Nicola

First time using and wasn’t sure , but very easy and quick . The only downside is that the post code search did not recognise my area so I had to put a false postcode in from the next town to find a locker location. Maybe the database could do with an update on addresses

Fantastic service from my intial enquiry until the installation. We used JDM Earth as they were recommended. The intial enquiry moves quickly to an online survey/questions which was so easy and quick. We were quickly presented with prices and options which then led to our booking. We asked for a quick appointment for installation and they offered to put us on a cancellation list. We actually got an installation date the week after and it was completed by a lovely engineer who was on time, tidy, respectful and helpful with advice on how to use.
Overall fantastic service - thankyou team JDM !

I made my first purhase from Crea purchasing 4 Philip velvet stools, the order process was easy and the communication on shipping was perfect. The goods arrived from Sweden ready made and packed so well that every inch of the stools were protected and covered. This impressed me alot as many things in the UK are delivered damaged by lack of care for packaging.
We then went onto buy the Diana table in Dekton stone with six matching chairs. Now this was real test for packaging and the carrier service. Once again delivered by DHL with great communications of where the items were in transit and when to expect them.
This table got delivered by two men, it was made of a stone top and so heavy but they slowly took their time and delivered my table to my dining room. Once again packed to perfection and not a single mark in sight.
We were so impressed by Crea we started to make Crea our first place to look for furniture. We have managed to maintain the Swedish clean look with all different items from Crea, we now have the armchair, console, bench, and various side tables.
The quality of furniture is amazing and its so easy to keep clean and it all looks as good as new even though everything gets used well.
As mentioned earlier the care and detail that goes into the international shipping with the protection and packaging is outstanding. I would highly recomend Crea to everyone.
Thank you team Crea - you are the best !

Wedding anniversay visit to Rudding Park Hotel and Spa and once again a fabulous stay we had.
Service and staff is as always second to none and the staff all go out of their way to give eye contact and say hello, or goodbye etc.
Food was amazing , we dined at Horto for a change and food was delicious, fresh tasty ingredients and great service in the restaurtant too.
Spa as always clean, tidy and lovely atmosphere.
We did the NYE house party last year and have now booked again for seeing 2025 , I would highly recommend to anyone.

Went back to TheHut to buy more Tom Dixon lamps, had already purchased two small Bell lamps earlier in the year. This time I opted for the 'new Bell Table lamp by Tom Dixon - not a cheap purchase at £470.
Firstly the item comes in parts so you have to assemble it yourself, this is disappointing considering the premium price. However followed the instructions and no light is present when plugged in. Its got a built in LCD ring light bulb so no way of knowing how to resolve. Instuctions no use as there are no trouble shooting Q/A. Contacted TheHut withing a day of receiving it and told them, asked if there was any immediate advice as to why it would not work in case I was missing something. I had to await for my case to be referred to the specalist team for a response which would take between 5-7 days.
I contacted back to say foget the escalation I will just return it , I cannot use it and I actually needed the lamp now. I was told I was unable to return it as it was being investigation by the specificiton team.
I responded back to say, I will NOT keep the faulty lamp and await your advices, a lamp of this premium should be working so I require the return paperwork to complete my return.
I was met with another email from TheHut refusing to take the faulty lamp until they have done their internal investiagation.
What an earth ? I have rights and will not be bullied into keeping a faulty lamp, whether you fix it or not. This is not a £20 lamp from the local no frills store, It is a Tom Dixon £470 lamp that should be in immacualte working order and if not - you just take it back. This to and fro of emails has been going on for 4 days now and they still insist on refusing me the returns paperwork and If I go online to do an automted return it blocks me and says I have to speak to customer services (which I am doing but they are refusing to deal with my return)

I have since changed my original review as I was contacted by customer services who promptly resolved my issue. The whole experience has not been a great one but credit to TheHut for resolving in the end.

I have used Coverwise for a very long time now and on every holiday I return to them for my travel insurance. The website is easy to use, quick and competative in price. I like the options of the various covers available to chose from.
Great travel insurance provider.

