William Wood Reviews 10,261

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including mirrors, coffee tables and lamps, often receiving compliments on their interior decor thanks to the company's offerings. Consumers appreciate the detailed product information available on the website and the overall ease of navigation. The company's service is frequently described as excellent, with staff members being helpful and friendly throughout the entire process. People highlight the positive delivery experience, noting prompt dispatch, secure delivery, and excellent communication. Delivery drivers are consistently mentioned for their politeness, courtesy, and helpfulness, often going above and beyond to accommodate customer needs. Consumers also appreciate the company's responsiveness in resolving issues, with quick and efficient solutions provided. Overall, customers express high satisfaction with both the products and the service provided, making them eager to recommend the company and make future purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

Ava Mirro in gold, Brooklyn Coasters and Brooklyn Black Tray - great deal with rides plus one was free gift. Order seamless online, delivery prompt and kept up to date with information. Products are b... See more

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Rated 5 out of 5 stars
Verified

I really enjoyed shopping on William’s woods site. Products were easy to find. Upon purchase, I got updated every step of the way. Delivery service was excellent and my delivery guy Ash was very pleas... See more

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Rated 5 out of 5 stars

I had my Mirror delivered by Adi and he was amazing. He kept me informed the day before my delivery as well as on the day of delivery. He was polite, professional and very helpful, he not only deli... See more

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Rated 5 out of 5 stars

I rarely write reviews, but this coffee table truly deserves one. From the moment it arrived, I knew I had found the perfect piece to complete my living room. The design is sleek yet timeless —... See more

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Rated 5 out of 5 stars

Have bought 3 different mirrors from here all excellent quality. Ordered another one last week. Spoke with Millie today and she had the small issue resolved instantly! 10/10! Thanks

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Rated 5 out of 5 stars
Verified

I m very happy with my purchase excellent customer service, really updated with every single move to the delivery, Brooklyn arch mirror is top notch, side table is nice too

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Rated 5 out of 5 stars
Verified

Im thrilled with my purchase, quality furniture, highly recommended WW. I love their unique designs, ethical business. Thank you.

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Rated 5 out of 5 stars
Verified

It truly was a great experience. We went to the warehouse for a sample sale. Everyone was nice and friendly throughout, everything was setup thoroughly including a car port for collecting items purcha... See more

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Rated 5 out of 5 stars
Verified

Receiving a mirror within a short time. As we needed to take the mirror to Channel Islands I needed it at the specific time You have accommodated my request of quicker delivery. Perfect customer ser... See more

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Rated 5 out of 5 stars
Verified

The mirror came and looks actually even more solid than we imagined. It was easy to put up on the wall. Delivery was fast and communication about the delivery was very clear too.

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Rated 5 out of 5 stars

This is the fourth time I am buying from WW and i must say it exceeds my expectations every time! Mark has been amazing in delivering the items! Thanks again !

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Rated 4 out of 5 stars
Verified

Delivery and communication was great. Mirror just not exactly how it looks online - probably better to be described as ‘concrete-effect’ but we think it looks more like leather/plastic as it’s complet... See more

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Rated 4 out of 5 stars
Verified

Was faulty when arrived however these things happen. The Customer aftercare team were very helpful and talked me through options of an exchange or refund. What you would expect from a premium bra... See more

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Rated 5 out of 5 stars
Verified

The organisation and help, from your staff on the day was fantastic. The delivery guys were exceptional!! They delivered my mirror, put it were I wanted it to go and unpacked it for me. First class se... See more

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Rated 5 out of 5 stars

Wow! First time I've ordered from William Wood. Great communications, great service and ive just opened my mirror and it's even better than I was expecting 😁 Would highly recommend..Thank you😊

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Rated 5 out of 5 stars
Verified

Absolutely brilliant company . Product are high standards . 1st purchase £100 off , yes thats £100 . Delivery 1st class , drivers customer service brilliant . what more can you ask for . The best... See more

