Antonio

Just when you think EE have it rock bottom they have plunged lower. For the last 6 month EE have been unable to take a Direct Debit from my Bank despite First Direct confirming that I had a perfectly valid and live Direct Debit. The fact the Bank has confirmed this hasnt dissuaded EE to simply bury their head in the sands. The Ombudsman have take the same slapdash approach rather than look at the evidence created showing without question there is a chronic system issue. I have sent the decision and file to BBC Watchdog because its about time these greedy corporates take accountability . This is something that is fundamentally wrong. In fact the response "EE’s records do show that an automated cancellation request(s) of the Direct Debit was
received. While I cannot definitively explain how or why this occurred, the fact remains that the
direct debit is no longer active with EE. (For the avoidance of doubt, I have rechecked this with
EE today- the company has confirmed there is no active direct debit" Thats the point no S*** Sherlock I have a Live Direct Debit the fact that they cant see it is the issue . All happened when moved from BT to EE. In the last 12 months also had EE Mobile able to take DDs . Again why something as basic as a Direct Debit is not working is beyond me and my Bank. I had to pay my Bill for August yesterday over the phone despite having a Live DD which EE could not see . The default is to cancel and setup another Direct Debit. I have done this on numerous occasions and when there is 2 Direct Debits they can see 1 . When I cancel the inactive Direct Debit their system sends an automated email stating that I dont have a Live Direct Debit . This is down to pure and simple lack of actually reading and seeing the visual timelines which are irrefutable. EE is a shambles of a company and had an Agent say EEs systems are never wrong...hilarious look at Horizon debacle. Shameful negligence and all it needs is someone with a modicum of intellect to see the facts and evidence . They should be thanking me . Instead there is no upside as what do I achieve by having to do heavy lifting and paying manually in the 21s Century. The problem is laziness to actually do proper investigation . wow another morally bankrupt company who dont care and aided and abetted by a Ombudsman who are equally inept.

Buyer beware dont buy .

Trustpilot now sending emails saying this is a fake review ?

Have they read the reviews and also pretty sure the positive reviews are Fake not the other way around.
Have you noticed the same Auto Response . Its now Carmel and my complaint is closed because I gave up. I was told to return to an address in Austria and despite sending Tracking Number the goods not picked up. TRADING STANDARDS needs to get involved with this company who if they have nothing to hide will open their doors . Its frankly pathetic in this day amd age that a Website which makes you believe that product look amazing is in fact cheap tat.

I wont delete my review as have already sent the details to Trust Pilot and Paypal .

I also want to involve the authorities who dont care as no one has time to do their jobs

I hope that anyone reading this prior to buying decides not to .

The product I bought was what looked to good to be true . It was to good to be true and I was in a rush to buy a Christmas Gift for my Great Niece .
They made it look such an appealing toy on website.
If anyone has doubts read the reviews closely and see the trend.

Finally below

This is reply where they send you a tracking number that advises its ready to ship.

Order No. #TDUK123117
15/01/2025

You can track the status of your shipment by visiting our website and entering the provided order number.

Please note that updates may take up to 48 hours to reflect in our system.

Track your order
Items Delivered
Peek-A-Boo-Teddy - Interactive Plush Toy
Peek-A-Boo-Teddy - Interactive

Fair play Jet2 called and sorted issue

Great service and excellent customer carw. Abigail was excellent and provided ideal holiday package holiday.

This is unbelievable . I have just spoken to an executive at EE who has intial "I" what an awful experience.

For months I have had service issues and now Banking Direct Debit issues.

Despite sending Screenshots of my account and Duplication of DDs which are also on my Credit Report. Multiple emails and my complaint has been ignored and every excuse under the sun not to actually do work and investigate.
Every time I setup a DD monthly now it triggers an auto email saying that I have cancelled the payment method. Despite my Bank having a Live DD which will allow monies to be taken out every month. The point being that this is a recurring issue . So much so that "I" said that it didnt impact my Service so after investigation he did not see an issue oh really . A company that cant sort a Direct Debit and also sending information that Credit Reference Agencies see a new EE Account every month . Yet they wont do anything as money and greed trumps Service.
I have screenshotted and time stamped the proof that whilst they could not see that Live Direct Debit which is the issue .Only when an another Direct Debit has been set up its then visible to EE. My Bank First Direct see both. I then cancel the older DD, chain reaction happens . It just keeps happening .