Booked a full holiday with Emirates for my 50th birthday to Dubai. Had to speak to Emirates before the actual holiday and used their Whats app service - this was so easy to use and the Emirates advisors were quick in this service.
Managed to get an upgrade to business class so had the most amazing service during flights.
Hotel was a superb choice and our in resort transfers chosen with Emirates were perfect.
This was my first time with Emirates, however I don't think I will fly with anyone else now If I can help it. Thank you team Emirates.

Quick easy process, booked in for boiler service. Good choice of dates. On the day the appointment was on time and the engineer explained the process.
All complete within an hour.
Happy with overall service, process and simplicity of it all.

Searched for a Christmas cruise and as a treat because we would be on the ship for Christmas we looked for a suite. The highest class of suite on the Iona per the PO website is the 'Suite' the description shows a space of 434-530 sq ft of space. Two rooms, lounge with sitting area, balcony, TV and a separate bedroom with another TV and balcony. Shower and bath tub and separate WC. Perfect ...we booked this as this was what we needed. The most important part of this room was bath tub, my husband previously suffered from a Cervical Fracture of the neck (broken neck) and how he walks, stands and rests are all negotiable. A bath tub means he can bathe without standing in a shower , essential for a 14 night break.
All was well, I logged into my booking a few weeks later and noticed by 'Suite' was now named a 'Family Seaview suite'. Didn't think too much of this but then researched our room on google , room 8110.
It was here on You tube that I was shown that the 'Suite of room 8110 was NOT the suite on the PO website or on my booking.
The suite in fact had no balcony, was not a two roomed suite and maximum size was 330 sq ft, but worst of all the bath tub did not exist and we only had a shower.
How could this be ? I looked into this further and found a small print note to say 'no balcony with this suite on Iona'. Okay accepting no balcony , what about the rest, the difference in size, layout, bathing facilities.
I then tried to speak to PO about this, I needed to cancel this suite as it did not meed the needs of my husband's disability. Trying to speak to P&O was a nightmare, I was on hold every time I tried for at least 40-60 minutes and I just never got through.
My only other alternative was to complete an online form, no live chat was available and no call back facility. I completed this form explaining that I had been mis-lead and the suite they sold me was not the suite I was being offered. Weeks went by and no response. I completed two further contact forms before I finally got a reply.
The reply was outrageous, no apology, no explanation just a copy and paste of the cancellation charges. This was generic and had not considered my dispute and detailed submission.
I had to respond back to this email twice and when I finally got a response back I was told 'they will look into the wording of this suite on their website' however there was nothing they could do, and once again I was reminded of the cancellation fees.
I am absolutely disgusted with the behaviour of P&O, how dare they describe and show a suite which does not exist and sell it to customers. How can the suite be so different and have different facilities - this is a complete mis-selling to all customers.
I needed this suite for my husband's previous injury and disability - yet they will not take responsibility for this and had the nerve to suggest I claim on my travel insurance. How on earth would I make a claim ? P&O has mis-sold me a suite and this is unacceptable. I have photo's of the room they are selling today Live on their website, IT IS NOT THE ROOM YOU GET. I also have photos of 'Manage my booking' and it clearly shows the suite I DO NOT GET.
I will now seek legal advice , this is a holiday sold that does not match the description in the brochure/website, the regulations state TRAVEL PROVIDERS CANNOT PROVIDE MISLEADING INFORMATION. It is also considered a criminal offence.
If you looking at PO - research the room on the internet before taking their word for it.
So wrong we cannot trust a big, successful British brand to be honest on what it is providing.


In relation to PO response.. we HAVE raised our complaint and concerns with guest relations and four weeks on we are awaiting a response!!!!

P&O customer services - shocking. I am trying to speak to them about my cruise, the website does not allow me to amend/cancel so I need to ring or fill out the form. I have filled the form out twice in 7 days and no response, I have rang most days and been on hold for over 40 minutes and not getting anywhere ! This is a shocking service for customers.
P&O - your quick to take a booking but not so quick on providing after service !

Firstly a competitive price then very simple straight forward insurance, easy portal and all good .

Finally found a genuine no nonsense product for my nails and hands that delivers outstanding results!