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Rated 5 out of 5 stars
Verified

After purchasing my 2nd beautiful full length Elena mirror from William Woods, I was sent a Thank You Email which included a 25% off my next purchase ! So I'm already measuring up a space for my 3... See more

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Rated 5 out of 5 stars
Verified

Fantastic communication.. Everything was flawless from ordering goods to receiving the goods. And also received a free gift beautiful black coasters.. I do love a free gift! Thank you William Wood

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Rated 5 out of 5 stars

What a beautiful mirror!!!! Offered more money off this £300 mirror once I bought it which was very disappointing but can’t complain on communication and hand delivered delivery.

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Rated 5 out of 5 stars
Verified

Absolutely love William Wood. I now have 2 mirrors from them. The items are extremely good quality and beautiful to look at. In fact in my most recent purchase I found the mirror I purchased to be too... See more

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Rated 3 out of 5 stars
Verified

Delivery was good. Product was solid. However the colour of the rim was a yellowy gold and the thickness of the rim was too thick. Had to return. Returns process was easy. Took about a week to collect... See more

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Rated 5 out of 5 stars
Verified

Good communication from WW about orders. Prompt dispatch and delivery. Had two different drivers for my deliveries and both were polite/courteous and helpful. The y sent messages to keep me posted ab... See more

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Rated 5 out of 5 stars
Verified

So impressed with the quality of my new mirror! Delivery was quick and easy. I had a problem with getting my confirmation email and the help I received was efficient and so helpful, I will definitely... See more

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Rated 5 out of 5 stars
Verified

Amazing products. Amazing delivery services. I have 2 mirrors, 1 coffee table, 2 side tables, and 3 lamps from William Wood. All are great qualities. I always get lots of compliments from my i... See more

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Rated 5 out of 5 stars
Verified

Excellent customer service .. my mirror is so lovely fabulous quality at an amazing price .. and the sand bowls are gorgeous… can’t wait to display them .. delivery was super fast so pleased with all... See more

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Rated 5 out of 5 stars
Verified

I have bought a few pieces from William wood, latest was the enzo table, not overly impressed though as for £400 it’s very small and low down, not very heavy for concrete ? Disappointing

Rated 5 out of 5 stars
Verified

I absolutely love William Wood, they offer great home style but also very good discounts on their products and the service is great too!

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Rated 5 out of 5 stars
Verified

Excellent follow up from company re delivery etc. Delivered on time and delivery man Damien very courteous and helpful. Mirror well packaged. Haven't opened yet until room decorated.

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Rated 5 out of 5 stars
Verified

We have bought a mirror, coffee table and plinth from William wood and are really happy with all of the furniture, and especially with the customer service. The driver always contacts the night before... See more

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Rated 5 out of 5 stars
Verified

A bit of a wait to get the mirror but well worth the wait. Beautiful piece perfect for the space. Great delivery guy Paddy kept us updated and was very helpful. Lots of compliments already about the... See more

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Rated 5 out of 5 stars
Verified

Fantastic website to navigate, very detailed information on all the products. Incredibly impressed with the service and speedy, secure delivery of the oak mirror I ordered. Quality is superb! Would hi... See more

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Rated 5 out of 5 stars
Verified

Excellent service! I had a small issue with my coffee table, but it was resolved straight away and I was given a new one. Very quick response – highly recommended

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Rated 5 out of 5 stars
Verified

Extremely satisfied.Great range of quality products and fantastic prices.Delivery prompt and great customer communication regarding when and where to leave the order.Excellent service and thank you fo... See more

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Rated 4 out of 5 stars
Verified

The table was delivered on time and packaged well. We have ordered from William woods before and the quality of their products are very good.

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Rated 5 out of 5 stars
Verified

Love our new mirror. Also the service from William Wood was outstanding from our pre order query right through to delivery. Excellent communication at every step.

