This is unbelievable . I have just spoken to an executive at EE who has intial "I" what an awful experience.

For months I have had service issues and now Banking Direct Debit issues.

Despite sending Screenshots of my account and Duplication of DDs which are also on my Credit Report. Multiple emails and my complaint has been ignored and every excuse under the sun not to actually do work and investigate.
Every time I setup a DD monthly now it triggers an auto email saying that I have cancelled the payment method. Despite my Bank having a Live DD which will allow monies to be taken out every month. The point being that this is a recurring issue . So much so that "I" said that it didnt impact my Service so after investigation he did not see an issue oh really . A company that cant sort a Direct Debit and also sending information that Credit Reference Agencies see a new EE Account every month . Yet they wont do anything as money and greed trumps Service.
I have screenshotted and time stamped the proof that whilst they could not see that Live Direct Debit which is the issue .Only when an another Direct Debit has been set up its then visible to EE. My Bank First Direct see both. I then cancel the older DD, chain reaction happens . It just keeps happening .

From GDPR , time and financial perspective my Data is impacted at Credit Reference Agency multiple EE Broadband Accounts.
Yet "I' a real sharp Complaints Executive made this decision at 10.40am He has made the decision on that basis and on record where despite evidence emailed and recurrence sees no reason why I should leave EE . Seriously and the fact I am not trying to Leave EE on a Whim they cannot guarantee or even attempt to sort this issue. I have given them ample time and several months to fix it and because they cant see the underlying issue they bury head in sand . I want to publish the evidence to show how clueless individuals impact lives and financial well being yet continue just to make money without a care. I will now prove again with the help of Bank again the systemic issue as a result of migration to EE for Domestic BT customers. I will not take any pleasure as have spent months and hours of my time advising EE that this is a chronic issue
Yet one call lasting hours reaches top of tree and cannot see what evidence presented shows. Wow no wonder this company continues to receive such awful reviews.

I would seriously consider carefully with EE not because of service of Broadband which after 7 months is now functioning. u
Payment and seamless financial payment is part of the offering . I have given them so much time and been patient but to be met with such denial not considering that they have an issue beggars belief. By all means sign up and then spend free time getting to chat to a succession of agents . I hope they get their act together and only when they actually act professionally and take ownership will they realise its their job and to do best holistically to make life easy for Customers not constant stream of errors . I hope BBC Watch Dog looks at my case and reaches out to top management of chronic Customer Service issues and some of the many complainants start to be treated with respect .