Nina

United Kingdom

Reviews

Review of Aceparts

Rated 1 out of 5 stars

DO NOT BUY HERE

Bought an air condenser which was described as new but was leaking gas when mechanic put in, have started a return but the company doesn’t reply to my messages regarding compensation for having to pay mechanic again to fit or whether they will send out another part to replace

August 11, 2025
Unprompted review

Reply from Aceparts

Hi Nina, Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1N1108 Kind regards, Keith

Review of AutoProtect

Rated 1 out of 5 stars

DO NOT USE THIS SCAM WARRANTY PROVIDER

Refused to pay for sudden mechanical failure on my daughters car when this was covered under her warranty terms
Total scammers saying wear and tear when it has nothing to do with that, they always look for an excuse not to pay out

June 20, 2025
Unprompted review

Reply from AutoProtect

UPDATE

Hi,

Thank you for your feedback. We understand how frustrating it can be when things don’t go as expected. As you’re not the agreement holder, we’re limited in what we can discuss directly with you. If the agreement holder could get in touch with us, we’ll be happy to look into the matter further and provide any clarity needed.

Kind regards,
Nicola

Hi Nina,

We're sorry to hear that you're unhappy with your claims experience and understand the frustration that can occur when expectations aren't met.

So that we can investigate this further we need some information from you. This request will come to you from Trustpilot. Please respond within 3 days and we'll be glad to help where we're able.

Kind regards,
Nicola

Review of Testshift

Rated 1 out of 5 stars

DO NOT USE THIS APP AS SCAM

Scammers and they don’t reply to emails when something goes wrong
Was not even informed of a test date that was allegedly booked so lost £62 which they won’t reply to regarding refund. Will take them to court to get money back.

June 4, 2025
Unprompted review

Review of Autoglass®

Rated 1 out of 5 stars

Use another provider

First appointment my daughter had, they had no appointments to come to our home so she had to go to local garage and they had ordered wrong glass
Next appointment nobody turned up
Next appointment brought wrong glass again
Fourth appointment got it right
A month of driving around with no rear windscreen, whereas another company who did my husbands car got it right first time and fitted within days

May 30, 2025

Reply from Autoglass®

We are sorry to hear that our service did not meet your expectations. Please email customer.services@autoglass.co.uk to explain the issue (using your vehicle registration or booking reference number as the email subject), and you will be contacted to discuss this further. Kind regards, Oliver.

Review of lastminute.com

Rated 1 out of 5 stars

Never use Last Minute.com for anything

Spoke to agent Bledar
Unhelpful company
Wouldn’t assist in cancellation when an airline changed return airport and times of flights which I wasn’t happy with , then agent stopped communicating, very unprofessional
Will never use last minute again and no wonder ratings are so low

May 22, 2025
Unprompted review

Reply from lastminute.com

Hi Nina, thanks for you feedback and I am sorry to hear this, Upon checking your booking I can see the airline has made some schedule changes to the timings of your outbound and inbound flights.

In regards to the agent you spoke with I can see they answered all your questions and at the end of the chat asked 'Is there anything else I can assist you with?' and as there was no response from you, the chat was closed after waiting 10 minutes.

Your original booking confirmation email shows the flights you selected originally where departing and arriving to different London based airports. Please note the airport destinations have not changed from your original booking.

One of our agents will be in touch shortly with you to discuss your issue and look into this to assist you further.

Kind regards,
Customer Care Team

Review of Ransom Spares

Rated 1 out of 5 stars

Useless customer service

Useless customer service , there is no phone number to call on
Enquired about a part 3 weeks ago and no response , have they gone bust?

April 9, 2025
Unprompted review

Review of Autotrader UK

Review of British Gas

Rated 1 out of 5 stars

DONT USE BRITISH GAS FOR HOMECARE

I had a leaking tank for over a year which caused a lot of damage to a bedroom
The engineer diagnosed it as leaking shower from silicone and grout
British Gas refused to pay out when a second plumber from another company correctly found and repaired the fault. I was paying £60 a month for homecare cover and cancelled it. Went on Go Compare and my policy is now £18 a month with homeserve. I suggest everyone leave British Gas due to extortionate prices and poor service.

