Antonio

I bought an Addis Sensor bin less than a year ago from B & M . In less than a year the sensor stopped working so I essentially the bin was no longer fit for purpose. I contacted Addis with batch number as I could not find my receipt. I wanted to establish policy for getting the top part of the bin replaced and if the product was still under warranty. After several days I got a response and that the product was an exclusive B & M bin and had to contact them . I did and established from B & M that Sensor bins apparently only have 30 days warranty as they are not classed as Electrical as they are battery operated . Therefore I bought a product that was a throwaway item . Addis didn't care they sold their brand to B & M for money and the net result is I would never recommend Addis to anyone . This may seem harsh however who can afford to spend money on a Bin that you have to throwaway in less than a year . The reality is go to a reputable Brand who at the very least sell consumables and you can keep the Bin for several years . A very expensive lesson that don't buy British as they just want money without quality . Don't buy any Brand from B & M as it seems they are the poor quality remnants of stock which is not fit for purpose . It seems that Sensor Bins have an unwritten profiteering warning that 30 days is the window of opportunity for any repairs as Sensor Bins don't meet the criteria of electrical and unless a Brand cares about their reputation they just bank the money and couldn't care less about Customers. A bit symptomatic of post Brexit UK where customers are just a money making entity . Addis will ultimately prosper short term but go the way of similar UK companies making cheap products that don't last . If Addis and B & M had any integrity they would at least advertise the fact that these products had a shelf life of less than a year. Then consumers can decide to go to Brabantia and get a 10 year guarantee and buy quality. To add insult to injury the Addis representative abdicated responsibility and blamed B & M policy . Im sorry but I bought an Addis bin not a B & M bin. All I wanted was a replacement if under warranty or the sensor bin repaired as a statutory obligation at the very least . Instead I got nothing now I am wondering does every Sensor Bin have the same poor quality policy as Addis . Congratulations Addis another UK Brand endorsement and why not to buy British

The goods arrived from Living Social Vendors. This is a monumental scam to extort money without accountability. I was duped and if something is too good to be true then generally its not good outcome. The cheap tat is a side issue Im a mug for buying. My issue is these scammers wont unsubscribe and think its hilarious to ignore my requests from some dark hole in Derby. My campaign has started and urge no one to buy as they are dishonest

I am looking for a replacement Sofa for Freya Sofa II bought in DFS around 6 years ago.
I firstly went to Sofology which is part of the same group and service was excellent . The service in DFS by comparison was poor. I was staring at a Sofa I quite liked and caught the eye of a sales guy who was heading out the door with his colleague. I did say if you have something more pressing to do then that's fine he promptly came over and answered my question quickly the proceeded to head out the door without a care. Firstly rather than come over he should have got someone who was prepared to spend time with me . This left me cold and the reason was that there are no dimensions on the Sofas in display. I am not looking for personal service God forbid !! However how can a company with sister companies have such different processes ? Why not make Sofology the Gold standard from service as this is clearly a Premium range. By raising the standards to highest common denominator DFS would not have lost me as a customer. DFS ticks my box more from cost but I will not be buying a sofa from DFS . The process is awful and its akin to used car salesmen approach . Please look at Sofology and introduce simple guides to dimensions . I knew what I wanted but have particular dimension constraints . Then I could have looked at short list of likes and then approached a Sales Person . Poor experience

I am looking for as Sofa and went into your Glasgow Branch and I have to say the quality is great . I am writing this review as a young lady Heather attended to me an she was exemplary and so professional. I will certainly will be purchasing from Sofology when I do change my Sofa as a result of the experience. No hard sell and when I have got all my measurements and sizes and budget figured out I for sure will be buying from Sofology.

Dont use this company they may have on the surface products that may attract .

I will never ever buy again from this company.

I have lost count of the emails I still get ans everyone I unsubscribe from and yet no contact or no unsubscruption !!!

How can anyone trust a company who simply ignore this mandatory function.

Is there any legal watchdog reading this .

As per my pevious review

WHAT PART OF UNSUBSCRIBE DO YOU NOT UNDERSTAND

What part of Unsubscribe does this company not understand !!!. 6 attempts to unsubscribe from all and London and Glasgoe still bombarded with Emails.

This is a measure of a company that made a couple of purchases and will never buy from again and never recommend .

