zaid

Hi Zaid.

Thanks for raising this with us and I’m sorry to hear this is still ongoing. I can see you’ve raised this previously and it has been raised with the relevant team however has progressed no further.

I’ll get on to that team today for you and chase them for an update.

In the meantime, I’ll review your contact with us and pick up on our failings and bring them to the appropriate persons attention.

All the best,
Todd

Dear Zaid

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Hi Zaid,
Thank you for taking the time to leave a review. I can see from your file that enquiries were initially raised on the 23rd May and they have not yet been answered in full by the other side. Also that you have asked us to take a view on some of the more complex enquiries and these have been raised with LTS and await a response. I can also see that your Conveyancer communicates with you pretty much daily and responds to you within 24 hours, I can also see on the system that you both are setting up dates for completion as off your chat today. We do care and are doing everything we can to get your transaction finalised, but can only work as quick as the slowest link in the chain, it sometimes means delays occur which are not in our control and this unfortunately seems to be the case with your transaction. Rest assured this has been followed up with Management and our team are doing everything they can.

Hi Zaid,
Thank you for getting back in touch.
I have raised with Management, I can see from the system that your contract pack was received on 03/05/22 and you completed on 21/09/22 which is 4 months. Your Conveyancer has kept you up to date throughout from what I can see. In relation to the notices, the notices were sent on completion as usual but the fees were not paid, this could be due to a lack of bank details at the time, with us being unable to pay via cheque. This I am told is in hand, and you were updated on Monday and will be updated again today.
^Maisy

Hi there, very sorry to hear you've had a bad experience with us. 
In line with our purchase terms, we cannot guarantee refunds for any health-related reasons. We understand that this is not the response that you were hoping for, so we do apologise for this.
If you have any any further questions, please message us at help@dice.fm. Best, DICE Team.

Hi Zaid, ​

We are sorry to hear about your experience with our service. We have 25K of professional translators ready to help our customers localize their content, but we understand that sometimes things don’t go as expected. You were refunded fully on your project, and we hope to see you again on our platform. ​

Thanks, ​
Donna
Blend Customer success
​

Dear Zaid,

Thank you for your review. I apologise that the sample has been lost on the way back to the laboratory.

We will raise an investigation with Royal Mail in order to find out how this has happened.

I can see that you have been in touch with out customer support team and you have been refunded for this in full.

As this is your first order with us I would like to assure you that this is not a regular occurrence. I have also sent you a gesture of goodwill via your patient account, to hopefully reinstate your faith in our service.

Once again, please accept my sincerest apologies for any inconvenience this may have caused.

If there is anything else we can do to rectify this situation do not hesitate to contact us via your patient account.

Kind regards

Julia
Team Leader

Hi, I'm not familiar with this issue you had and would like to find out more. I'll message you on this site to get the case number so I can take a look. Thanks. -OG

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Update: the info you supplied me with is with our support team and I know there are several messages going back and forward over the last couple of days. -OG

Dear Zaid, we are sorry to find your comments, We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

If you don't mind, could you please give us more details on the problem you have encountered? We would be happy to assist you. You can contact us through our support contact form here https://www.jotform.com/contact/.
Regards!

Hi Zaid,

Thank you so much for your review and I am so sorry to hear that you have felt let down by our customer services. We always try to offer the best customer service we can, handling issues as quickly and efficiently as possible whilst still maintaining a friendly relationship with our customer so we are so sorry to hear that this is not the experience we have provided you with.

Should you wish to contact us again in the future in regards to this or any other issues then please be aware we do have a vast variety of ways to contact us for help or support and I have listed a few below for you:
Call: 150/03454541111
Text: 0753 305 1809
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums

Thank you very much again,

Ash

Hi Zaid

Thanks for taking the time to leave us a review. We're gutted that you didn't get our usual 5 star experience.

I'm very sorry to see that there was a problem with your order. I'm very pleased to see that the issue has now been resolved.

Please feel free to get in contact with us if we can help any further. You can get at us here - www.footasylum.com/page/contact/

You know where we are if you need us. We're here for you from 08:00 to 22:00 weekdays and 08:00 to 19:00 at weekends.

Jane