September 27, 2024
Unprompted review

Reply from British Gas

I’m so disappointed to read this, Nina.

If there’s anything we can do to turn this experience around for you, please do let us know over Facebook or Twitter.

Pop us a DM with #Trustpilot and we’ll do our best to help. Many thanks, Tahir

Review of Purplebricks

Rated 1 out of 5 stars

The online portal not working for days…

The online portal not working for days for price change

September 15, 2024

Reply from Purplebricks

Hi Nina, thanks for getting in touch. We are so sorry to see this review and we apologise for the disappointment caused, we have passed this onto your account manager and have asked that they reach out to you directly so that this can be resolved. Thank you for bringing your experience to our attention. Many thanks.

Review of 4ourhouse.co.uk

Rated 1 out of 5 stars

Terrible non existent customer service

Terrible non existent customer service, company has no phone number to call and they ignore emails
Bought a substandard part and still waiting a year later for a response

July 19, 2023
Unprompted review

Reply from 4ourhouse.co.uk

Dear Nina,

Thank you for your review.

We are sorry to hear of the issues experienced.

At 4ourhouse we are always looking to improve our services. We are very grateful you have taken the time to provide your feedback.

Your comments have been passed to the relevant department and is something we are to investigate internally.

Please accept our apologies for the inconvenience caused.

Kind regards,
4ourhouse Customer Service

Review of www.enginesod.com

Rated 1 out of 5 stars

DO NOT BUY FROM ENGINESOD

I was sent wrong engine 2 weeks ago. The wrong engine was collected by seller but he won’t refund my money , nor have enginesod helped at all. Enginesod took a commission. They have not refunded the commission and I have lost £1345 and now have to go to court to get my money back. Do not use this company for any purchase.

November 22, 2023
Unprompted review

Review of Deliveroo

Rated 1 out of 5 stars

No food delivered but I was charged £34…

No food delivered but I was charged £34 anyway for the non arrival of food
The driver apparently called me while I was on the M25. As I didn’t answer phone as it would have been illegal, that was too bad. Customer service would not refund me. They’ve been delivering to my address weekly for two years. They have lost my family as a customer. Hope the £34 you kept now worth the loss. Use Uber Eats instead

December 11, 2022
Unprompted review

Review of Emergency Assist

Rated 1 out of 5 stars

AVOID THIS COMPANY

AVOID THIS COMPANY
Worst breakdown company ever
Always finding excuses not to attend
Wouldn’t come out today as said the same fault as a month prior when it wasn’t and they asked me to prove it

June 11, 2021
Unprompted review

Review of Plusnet

Rated 1 out of 5 stars

Avoid like the plague

Avoid like the plague. They take 30-40 mins answer phones and broadband poor from day one. It drops connection every few minutes but when you call them they make excuses like it takes 10 days to settle down , just to take you over your cancellation period I bet? They get you to do speed test and then don’t do anything about it to fix problem so I cancelled contract and direct debit. They can take me to court for the cancellation fee they want. They’ve got the nerve to charge for a service they don’t provide. Much better off with BT as had no problems, just switched as they were cheaper

September 9, 2018
Unprompted review

Reply from Plusnet

Hi Nina.

I am recently sorry you have been having issues calling us, we are aware the wait times have sometimes been high recently and are trying to take measures to rectify this.

In relation to the 10 day training period, this shouldn't cause drop outs this frequent, you may just see some fluctuations in speed so sounds like there is an issue somewhere.

With regards to cancellation fee this would be applicable if you are out of the 14 day cancellation period, as although you may have had issues with your service, you need to allow us reasonable time to investigate your issue and we would then refund back the downtime.

If you do change your mind and would like us to investigate further, I would first advise that you run through our Troubleshooting guides here: https://www.plus.net/help/broadband/connection-troubleshooting/, if the issue then persists report it here: faults.plus.net and then send us your username over on Facebook or Twitter so we can pick this up.

Lauren