This is a positive review for Ebrahim Lahki an agent who puts EON to shame. This young man was professional and listened. I had a go at him because his colleagues including so called Managers didnt listen.
This is not for EON this is for 1 individual who didnt take anything personally and could communicate and listen . He was the symptom the cause is lack of training and hiring of young unprofessional staff who will never understand the impact on great Agents like Ibrahim who has to pick up the sheer negliegence of their actions.
Thanks Ibrahim and hope you end up with a better employer than EON you deserve it .
You have been let down by agents and management who dont care keep it up

This is 3rd major Energy Company who are getting away with major compliance and data management issues.
This all emanates from total ineptitude and complicit relationships with Ombudsman and regulators. Yet Scottish Power , EON and British Gas are raking in money and are not accountable to anyone. They simply only care about taking money from consumers and not having trained staff or robust systems.
Situation :

I moved into a new property in Feb 2021 and was serviced by Scottish Power the worst company by a country mile and how they still trade is beyond me.
I have lost over £400 on misselling and negligence and Ombudsmand found in my favour yet did nothing and deemed it was not systemic issue!!. I promptly advised Scottish Power that I would be changing supply to EON and would have a temporary supply.
They promptly advised that my Gas Meter was a Pre Payment Meter !. I asked the seller of property and he confirmed it was not a pre payment meter a Credit Meter. Despite sending hundreds of pictures and meter serial numbers and so many calls at least 30.They were insistent that National Database was showing a different Meter. It transpired that the Database was not changed or checked since 2006. This new Meter was installed and not one Energy Company had udpated records gross Compliance issue. Long before Covid which is now convenient excuse to overcharge and downsize with poor systems and Customer Service . Then EON after 3 montha finally established that Gas was a Credit Meter and that it was a Database issue. I complained and EON then bumped up their prices again and I went via Uswitch to British Gas in July for Dual Fuel and once again the nightmare started again . British Gas on 1st Auguat took over Electric no issue as this is the money earner and EON confirmed that attempt on 2nd August had issues but on 4th August they ceased being a supplier. British Gas's records didnt show that they blatantly bothced the switch and despite giving details of Meter and Reading this was futile. As now on 2nd Sep they only had my Electricity and according to several agents British Gas was not my Gas supplier. It gets better and they had the audacity to tell me it was my responsibility to contact EON. Firsy I was oblivious to this as I was unaware of this because yes you guessed it they don't communicate internally let alone to customers. I began to doubt if I had taken a Dual Fuel agreement because of the voracity of their admanant stance that I was not British Gas customer for Gas. I contacted Uswitch who corroborated that I had bought dual fuel. Therefore once again lies and denials by poor staff who dont care about the misery they pile on customers. I spent ober an hour on a Chat where 6 agenta on Chat from a Asian Contact Centre thought it was funny to pass me around every 2 mins I have the transcript.
Last night British Gas responded to my escalation with Uswitch and asked me to submit a new meter reading online and they would resolve and I was a Gas customer. Yet when I tried to do this on Chat I was told that I was a Prepayment Meter !!!! Therefore went full circle and all emanates from Regulators not holding energy companies to account. I will put this same review for Scottish Power , EON and now British Gas have the inability to be compliant . Despite days lost where an Engineer confirmed that the Meter was Credit Meter and confirmed that the Serial Number was correct despite protestations pf Scottish Power , EON and British Gas all who do not have proper record keeping .
I am awaiting one or all of these companies to be held to account for blatant non compliance issues. I would hate to think what their operational performance is like.
I reiterate this all is down to ineffectual Energy Ombudsman who are funded by these companies and have done nothing to stop this endemic malpractice continuing . Shameful

This is 3rd major Energy Company who are getting away with major compliance and data management issues.
This all emanates from total ineptitude and complicit relationships with Ombudsman and regulators. Yet Scottish Power , EON and British Gas are raking in money and are not accountable to anyone. They simply only care about taking money from consumers and not having trained staff or robust systems.
Situation :