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Rated 5 out of 5 stars
Verified

My order wasn't ready immediately on ordering but I was kept fully informed from order to delivery. The delivery guy messaged the night before and delivered exactly when advised . Great service and ve... See more

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Rated 5 out of 5 stars
Verified

All staff were very helpful and friendly. Made the experience very enjoyable. Very pleased with my 2 mirrors and coffee table 😀

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Rated 5 out of 5 stars
Verified

I ordered a Coffee Table, it got delivered so quickly. Easy to assemble and looks amazing! Really good quality and just looks perfect in our living room! Very impressed.

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Rated 5 out of 5 stars
Verified

Good communication regarding delivery and rearranging a missed delivery slot . Emails from the admin team and calls from the driver , who then slotted me in between other deliveries to make sure I g... See more

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Rated 5 out of 5 stars
Verified

The mirrors are amazing! They arrived as expected, but the quality is beyond what we expected. I can't recommend it enough.

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Rated 5 out of 5 stars
Verified

Fantastic service from William Wood — my delivery arrived right on time and the courier was so friendly and helpful! Really appreciated the great customer service from start to finish

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Rated 5 out of 5 stars
Verified

Ordered on a Saturday2 x large mirrors delivered to us in N Ireland by following Wednesday. Fantastic quality mirrors.

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Rated 5 out of 5 stars
Verified

Really happy with my purchase. Fantastic quality, super fast delivery and a great price. Thankyou!

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Rated 5 out of 5 stars
Verified

I just bought 2 beautiful mirrors. Both arrived super quick and are lovely. 100% recommend

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Rated 5 out of 5 stars
Verified

Excellent customer service from start to finish Very personal attention to detail even with the delivery to your home Highly recommend this company

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Rated 5 out of 5 stars
Verified

The communication regarding delivery was great, quick and efficient. The quality of the Mirror is great. I love my new mirror.

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Rated 5 out of 5 stars

The best company with a great service I ever ordered from. From my order to delivery I’ve got the best service.

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Rated 5 out of 5 stars
Verified

Beautiful mirror, well made, excellent value. Fast delivery within 2 days. Highly recommend!

Company replied

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Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Glassware Store
  4. Mirror Shop

Written by the company

Precision & Elegance, since 2010. Premium statement mirrors, occasional furniture & accessories.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 39% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

After using William wood for the first…

After using William wood for the first time I would genuinely highly recommend! Excellent service, quick delivery and the most stunning quality! Would always be my first port of call for home styling.

October 10, 2025
William Wood logo

Reply from William Wood

Hello.

Wow, thank you so much! We’re so happy your first order with us was such a great experience. It’s wonderful to know you love the quality and service and we’re honoured to be your go-to for home styling. We would love to see you again soon.

Regards,
Kathryn.

Rated 5 out of 5 stars
Verified

Great quality of the mirror + great service

Great quality of the mirror, great service. I want to point out that the service was made especially pleasing thanks to Adi, your delivery guy, who kindly carried the mirror up to my apartment. Thanks very much!

October 10, 2025
William Wood logo

Reply from William Wood

Hello. Dominque.

Thank you so much for your kind words! We’re delighted to hear you’re happy with the mirror and our service. We’ll be sure to pass along your lovely feedback to Adi — he’ll be so pleased to know he made your delivery experience extra special. Thanks again for choosing us!

Regards,
Kathryn.

Rated 5 out of 5 stars
Verified

Gorgeous Mirror and Excellent Service!

Gorgeous Mirror and Excellent Service!

My mirror arrived after dealing with a very helpful delivery driver and it is gorgeous! I absolutely love it, perhaps even more beautiful than the webpage photo. William Wood sent emails after my purchase and leading up to my delivery explaining the process and what to expect. 10 our of 10 experience!

October 10, 2025
William Wood logo

Reply from William Wood

Hello, Elizabeth.

Thank you so much for your wonderful feedback! We’re thrilled to hear you love your mirror and had such a smooth delivery experience. It’s great to know our updates helped along the way. We truly appreciate your kind words and your 10/10 rating!

