Downgraded service
Was a customer of Lloyds Direct, who were bought out by Pharmacy2u.
Lloyds would track usage and send a specific reminder when it was time to reorder.
There was no warning from Pharmacy2u that they would discontinue this, sending instead a general reminder that it was time to reorder - without specifying the drug/s.
So I ran out. Now I am with Phlo.
(Order details provided)
Reply from Pharmacy2U Ltd
Good Afternoon Adrian,
Thank you for your review and the time on the telephone today.
I am sorry to hear you were unaware your account with Lloyds Direct had been transferred to Pharmacy2U. This is currently optional at the moment and would be offered when you place a request via Lloyds.
We are also aware of the differences in service/reminders. I would like to reassure you that our senior management team and the directors within the Lloyds Direct network are still working closely together to recognise each organisation's strengths and weaknesses. This will include looking at tools, systems and services. However, changes will take time to be implemented.
Thank you for providing your feedback, this has been passed to the relevant department.
Please accept our apology for any inconvenience caused.
Kind regards,
Chris