Dishonest company AVOID USING
Dishonest company AVOID USING. This is NOT a UK based company do not be fooled by the. UK tag on name. This is a Chinese group peddling cheap to average quality goods at a mark up.
However, where they really take the mick is with delivery. Over a month for a canvas paint by numbers, why? Because it's coming from China, which they don't tell you at point of ordering. I emailed twice whilst waiting and was basically told in pidgin English to shut up and be patient and wait. When I asked for refund, they belligerently ignored me."
Would not you this company again EVER.
Reply from Houseart
Dear Customer,
First of all, thank you very much for sharing your feedback and we are deeply sorry for the trouble you encountered during your purchase. We understand your disappointment, especially in terms of delayed delivery time and customer service response that did not meet your expectations. We will pay more attention to improving the quality of customer service and ensuring that customers have clearer information before purchasing.
We promise to improve our communication and logistics processes to provide a better experience for future customers. We will continue to do our best to resolve the issue with your order. If you have any follow-up questions or need further assistance, please feel free to contact us.
We apologize again for the inconvenience caused to you and thank you for your patience and understanding.