They only care about money
I am very sick in bed and not able to move, contacted them asking for a refund 3 days before the event, and they simply said NO, we don’t care and we can do so because we have this in our terms and conditions!!! Shameless and heartless, Money over the well-being of fans!!!!
Reply: you are not just ''cannot guarantee'' you DO NOT AT ALL NO MATTER WHAT! you have just confirmed that you only care about money!! Same on you!
Reply from DICE
Hi there, very sorry to hear you've had a bad experience with us.
In line with our purchase terms, we cannot guarantee refunds for any health-related reasons. We understand that this is not the response that you were hoping for, so we do apologise for this.
If you have any any further questions, please message us at help@dice.fm. Best, DICE Team.