Not a Fan.
Ordered a fan. Delivery was prompt. Product was shockingly cheap and inadequate. Return process was an eye opener in corporate bartering, offering me a discount to keep the item I don't want? Unheard of. I still want to return so I am charged a £10 fee deducted from my refund on a cheap tacky item retailing at £29.99. Plus the £5 delivery. So this outfit made £15 for nothing. Not likely to order from these people again. Am not a fan at all.
Reply from Appliances Direct
Good Afternoon Lawrence
First of all, thank you for taking the time to leave us a review, we really do appreciate it.
Please accept my apologies for the issues you have faced. This is certainly not the experience we expect our customers to have.
I would really like to investigate this further with the hope of resolving it for you, however I have been unable to locate your Sales Order with the information you have provided.
Please can you provide me either with your Sales Order Number or your Postcode and I will certainly come back to you.
Kind Regards
Emily
Good Morning Lawrence Francis,
Thank you for providing the details; We appreciate it.
Please accept my apologies for the issues you experienced with the Table Fan not meeting your expectations and did not find our return process helpful. I understand this is frustrating, and I apologize for the inconvenience caused. I want to assure you that your feedback will be distributed where necessary so improvements can be made.
Due to the issues you have experienced, I have arranged a refund since we our warehouse has confirmed they have received your item. This is instead of you having to wait until the item was booked in for testing. The refund will appear back on your original payment method within the next 3-5 working days.
Should you have further questions or concerns in the meantime, please do not hesitate to contact me.
Kind Regards,
Jackie