From GDPR , time and financial perspective my Data is impacted at Credit Reference Agency multiple EE Broadband Accounts.
Yet "I' a real sharp Complaints Executive made this decision at 10.40am He has made the decision on that basis and on record where despite evidence emailed and recurrence sees no reason why I should leave EE . Seriously and the fact I am not trying to Leave EE on a Whim they cannot guarantee or even attempt to sort this issue. I have given them ample time and several months to fix it and because they cant see the underlying issue they bury head in sand . I want to publish the evidence to show how clueless individuals impact lives and financial well being yet continue just to make money without a care. I will now prove again with the help of Bank again the systemic issue as a result of migration to EE for Domestic BT customers. I will not take any pleasure as have spent months and hours of my time advising EE that this is a chronic issue
Yet one call lasting hours reaches top of tree and cannot see what evidence presented shows. Wow no wonder this company continues to receive such awful reviews.

I would seriously consider carefully with EE not because of service of Broadband which after 7 months is now functioning. u
Payment and seamless financial payment is part of the offering . I have given them so much time and been patient but to be met with such denial not considering that they have an issue beggars belief. By all means sign up and then spend free time getting to chat to a succession of agents . I hope they get their act together and only when they actually act professionally and take ownership will they realise its their job and to do best holistically to make life easy for Customers not constant stream of errors . I hope BBC Watch Dog looks at my case and reaches out to top management of chronic Customer Service issues and some of the many complainants start to be treated with respect .

Octopus have redeemed themselves .

British Gas the gift that keeps giving .

Thanks Octopus and now again need to approach British Gas .

Awful work avoidance and no wonder we are in the state we are in as a society . Promoting negligence, mediocrity and morally bankrupt. Lawyers protecting lawyers with no recourse pathetic organisation

Recently made switch over from British Gas and a breath of fresh air . Professionalism and understanding of impact that Energy Costs have on lives of consumers with costs out of control . Good decision for sure

This has been the worst experience in my life . I have been a Vanquis customer for 15 yrs and had amazing service . Now I have been trying to close my account for the last 4 weeks and keep speaking to a South African contact centre who continue to exacerbate the issue. The solution is to raise a complaint and this is recurring. All I want is to close the account. I owe nothing and dont want anything just closure.
I got a letter with Chatham in Kent address and a number to call for the address. The call was diverted to South Africa and going around in circles . The letter I got dated 18th Feb has all the wrong data and timelines and I want to close my account, never speak to anyone who is not trained to protect my Card from Fraudulent activity.

Vanquis deciding to cut costs is their right and in UK there are plenty of incompetent Contact Centres who just dont care or believe that they are front line support to customers. Instead its apathy and total dissregard for doing a job well.

If someone from Vanquis in UK can please call me and I will detail the facts and close my account. I will remove the negative review and wont take any further action because this has been impossible to speak to anyone who professionally takes ownership and resolves an issue. Instead on a Friday a day off I get another agent apologising and raising a complaint .

Its madness for anyone to entrust their Finances to this company which is regrettable as when Gold Agents took calls it worked so much better and whilst didnt have any major complaints it was so much more professional. Now it took me weeks to reduce my Credit Limit and had to get a call from a Manager in the UK to assure me it would happen.

Hopefully I can close the account and move on never look back and Vanquis will maybe invest in training and development. Maybe some decent Headsets as its like speaking to someone in a busy bar or fast food restaurant instead of a professional environment.

This is an executive issue of profit over service and when the penny drops maybe change will happen and professional courtesy even feigned professional courtest would be progress. The net result calls are taken and no diligence is carried out.

We live in a world where cant demand basic communication and accuracy of data . Awful

Note to Rachel from CX Team you have my account details you just need to liaise with Contact Centre and access the War and Peace transactions. Please close my account forthwith and do not want to speak to anyone who is not on UK timezone. Its dead easy to change your processes really simple train competent staff if you want low cost staff train them invest in proper compliance and the basic understanding of GDPR and

P lease customers not yourself
R eview every dialogue
O bject to low standards
F eel pain and fulfil promises
E mpathy act like its your money
S tudy
S crutinise every detail
I ntelligent conversations not scripts
O wnership take responsibility
N otes take comprehensive notes
A dvise not abdicate
L earn really learn Listen

Vanquis like many Contact Centres have chronic problems systematically caused by not recruiting decent people as decency is about Treating Customers the way they deserve to be treated and Listen . Instead decisions made by making money will result in greed and standards at an all time low . The irony is the banal
" Treat our agentas in the same way you would like to be treated" Really incompetence not doing their jobs losing money over and over again. Yet customer has to accept this and ensure that we maybe apologise for daring to have an issue let alone expect professional conduct!!!
I would personally Close every Contact Centre that cannot meet a minimum Threshold of Customer Service and in Financial Services a minimum qualification before taking a single call .
Instead chase volume and cost of dissatisfaction is offset by low cost workers who have no incentive to improve . Whilst CX execs and Management work to augment salaries and keep profits . Until Ombudsman and FCA become totally independent and are not bankrolled by the root of the problem then standards will continue to drop . Then AI Bots will replace people and the problems get worse and they will try and reverse the cycle and open branches and contact centres .

