Ava Mirro in gold, Brooklyn Coasters and Brooklyn Black Tray - great deal with rides plus one was free gift. Order seamless online, delivery prompt and kept up to date with information. Products are b... See more
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Precision & Elegance, since 2010. Premium statement mirrors, occasional furniture & accessories.
William Wood, Unit 2 Wellington Close, Parkgate Industrial Estate, WA16 8XL, Knutsford, United Kingdom
Replied to 39% of negative reviews
Typically replies within 1 month
Lovely mirror just a bit too small William Wood is sorting out my problem at the moment but all going well.
After using William wood for the first time I would genuinely highly recommend! Excellent service, quick delivery and the most stunning quality! Would always be my first port of call for home styling.
Reply from William Wood
Great quality of the mirror, great service. I want to point out that the service was made especially pleasing thanks to Adi, your delivery guy, who kindly carried the mirror up to my apartment. Thanks very much!
Reply from William Wood
Gorgeous Mirror and Excellent Service!
My mirror arrived after dealing with a very helpful delivery driver and it is gorgeous! I absolutely love it, perhaps even more beautiful than the webpage photo. William Wood sent emails after my purchase and leading up to my delivery explaining the process and what to expect. 10 our of 10 experience!
Reply from William Wood
Excellent quality. Great communication. We actually received the wrong mirror (the colour of the arch), but we still love it, so decided to keep it.
Reply from William Wood
Great customer service keeping customer updated regarding delivery. Delivery was prompt and on time, driver was polite and helpful and we are very happy with the product.
Reply from William Wood
I am really disappointed with my experience with William Wood.
My mirror was left at 10:30pm at night in a muddy area of my front garden which is not noticeable from the house. I was not notified it was out for delivery or that it had been delivered and didn’t find out until the following afternoon when my neighbour happened to notice it.
Torrential rain overnight had left the packaging completely saturated.
The mirror was damaged/chipped in two places and the mirror was not glued into the frame properly. This was not as a result of it being left in the rain, I just don’t think it had been quality control checked.
In fairness, their customer service team were very apologetic, but then followed numerous emails regarding collecting the damaged item which continued after the mirror had been collected.
The mirror was a different colour to the one shown on the website, so even if the process had been seamless and the mirror undamaged, I still wouldn’t have kept it as it didn’t look as advertised and therefore didn’t suit my decor.
All in all quite a stressful experience which I don’t want to repeat so I wouldn’t use this company again.
I have given two stars rather than one, as Katy in the customer service dept was apologetic and i received my refund in a timely manner.
Wow what an amazing shopping experience with William Wood, from selecting my item to delivery to assembly everything was so easy and quick.. I was kept informed about my delivery, the driver messaged me and told me when he would be coming which made the process smoother as I knew I had to be home then, the assembly of my console table was quick and easy and the console table is of very high quality and looks amazing in my hallway, I will definitely be shopping from William wood again :)
Reply from William Wood
Excellent company to deal with. Have not as yet unpacked my mirror owing to domestic health issues but the courier service was second to none.
Reply from William Wood
Absolutely love my new mirror!!! Very well made looks great and reasonably priced.
Reply from William Wood
Great product and well packaged. Delivered when requested.
Reply from William Wood
Poor quality mirrors for such a high asking price. Customer service are more interested in the removal of trustpilot negative review over the satisfaction of their customers.
Adi was super friendly and carried my massive mirror up 3 flights of stairs ! All with a smile on his face. Extremely pleased with the customer service from beginning to end.
Reply from William Wood
Beautiful mirror at an excellent affordable price, great service from order to delivery.
Reply from William Wood
Excellent service throughout- from the ease of ordering, regular communication, product quality and delivery. Could not fault anything.
Reply from William Wood
I recently ordered a large mirror from William Wood, and I'm thoroughly impressed! The mirror arrived safely wrapped and was delivered directly to my upstairs room - a great touch. The product itself is very strong and well-built, exceeding my expectations.
As a pleasant surprise, I received a complimentary vase, which is also of excellent quality. I appreciate the thoughtful gift!
What stands out is that their prices are competitive compared to other options in the market. The value for money is exceptional.
The customer support deserves special mention. They're incredibly responsive, even replying to my queries on a Sunday! This level of dedication is rare and highly appreciated.
My only request would be to expand their product range - I'm eager to see and purchase more items from William Wood.
I wholeheartedly recommend William Wood to everyone. From product quality to customer service, they've nailed every aspect of the shopping experience. I'll definitely be a returning customer!
Reply from William Wood
Great experience with this company. I couldn’t believe how quickly my order arrived. Delivered by a very courteous person who kept me appraised of delivery times. The mirror is gorgeous and really great quality. So happy 😁
Reply from William Wood
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