We would love to see you again soon.

Regards,
Kathryn.

Rated 5 out of 5 stars
Verified

Excellent quality!

Excellent quality. Great communication. We actually received the wrong mirror (the colour of the arch), but we still love it, so decided to keep it.

October 7, 2025
William Wood logo

Reply from William Wood

Hello.

Thank you so much for your lovely feedback! We’re delighted to hear you’re happy with the quality and communication. Sorry about the mix-up with the mirror colour, but we’re glad you love it and decided to keep it. We really appreciate your understanding!

Regards,
Kathryn.

Rated 5 out of 5 stars
Verified
William Wood logo

Reply from William Wood

Hello.

We really appreciate your kind feedback. It’s wonderful to know you were pleased with both the product and the service. Thank you for choosing us!

Regards,
Kathryn.

Rated 5 out of 5 stars
Verified

Great customer service keeping customer…

Great customer service keeping customer updated regarding delivery. Delivery was prompt and on time, driver was polite and helpful and we are very happy with the product.

October 8, 2025
William Wood logo

Reply from William Wood

Hello,

Thank you for sharing the feedback of your experience with us, it's greatly appreciated. We're glad to know you are happy with your item, we hope to see you again soon.

Kind regards,
Lucy

Rated 2 out of 5 stars
Verified

Very disappointing

I am really disappointed with my experience with William Wood.
My mirror was left at 10:30pm at night in a muddy area of my front garden which is not noticeable from the house. I was not notified it was out for delivery or that it had been delivered and didn’t find out until the following afternoon when my neighbour happened to notice it.
Torrential rain overnight had left the packaging completely saturated.
The mirror was damaged/chipped in two places and the mirror was not glued into the frame properly. This was not as a result of it being left in the rain, I just don’t think it had been quality control checked.
In fairness, their customer service team were very apologetic, but then followed numerous emails regarding collecting the damaged item which continued after the mirror had been collected.
The mirror was a different colour to the one shown on the website, so even if the process had been seamless and the mirror undamaged, I still wouldn’t have kept it as it didn’t look as advertised and therefore didn’t suit my decor.
All in all quite a stressful experience which I don’t want to repeat so I wouldn’t use this company again.
I have given two stars rather than one, as Katy in the customer service dept was apologetic and i received my refund in a timely manner.

October 2, 2025
Rated 5 out of 5 stars
Verified

Wow what an amazing shopping experience…

Wow what an amazing shopping experience with William Wood, from selecting my item to delivery to assembly everything was so easy and quick.. I was kept informed about my delivery, the driver messaged me and told me when he would be coming which made the process smoother as I knew I had to be home then, the assembly of my console table was quick and easy and the console table is of very high quality and looks amazing in my hallway, I will definitely be shopping from William wood again :)

October 9, 2025
William Wood logo

Reply from William Wood

Hello,

Thank you so much for your lovely feedback. We're delighted to hear that your shopping experience with William Wood was smooth and enjoyable from selection to delivery and assembly. We're especially glad you love your new console table - it sounds like a perfect addition to your hallway. We truly appreciate your support and look forward to seeing you shop with us again soon.

Kind regards,
Lucy

Rated 5 out of 5 stars
Verified

Excellent company to deal with

Excellent company to deal with. Have not as yet unpacked my mirror owing to domestic health issues but the courier service was second to none.

October 9, 2025
William Wood logo

Reply from William Wood

Hello,

Thank you for your kind feedback. We're glad to know you had an excellent experience with us, we hope you enjoy your items once unpackaged.

Kind regards,
Lucy

Rated 5 out of 5 stars
Verified

Absolutely love my new mirror!!

Absolutely love my new mirror!!! Very well made looks great and reasonably priced.

October 9, 2025
William Wood logo

Reply from William Wood

Hello Victoria,

Thank you for your feedback, we're delighted to know you're pleased with your mirror. A great mirror can really change a space. Thank you for your support.

