Hi Nicola, thank you for bringing your experience with our Customer Contact Centre to our attention. We understand your frustration with the wait times. We strive to provide excellent customer service and are disappointed to hear that you experienced such a long wait. We appreciate your feedback and will use it to improve our service. Our Facebook, Instagram and X accounts are all monitored to provide support via message, so feel free to reach out via these methods if you require further assistance. We can support you with most booking amendments via social media, unless payment is required. Best wishes, Sophie M - Social Media Team.