Review of Sainsbury's


Rated 2 out of 5 stars

Used to be a reliable choice

Used to be a reliable choice. Own brand poor quality , choice at Local store is geared for delivery customers . Til is never manned , Service from Staff is poor. No product knowledge , Staff focused on the delivery's and unable to give customer service.

September 24, 2025
Unprompted review

Reply from Sainsbury's

Hi Sophia,

Thanks for contacting Sainsbury’s Trustpilot and taking the time to share your feedback with us.

I’m sorry about the customer service received instore. We appreciate you bringing this to our attention and we’re taking the appropriate steps to ensure this doesn’t happen again.

So that we can help resolve your issue, can you please send us a private message on social media via Facebook or X (Twitter) with the below details and one of my colleagues will be able to help you:

•  Nectar card number
•  Full name
•  Email address

Kind regards
Mark