Horrible and unprofessional company
Don't be STUPID like me and use this company. Don't trust the review on Trustpilot!!!
I am stuck at the moment; I wish I can leave! 6 months and still counting!!
NO phone support. The so-called conveyancer will NEVER EVER pick the phone. They don't reply to the estate agent's calls or the other party's conveyancer call. Even the main phone number, you can only leave a message and no one will ever call you back. It is a trap!
If an issue needs one day to be solved, they will take a month. They don't care!!
They are not proactive in solving problems, they are exactly the opposite! They try to buy time and prolong the whole process by doing as less work as possible!! Horrible!!!
I start to do the work MYSELF because I have no faith in their service anymore!!
In a nutshell, horrible and unprofessional company. I will send a complaint to the Legal Ombudsman at some point.
Update 20 DEC 2022: I was so wrong in thinking that 6 months of hell had finished. I just found out that they did not complete the purchase correctly, and they did not pay the managing companies their fees nor send them the right documents!!!! How horrible a service can be!!!
Reply from My Home Move Conveyancing
Hi Zaid,
Thank you for taking the time to leave a review. I can see from your file that enquiries were initially raised on the 23rd May and they have not yet been answered in full by the other side. Also that you have asked us to take a view on some of the more complex enquiries and these have been raised with LTS and await a response. I can also see that your Conveyancer communicates with you pretty much daily and responds to you within 24 hours, I can also see on the system that you both are setting up dates for completion as off your chat today. We do care and are doing everything we can to get your transaction finalised, but can only work as quick as the slowest link in the chain, it sometimes means delays occur which are not in our control and this unfortunately seems to be the case with your transaction. Rest assured this has been followed up with Management and our team are doing everything they can.
Hi Zaid,
Thank you for getting back in touch.
I have raised with Management, I can see from the system that your contract pack was received on 03/05/22 and you completed on 21/09/22 which is 4 months. Your Conveyancer has kept you up to date throughout from what I can see. In relation to the notices, the notices were sent on completion as usual but the fees were not paid, this could be due to a lack of bank details at the time, with us being unable to pay via cheque. This I am told is in hand, and you were updated on Monday and will be updated again today.
^Maisy