Drop-in at Horsham Hospital was replaced by a simple booking system which worked.

THEN, for some unknown reason this ludicrous system was introduced. Not only does one now need to register with this unknown company called 'Swiftqueue' before a booking can be made, but the application process also requires sharing far more personal information than is necessary, or than was previously required. ALL of this information is available to the NHS via the blood test form issued by the GP - so why do SwiftQueue (an American company) need it?

Having suffered from identity theft in the past, I was unwilling to do this. There is a telephone number for those unwilling (OR UNABLE) to use this system - but guess what ... they don't answer the 'phone!