Dysfunctional company
The company used to be good but now is horrible with unprofessional and rude staff. They are simply a dysfunctional company now.
They did a mistake,
They denied the mistake first,
Admitted the mistake later,
They kept lying to me for 8 weeks
Then they promised my case to be handled by a manager after 8 weeks which never happened.
A bunch of liars and horrible staff. Shame on you!
Reply from Octopus Energy
Hi Zaid.
Thanks for raising this with us and I’m sorry to hear this is still ongoing. I can see you’ve raised this previously and it has been raised with the relevant team however has progressed no further.
I’ll get on to that team today for you and chase them for an update.
In the meantime, I’ll review your contact with us and pick up on our failings and bring them to the appropriate persons attention.
All the best,
Todd