I moved into a new property in Feb 2021 and was serviced by Scottish Power the worst company by a country mile and how they still trade is beyond me.
I have lost over £400 on misselling and negligence and Ombudsmand found in my favour yet did nothing and deemed it was not systemic issue!!. I promptly advised Scottish Power that I would be changing supply to EON and would have a temporary supply.
They promptly advised that my Gas Meter was a Pre Payment Meter !. I asked the seller of property and he confirmed it was not a pre payment meter a Credit Meter. Despite sending hundreds of pictures and meter serial numbers and so many calls at least 30.They were insistent that National Database was showing a different Meter. It transpired that the Database was not changed or checked since 2006. This new Meter was installed and not one Energy Company had udpated records gross Compliance issue. Long before Covid which is now convenient excuse to overcharge and downsize with poor systems and Customer Service . Then EON after 3 montha finally established that Gas was a Credit Meter and that it was a Database issue. I complained and EON then bumped up their prices again and I went via Uswitch to British Gas in July for Dual Fuel and once again the nightmare started again . British Gas on 1st Auguat took over Electric no issue as this is the money earner and EON confirmed that attempt on 2nd August had issues but on 4th August they ceased being a supplier. British Gas's records didnt show that they blatantly bothced the switch and despite giving details of Meter and Reading this was futile. As now on 2nd Sep they only had my Electricity and according to several agents British Gas was not my Gas supplier. It gets better and they had the audacity to tell me it was my responsibility to contact EON. Firsy I was oblivious to this as I was unaware of this because yes you guessed it they don't communicate internally let alone to customers. I began to doubt if I had taken a Dual Fuel agreement because of the voracity of their admanant stance that I was not British Gas customer for Gas. I contacted Uswitch who corroborated that I had bought dual fuel. Therefore once again lies and denials by poor staff who dont care about the misery they pile on customers. I spent ober an hour on a Chat where 6 agenta on Chat from a Asian Contact Centre thought it was funny to pass me around every 2 mins I have the transcript.
Last night British Gas responded to my escalation with Uswitch and asked me to submit a new meter reading online and they would resolve and I was a Gas customer. Yet when I tried to do this on Chat I was told that I was a Prepayment Meter !!!! Therefore went full circle and all emanates from Regulators not holding energy companies to account. I will put this same review for Scottish Power , EON and now British Gas have the inability to be compliant . Despite days lost where an Engineer confirmed that the Meter was Credit Meter and confirmed that the Serial Number was correct despite protestations pf Scottish Power , EON and British Gas all who do not have proper record keeping .
I am awaiting one or all of these companies to be held to account for blatant non compliance issues. I would hate to think what their operational performance is like.
I reiterate this all is down to ineffectual Energy Ombudsman who are funded by these companies and have done nothing to stop this endemic malpractice continuing . Shameful

This is 3rd major Energy Company who are getting away with major compliance and data management issues.
This all emanates from total ineptitude and complicit relationships with Ombudsman and regulators. Yet Scottish Power , EON and British Gas are raking in money and are not accountable to anyone. They simply only care about taking money from consumers and not having trained staff or robust systems.
Situation :

I moved into a new property in Feb 2021 and was serviced by Scottish Power the worst company by a country mile and how they still trade is beyond me.
I have lost over £400 on misselling and negligence and Ombudsmand found in my favour yet did nothing and deemed it was not systemic issue!!. I promptly advised Scottish Power that I would be changing supply to EON and would have a temporary supply.
They promptly advised that my Gas Meter was a Pre Payment Meter !. I asked the seller of property and he confirmed it was not a pre payment meter a Credit Meter. Despite sending hundreds of pictures and meter serial numbers and so many calls at least 30.They were insistent that National Database was showing a different Meter. It transpired that the Database was not changed or checked since 2006. This new Meter was installed and not one Energy Company had udpated records gross Compliance issue. Long before Covid which is now convenient excuse to overcharge and downsize with poor systems and Customer Service . Then EON after 3 montha finally established that Gas was a Credit Meter and that it was a Database issue. I complained and EON then bumped up their prices again and I went via Uswitch to British Gas in July for Dual Fuel and once again the nightmare started again . British Gas on 1st Auguat took over Electric no issue as this is the money earner and EON confirmed that attempt on 2nd August had issues but on 4th August they ceased being a supplier. British Gas's records didnt show that they blatantly bothced the switch and despite giving details of Meter and Reading this was futile. As now on 2nd Sep they only had my Electricity and according to several agents British Gas was not my Gas supplier. It gets better and they had the audacity to tell me it was my responsibility to contact EON. Firsy I was oblivious to this as I was unaware of this because yes you guessed it they don't communicate internally let alone to customers. I began to doubt if I had taken a Dual Fuel agreement because of the voracity of their admanant stance that I was not British Gas customer for Gas. I contacted Uswitch who corroborated that I had bought dual fuel. Therefore once again lies and denials by poor staff who dont care about the misery they pile on customers. I spent ober an hour on a Chat where 6 agenta on Chat from a Asian Contact Centre thought it was funny to pass me around every 2 mins I have the transcript.
Last night British Gas responded to my escalation with Uswitch and asked me to submit a new meter reading online and they would resolve and I was a Gas customer. Yet when I tried to do this on Chat I was told that I was a Prepayment Meter !!!! Therefore went full circle and all emanates from Regulators not holding energy companies to account. I will put this same review for Scottish Power , EON and now British Gas have the inability to be compliant . Despite days lost where an Engineer confirmed that the Meter was Credit Meter and confirmed that the Serial Number was correct despite protestations pf Scottish Power , EON and British Gas all who do not have proper record keeping .
I am awaiting one or all of these companies to be held to account for blatant non compliance issues. I would hate to think what their operational performance is like.
I reiterate this all is down to ineffectual Energy Ombudsman who are funded by these companies and have done nothing to stop this endemic malpractice continuing . Shameful

