ordered from The Game collection and will not be the last. Offered the best price by far Halo infinite. Communication and delivery thereafter was brilliant.
Can't complain at all in the first instance. Took a punt and it paid off. Good prices, really quick delivery and good communication throughout. Just a shame that prices have increased since my order!!