Kind regards,
Lucy

Rated 5 out of 5 stars
Verified

Great product and well packaged

Great product and well packaged. Delivered when requested.

October 6, 2025
William Wood logo

Reply from William Wood

Hello,

We appreciate you taking the time to leave your review. It's wonderful to know you're happy with the item and delivery was seamless. We hope you continue to enjoy your item and we hope to see you again soon.

Kind regards,
Lucy

Rated 5 out of 5 stars

Adi was super friendly and carried my…

Adi was super friendly and carried my massive mirror up 3 flights of stairs ! All with a smile on his face. Extremely pleased with the customer service from beginning to end.

October 14, 2025
Unprompted review
William Wood logo

Reply from William Wood

Hello,

Thank you for your kind feedback about driver Adi, we will make sure to pass this onto him. He will be pleased to know his hard work is reflected to the customers .

Kind regards,
Lucy

Rated 5 out of 5 stars
Verified

Bedroom Mirror

Beautiful mirror at an excellent affordable price, great service from order to delivery.

October 8, 2025
William Wood logo

Reply from William Wood

Hello,

Thank you for taking the time to leave your thoughts about your recent purchase. We're pleased to know you're happy with your mirror and had a pleasant experience throughout.

Kind regards,
Lucy

Rated 5 out of 5 stars
Verified

Excellent quality

Excellent quality. Great price

October 8, 2025
William Wood logo

Reply from William Wood

Hello David,

Thank you for your kind feedback, we're delighted to know you're happy with the quality and the price point. We hope to see you again in the future.

Kind regards,
Lucy

Rated 5 out of 5 stars
Verified

Amelia Mirror

Excellent service throughout- from the ease of ordering, regular communication, product quality and delivery. Could not fault anything.

October 8, 2025
William Wood logo

Reply from William Wood

Hello,

Thank you for taking the time to leave this thoughtful feedback. We're excited to know you had a great time throughout, and are happy with your overall experience here at William Wood. We hope you continue to enjoy your items, and we hope to see you again soon.

Kind regards,
Lucy

Rated 5 out of 5 stars
Verified

Exceptional Service and Quality!

I recently ordered a large mirror from William Wood, and I'm thoroughly impressed! The mirror arrived safely wrapped and was delivered directly to my upstairs room - a great touch. The product itself is very strong and well-built, exceeding my expectations.

As a pleasant surprise, I received a complimentary vase, which is also of excellent quality. I appreciate the thoughtful gift!

What stands out is that their prices are competitive compared to other options in the market. The value for money is exceptional.

The customer support deserves special mention. They're incredibly responsive, even replying to my queries on a Sunday! This level of dedication is rare and highly appreciated.

My only request would be to expand their product range - I'm eager to see and purchase more items from William Wood.

I wholeheartedly recommend William Wood to everyone. From product quality to customer service, they've nailed every aspect of the shopping experience. I'll definitely be a returning customer!

October 8, 2025
William Wood logo

Reply from William Wood

Hello,

Thank you so much for your kind words. We're thrilled to hear you're happy with your mirror and that it arrived safely right to your upstairs room. It's great to know the quality exceeded your expectations, and we're glad you liked the complimentary vase.

We truly appreciate your feedback on our pricing, customer support, and suggestion to expand our range - we're working on it. Thanks again for your recommendation. We look forward to having you shop with us again soon.

Kind regards,
Lucy

Rated 5 out of 5 stars
Verified

Great experience with this company

Great experience with this company. I couldn’t believe how quickly my order arrived. Delivered by a very courteous person who kept me appraised of delivery times. The mirror is gorgeous and really great quality. So happy 😁

October 5, 2025
William Wood logo

Reply from William Wood

Hello,

Thank you for your review. We appreciate you taking the time to share your experience with us, it's great to know your order arrived fast and as expected. We hope you continue to enjoy your mirror.

Kind regards,
Lucy

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