BT dont change to Flexible TV its a scam.
I decided for a month to change my Entertainment package for 1 Month of BigSport.

it clearly states that you can downgrade monthly or when you need to cheaper option. I only want 1 month football for start.of season and now it states I am tied for 2 years. This is all due to the shambolic way they manage TV with Nowtv . It has allowed BT to takeover my Now TV which I had independently . Now cant take any cheaper offers on Nowtv as it takes me straight to BT.
BT and Sky have carved up the market and there will be thousands of people in the same boat. Urge everyone to complain as this is disgraceful behaviour and not beong policed by any regulators .

Surprise surprise no option to downgrade .

When are OFCOM or regulators going to punish these shady practices.

Really nifty product and works so well .
Excellent .

Please think twice about moving to BT . They hook you in and then start to charge more and more. I contacted all providers including BT when moving home . Property I live in had major blackspots which Vodafone could not address. My study where I work if not able to connect due to my own WIFI issue wont get paid. Vodafone tried to resolve solution was either work and live in Living Room which was only area where had great connectivity . The alternative buy loads of extenders and /or wire up using ethernet which was last suggestion Vodafone offered for my £19.99 package. BT stepped in with Broadband to home which would solve all issues and also a special promotion of TV entertainment for £29.99 . Result .
No disaster BT took over Nowtv and could not connect until end of Apr. I had a sports bundle which was 1 month until season ended and now couldn't cancel because BT had taken over my Nowtv. £33.99 a month ad infinitum because of glitch BT hadn't legislated when there was a forward date for connection. Feasibly I could get charged £33.99 forever and no way to cancel. I was assured this would be resolved once connected. It wasnt but not the issue. This is where the BT machine started to kick an offer more services and more money . The net result I am paying £46 a month and still have black spots in Study . The wifi is superfast in Living room and also in some other areas but the study where I work and earn . After the umpteenth complaint finally conclusion on 17th July by 2 agents that hung up as their solution was to either upgrade to Complete WIFI for another £12 so £58 a month after less than 3 months from £29.99 or as Vodafone advised buy extenders or Ethernet Cable the house . So I am no further forward have a potentially good service but would have to invest £00s if not thousands to rewire and reconfigure property or live out of one room or for 2 years pay an extra £39 a month total £936 cost with no guaranteed only the word of an agent who told me glibly that she had Complete WIFI and worked from home. Option upgrade or buy Extenders / Ethernet. The irony and the point that this was exact solution that precipitated me leaving Vodafone. To add insult to injury I insisted that Vodafone not claim up to £250 because they could not provide a service fit for purpose and why should BT pay compensation for this. Vodafone accepted this . My complaint raised on 17th July I got an email saying complaint was closed and pleased they could help!!! The complaint was to get all details and correspondence and explanation as to why a solution was for me to pay more money with only 3 months into a contract. I have now gone to Ofcom but these practices by Telecoms companies is shameful. I cannot just leave as without connectivity cannot earn . Awful , stressful and Covid is giving licence for companies and individuals to treat consumer with contempt .

Excellent pre sales and after sales service from Dreams. My daughter is delighted with her Lucia Bed and Bedside Cabinets.
Great Job Dreams

Excellent service Dreams have ageed to supply me a new Bedisde Cabinet free of charge. My daugher will be delighted.
Thanks for excellent service and Lucia Bed looks fantastic

I placed an order directly with Phillips for a Shaver which only cost £22.99 on the 22nd April .

I was given a delivery date of 26th of April.
Now 5th May and no communication from Philiips or UPS. It was held by customs but since then on a daily basis it states that it has cleared customs.

I the consumer had to chase UPS and still no update. I spoke to Phillps directly during my break and the words from the Agent:

"its only a day late "

"We cannot check all orders"

Unbelievable

So conclusion is Phillips take money from customers then don't care and despite them giving me a clear delivery date they now go back and say its only a day late .

The world has gone crazy when a huge organisation has Customer Service where they think that it's OK to accept late delivery.
At the very least I expected let me see what I can do and will come back to you with an explanation and an apology. The agent did apologise but it was just words he didn't care less this is the Virtual generation we live in. I could have bought for a few pounds extra on Amazon and would have had great customer service and traceability.

