Ms Abigail Fisher

Called to make an appointment. Answered fairly quickly to be asked abruptly "is it an emergency". I answered "no" got told I'd be put on hold. After over 5 minutes waiting, with horrific hold music, put down the phone. Everything happens for as a reason as forced to go elsewhere and turns out couldn't be better.

Had to address the expectation of late delivery. After talking to Zoe was sorted quickly, efficiently and kindly.

Not Justmylook fault but product container top broken (still useable thankfully) as courier decided to throw the package up a flight of stairs and leave it there.
To be fair couldn't be bothered or have the ability at the moment to bring up directly with justmylook.com

For unforeseen circumstances had to cancel an order.
Was super quick and easy on call with Emily.
Thanks ao.com :-)

Nice variety of product at great prices but what a palaver to return. Slightly over complicated process and with only 1 option DHL.
Practically impossible for me to return as the DHL drop off location is too far and difficult for me to get to.
For this reason only I won't be ordering from Footlocker again.

Website over complicated - too much information is an understatement. All want is to find out where the local drop off is??? Finding it impossible.

The bees knees!!!! Cannot fault!!!

Got delivery in the evening in the end. Was pleased as thought I'd been forgotten and would receive. Pleasantly surprised.

Since hiccup, a few months ago, which was having to go without connection for about 6 hours pleased to say things have been better than ever before!!!

On first call was given some wrong information, which made things slightly difficult and over complicated for me. Next call today with Daniel was second to none, super patient, genuine, friendly and helpful. Daniel is a credit to Nationwide.

Been waiting in all day for order that's now over 3 hours late!!!

Came through in the end. Amazing service.

Too easy to join Prime subscription without even knowing and impossible to cancel for refund. Not sure how get away with it????

Despite after years of subscription increased the payment by £3 per month, so had to down grade to watching with ads, it's not as horrendous as imagined. Definitely the best content compared to other providers.

Apart from the Simpsons and a couple of movies really not worth it unless you're a massive Disney fan.

Customer service have been supportive and knowledgeable.

Came through in the end after a few attempts. Would recommend with patience needed.

Went from pretty terrible to ultra amazing 2nd time round!!!! Went on for a fiver- issued resolved, easily and throughly explained. Would highly, highly consider paying again, even if more money as with the price for the results, I have received this time round.

In a nut shell over promise and underdeliver.