So please close my account as Vanquis is not able to meet the most basic of SLA with me as a customer and protect my financial well being let alone the sheer volume of effort that I have to continue to expend. Is it so hard for 1 person to satisfy an enquiry from cradle to grave . The customer is not always right they are King . Start on that premise and not innane "We are sorry for the issues .... " scripts they are just words .

CX wow listen to every call and every communique because this is a chronic issue . Others just settle and dont want the hassle thats societal issue .
This has been exhausting

Great thanks to review the issue was resolved.

They have taken full accountability and for this they get 5 Stars.

I may not be a fan of products or type of Marketing at least they have done the right thing.

Would be a 5 however there was a missmatch on Portal which didnt have the Welcome Letter that didnt match Schedule. Chat Agent Sorted.
Another reason why not a 5 star. Im all for AI , Bots and Webchat as long as there is a dedicated number where FAQs and queries not resolvable .
At this stage happy and policy starts 12th Feb hopefully a good choice.

Tiny Dreams UK
This company looks pretty legit its a total scam . I can understand many categories but to buy a Toy from this scam of a company and it eventually arrives not safe for a 20 yr old let alone a baby is shameful . I have like many thousands reported this company and yet Paypal still take their money .
Time to shut them down and can see a massive legal case should any child be harmed unknowingly . Despite many attempts to get a refund Paypal still giving this company time to scam many others .

Happy New Year Paypal hope 2025 and Karma delivers ....

PayPal like many money making machines have forgotten that Businesses can make profit but also be ethical.

I have never laughed so much and when Tiny Dreams are shut down then will really celebrate

Tiny Dreams UK or whatever their name is should not be trading and how PayPal are giving them oxygen is beyond me.

Lol dedicated team if scammers.


Thank you for reaching out regarding the status of your recent order. Please be informed that I've already escalated your concern to our dedicated team. They are currently reviewing the details to provide you with an accurate update on the delivery status of your item. Rest assured, we will diligently work to gather the necessary information, and once we have a clear update, we will promptly communicate it to you.

We appreciate your understanding and patience during this process. If you have any more questions or need further assistance, please feel free to let us know.

Kind Regards,
Francis

TINY-DREAMS

PayPal 2025 is a chance for your business to take responsibility and not ignore these vultures . 1 company at a time you help close down and do good maybe then misery will not come to your door.

You have the same Trust Pilot score must be very proud if this accolade

2025 Happy New Year

My hope is this company is shut down and taken to task

There is enough misery in the world without allowing Tiny Dreams to rip off thousands of people

2025 will be better without Tiny Dreams 1 company at a time a

Can I ask all who have been scammed to reach out to PayPal or Customs and Police where possible. The only way to shutdown this activity is to report to authorities. We may not get money back at least can alert and stop from reoccuring.

Switched to First Direct from Santander and a breath of fresh air compared to staff at Santander their knowledge of products and processes night and day . The app has taken some time to get used as been a very longstanding customer of Santander . Im delighted to have made the switch .

Paypal have a great technology, however are an enabler of scams and taking eye off the ball.

Tiny Dreams UK are scammers and put in a Incident complaint about an order as hadn't checked reviews. I heard nothing after paying to what I thought was a legit company in UK . Its Christmas not on the ball didnt check reviews. Once I involved PayPal they started sending email below just changing the name

Paypal dont have a category to capture data on scammers. Why ? Is it because they care about keeping money coming in and take no accountability

Tiny Dreams UK (avoid )

I requested a refund as at no point did I expect this product to be delayed and if and when it arrives it will likely be poor quality and rip off of other companies products.
PayPal have enough resource ,unlike me and other reviewers , to start to disable scammers and companies who exploit consumers. This is why Trustpilot is so important to help others not make the same mistake, I foolishly did. The sheer number of large companies who just dont care , are not diligent and this company Tiny Dreams uses Bots clearly to delay and avoid detection . PayPal has the means to stop this even if it is 1 company at a time .

