This is a dysfunctional company! My application has been in the process for the last 50 days and still counting!! I have just been informed that I need to wait further 10 days! because of this ridiculous delay, the property is back on the market.
The delay is purely due to the fact that their case management team keep failing to send the right documents to the lender again and again for 43 days!
They call themselves a broker yet they failed to do a very simple and basic task. I kept following up with the lender myself and every time I speak to them, they say Trussle failed in sending the initial package.
This is the worst experience I have had with a company in my life. The amount of stress and frustration they are causing me is the worst I ever had in my life dealing with a company. Shame on you Trussle!