Hi Zaid,

Thank you so much for your review and I am so sorry to hear that you have felt let down by our customer services. We always try to offer the best customer service we can, handling issues as quickly and efficiently as possible whilst still maintaining a friendly relationship with our customer so we are so sorry to hear that this is not the experience we have provided you with.

Should you wish to contact us again in the future in regards to this or any other issues then please be aware we do have a vast variety of ways to contact us for help or support and I have listed a few below for you:
Call: 150/03454541111
Text: 0753 305 1809
Facebook: https://www.facebook.com/virginmedia/
Twitter: https://twitter.com/virginmedia
Forums: virg.in/VMforums

Thank you very much again,

Ash