Booked a Premium package, The Luxury expereince tickets for Take That. One week before got a notification on my phone that the event name had changed, this became Premium Package Club 200. Upon checking the differences, I had been downgraded and lost my reserved seats, access to the Black and White Lounge and our 3 course meal. Got in touch with hospitality but because they don't take calls I had to email. Received no reply, contacted again via the fans support and kept getting a response to say the tickets can be in any ones name ?? Clearly not understanding my query, I was not changing names, they had changed my package ! Finally got an email from the hospitality team by fluke congratulated me on my Club 200 purchase. I responded to tell them this was NOT my purchase and I had been downgraded. The response I got was that there had been 'an unfortunate inaccuracy ' and this meant my email confirmation showed I had The Luxury Experience but I did not and I never had this, the Club 200 was my booking. I responded to say this was untrue as I booked The Luxury experience, my husband has a broken neck and needs to be seated in reserved seats, allocated dining etc, I know what I booked. They insisted I was wrong and they were right and I had to pay an extra £300 to get it back to what my email booking confirmed. I refused.
This was mis-selling completely, I paid and booked The Luxury Experience and I should not of been downgraded a week before the event. Shocking customer service, never again !

Quick online service with very quick delivery and good up to date communications on order.

Delivery of bed Tempur bed frame today with fitting. Courtesy call received in good time for their arrival, considerate parking at property and very careful with large items going up the stairs.
Fitting completed in no time and added my very heavy Tempur mattress for me.
Great work Ste and Chris.

Always turn to Look Fantastic for my hair and beauty needs, good choice of products, fair prices with some good discounts and the delivery service is fantastic.
My go to place for the best products and great service.

I have used Hillarys more many years, however my last two experiences were terrible and one resulted in all curtains being removed and refunded.
However I moved home and based on the many years of good service with Hillarys prior to my two disasters I took the plunge and got them back out to measure and quote.
My advisor James was very knowledgeable with my needs, I wanted wave curtains on big windows and various roman blinds. I was impressed with James so I went ahead with an order.
Yesterday my curtains and blinds were fitted and I am pleased to say they are stunning. The fit is perfect and James was very precise with his fitting, taking the upmost care on each window. He was respectful of my property, changing his shows from outdoor shoes to indoor shoes to move around my home to fit. He took all his rubbish away (I have had other fitters from Hillarys who ask for me to remove their rubbish)
I am very impressed with my finished product and wanted to say a big thank you to James for restoring my faith in Hillarys.

Second time I have used WILLIAM WOOD mirrors and once again fantastic service from order to delivery. My chosen item was out of stock but the website clearly stated the expected date of new stock. This was very clear and not misleading in any way, it ensured I knew I was ordering an item that was not yet available. The item did come back into stock and earlier than anticipated which was good news.
The personalised courier service is fantastic, I received a text message with clear details of my window of delivery. The evening before the courier called me and advised that I was the first call of the day which was a Sunday, meaning he would be waking me up at around 7am. He was very considerate and said he was happy to leave the parcel in a safe place so he would not disturb our Sunday morning sleep. This was agreed and on the day the courier was so quiet parking up and delivering the item to my designated safe place area.
Product was packed well, instruction for fit were very clear and product excellent.
Best all round service from WILLIAM WOOD Mirrors.
Thankyou once again.

Searched the internet for a Tom Dixon lamp, looking for the best price. The Hut offered the item quite discounted to everyone else. I have not used TheHut before so I was a little unsure.
However, took the chance and ordered the lamps. They were delivered the next day, great service. Product as I wanted and discounted compared to everyone else.
I will now check TheHut every time I need a designer purchase.
Thank you for your excellent service, although this was my first time as your customer, I know I will now be returning.

Placed an order before Christmas for some Tom Dixon lights that were reduced with Seymours. Due to their popularity there was a slight delay in getting the lights to me but once I had spoken with Customer Service they upgraded the delivery so I got my items quicker.
I later ordered some Tom Dixon accessories which were again rushed out to me in time for Christmas.
Thank you to the team at Seymour's for good quality items, great service and fast and efficient communications from the customer care team after the sale.