Refused to pay for sudden mechanical failure on my daughters car when this was covered under her warranty terms Total scammers saying wear and tear when it has nothing to do with that, they always look for an excuse not to pay out
June 20, 2025
Unprompted review
Reply from AutoProtect
UPDATE
Hi,
Thank you for your feedback. We understand how frustrating it can be when things don’t go as expected. As you’re not the agreement holder, we’re limited in what we can discuss directly with you. If the agreement holder could get in touch with us, we’ll be happy to look into the matter further and provide any clarity needed.
Kind regards, Nicola
Hi Nina,
We're sorry to hear that you're unhappy with your claims experience and understand the frustration that can occur when expectations aren't met.
So that we can investigate this further we need some information from you. This request will come to you from Trustpilot. Please respond within 3 days and we'll be glad to help where we're able.