Ms Abigail Fisher

Always a first to go to. Great products, fair prices, great delivery. No complaints here.

Being held hostage to keep an email account open that really could do with closing down for the last few years, lost count. It's 2025 not 2005, surely can change email address and carry reviews over.

It's al very well having free whatever for however many months but it's not clear on website what you have until when and how much being charged. & obviously don't get me started on the whole "pause" "cancel" membership palaver!!!

So far so good. Amazing speedy customer service responce.

Great products and customer service. Let down by pushy sales after order gone through to order items at discount prices with a countdown clock!!!
Fell for this ordering a deodorant refill in a rush thinking it was a full deodorant. Surely I can't be the only person falling for this.
Granted I can return but by time pid for the postage it's really not worth the £1 or so I'll get back.
For this reason I will not be ordering again,

Once again amazing customer service can't fault. This time from Jackie.

Love Trustpilot hate that still unable to change email and take review with change.

Online experience with customer service was excellent.

Super fast and great value. No hiccups of late.

Absolute tosh for a private seller. New postage regulations is the final straw. Wish selling sites would let the seller have more control, options for postage printing, collection and choice. The machine to scan Evri QR codes has been down for months.

It's ok - hit & miss as expected.

The usual palaver with returns. Simple returns process to one place with choice of couriers and be sorted.

Ok.
Returns are a bit of a pain especially in 2025.

Nope never again unless maybe ordering one item at best price.
Super agro returning items, too confusing and long winded with all the different carriers,

All pretty much ok apart from delivery and returns process.
So confusing with the multiple couriers and "brand partners".
There was one item from Pretty Little Thing that didn't want to return but went through the motions to test.
Put in order number and other details asked for and order couldn't be found.
One return to BooHoo no options to return that easily suited me (no collection at all) plus with a £1.99 fee that wasn't made clear when ordering.
And lastly H&O Direct have to email to request return.
In conclusion a right palaver and kerfuffle.

Great help and quick response.