PayPal stop taking monies from companies that have a track record of Scams very simple. I made a mistake thinking that PayPal vets companies before allowing them to trade via their platform !!! I accept my mistake for not checking a Toy Company who scams and manufactures cheap tat !!!! !!!! Wow especially the safety of Toys for children which you would expect to be highly regualted . Why should anyone have to even look at Reviews before purchase. PayPal legitimises this activity by ignoring the clear evidence . Use AI or your own BOTs to find and close down this activity
You are a money making tech business are you not ?

Typical message example Francis is 4th name to appear on same email :

Shipping Confirmation
Hey Antonio,

We're happy to let you know that your order has been shipped!

Due to the high volume of orders, the current delivery time may take 7-12 business days.

Order No. #TDUK123117
23/12/2024

You can track the status of your shipment by visiting our website and entering the provided order number.

Please note that updates may take up to 48 hours to reflect in our system.

They also build in 2 days for updates after taking monies !!!!

PayPal do your diligence.

Total scam of a company and Paypal should block this company from trading .

I stupidly didnt check reviews and keep getting same email with a different name and had to buy another gift for my great-niece on realisation that I have been duped.

Avoid at all costs

@tahir
My mistake was actually making a positive review and you clearly never read the review . I mentioned that there is a chronic issue with individuals at Contact Centre who arbitrarily hang up and fail to deliver on promises . I want to speak to most Senior Complaint Handler Reference Complaint Reference 22761955.
Despite politely asking to speak to the handler who did a great job identifying the issue and sheer lack of professionalism from not one but now who have hung up , been rude and more importantly failed to even attempt top do their job. I once again I reiterate I don't care where or who you are a duty to listen and work professionally is the very minimum I expect . So while 1 Agent has done a great job . He has to sweep up the carnage of others who have no concept of how to conduct themselves when it comes to Data and impact on blatant disregard for doing their job . When is the penny going to drop that recruiting cheap labour may be great for shareholders but at least train them on basics . This is purely down to lack of empathy for the amount of time and effort mistakes take to be rectified . The individuals who I have dates and times have simply just abdicated responsibility . Frankly that's a British gas issue and similarly in UK contact centres there is the same lack of understanding of customer experience . This is not about being right or wrong its about listening . British Gas has made a huge error for me by their own letter and admission . Yet when try to discuss resolving this if they don't understand the default is to do nothing and just hang up. I would like to understand in any business environment where this is tolerated . The customer is not always right the customer is King and when serially told that they will or have resolved the issue is incredible . Please someone at British Gas look at the response to reviews pertaining to 2 Complaints Live Ref 22761955 . Complaint Ref 22021637 which was closed without any action or communication. Have standards or code of practice really go to the level where any customer has to accept sub standard service , foot the bill , live with impact and simply ignore ... seriously I have a right to complain and the sooner there is a change in taking accountability when a reasonable request has been made . I will continue flagging this until someone takes proper diligence and responsibility . How many suffer in silence where standards hit the lowest point I can remember . There are so many good things and technology which are lost because having competent and trained staff who are motivated to solve issues. Is this too much to expect I understand that low paid jobs are problematic and I have empathy. I am in a low paid job through choice and don't have the luxury to be able to say or do what I want . I can accept mistakes but not blatant ignorance . This is not isolated I had 2 years ago an Agent adamant that I was not dual fuel customer and only had electricity. I had switched over and doubted myself to point I reached out to the facilitator and they took up the complaint . The reason Meters hadn't been updated since 2010 on public database. Covid any other excuse used to deflect from obvious dereliction of duty and any semblance of GDPR code of conduct .
So British Gas you have a lot of work to do and the bar is so low with others that equally sleeping at the wheel. Have some integrity and sort out issues and retrain or recruit staff who appreciate their Jobs . Maybe this is too difficult its not my issue and one for time to demand and expect more as its not even a cheap service . regardless customers are now an afterthought and inconvenience.

This is another financial institution that cannot meet basic DataprotectioN for clarity let me remind Barclays of their Legal obligation
"Data accuracy is a fundamental principle of the General Data Protection Regulation (GDPR) that requires organisations to ensure personal data is accurate and up to date" I have called and contacted Barclaycard services and closed my Credit Card an paid in full over 10 weeks ago . Yet they sent letters to my old address and still showing on my Credit File the amazingly incompetent Equifax who pushback on their own GDPR and make money with no accountability for basic Data Accuracy . When are regulatory bodies going to hammer Banks and Financial Institutions who make obscene profits but cannot keep accurate data on record