I will never buy a Phillps product again if the attitude is we clearly want your money but don't care for after sales service.

Philips please learn that the Customer is King not always right but Customer is King and seems a dying concept.

If they mentioned Pandemic which is now another common excuse to justify poor service at least they would have been consistent!!!

Laziest Engineers on the planet.

Worst Engineers who are basically just lazy. I decided against you better judgement to come back to Sky who have been hounding me to come back. I was waiting for Engineer today Sunday 28 Feb as a brand new customer. He called me from a Private number not introducing himself and totally unprofessional. He basically told me he was coming but wouldn't do the job because he couldn't enter the property!!. He hadn't even looked at the property and Dish but decided as it was Sunday and would entail using a Ladder . He instead decided to be rude and clearly get his Sunday cleared. Why do Sky employ people who cannot value work or customers . He came to the door and asked why he had already decided he wasn't going to do the job. If that was the case why even book or show up. My Sunday wasted !! His lazy unprofessional attitude was that I couldn't even challenge him as he was clearly not happy and wouldn't even give me his name . What moron knocks someone's door and doesn't even introduce himself professionally as Sky Engineer ans his first name

He was intent on not working on a Sunday. He had already called me to tell me he wouldn't be able to do the Job . This company hires Morons and the most unprofessional staff in in planet. They clearly don't want to work for a living and using Pandemic as an excuse, think they can talk to customers and appear at someone's door with a face tripping them hands in pocket with a scowl . No introduction no professional courtesy essentially this individual did not want to work . Shameful and would urge anyone who is thinking of coming back to Sky not to bother they have got worse. You would think that in a Pandemic customers are a precious commodity instead they have sales people selling and selling and no infrastructure to support this. This Engineer should never be allowed to face a customer let alone speak to them. He clearly was not happy having to work on a Sunday , I had to change my plans to accommodate this moron who decided he would have an easy life. Thats fine Sky can sully their reputation by recruiting unprofessional oiks to their hearts content.

Positive experience to counter this with Vodafone Broadband
I had an engineer who installed my broadband who was courteous and professional he stayed till the job wss complete and arrived with Ladders and tools to do his job was happy to come into property and keep social distance. It seems Sky wants to employ lazy Engineers who can pick and choose what they say and decide that they don't want to do their profession. I wish I had the luxury to be able to in my job do or say anything I wanted and decide when I could worn and down tools !!
Horrible experience and to be honest don't expect anything else from Sky and more fool me ,once again sold on the promise they would get their act together and actually value customers . Big mistake and back to square one nightmare

Worst Engineers who are basically just lazy. I decided against you better judgement to come back to Sky who have been hounding me to come back. I was waiting for Engineer today Sunday 28 Feb as a brand new customer. He called me from a Private number not introducing himself and totally unprofessional. He basically told me he was coming but wouldn't do the job because he couldn't enter the property!!. He hadn't even looked at the property and Dish but decided as it was Sunday and would entail using a Ladder . He instead decided to be rude and clearly get his Sunday cleared. Why do Sky employ people who cannot value work or customers . He came to the door and asked why he had already decided he wasn't going to do the job. If that was the case why even book or show up. My Sunday wasted !! His lazy unprofessional attitude was that I couldn't even challenge him as he was clearly not happy and wouldn't even give me his name . What moron knocks someone's door and doesn't even introduce himself professionally as Sky Engineer ans his first name

He was intent on not working on a Sunday. He had already called me to tell me he wouldn't be able to do the Job . This company hires Morons and the most unprofessional staff in in planet. They clearly don't want to work for a living and using Pandemic as an excuse, think they can talk to customers and appear at someone's door with a face tripping them hands in pocket with a scowl . No introduction no professional courtesy essentially this individual did not want to work . Shameful and would urge anyone who is thinking of coming back to Sky not to bother they have got worse. You would think that in a Pandemic customers are a precious commodity instead they have sales people selling and selling and no infrastructure to support this. This Engineer should never be allowed to face a customer let alone speak to them. He clearly was not happy having to work on a Sunday , I had to change my plans to accommodate this moron who decided he would have an easy life. Thats fine Sky can sully their reputation by recruiting unprofessional oiks to their hearts content.

Positive experience to counter this with Vodafone Broadband
I had an engineer who installed my broadband who was courteous and professional he stayed till the job wss complete and arrived with Ladders and tools to do his job was happy to come into property and keep social distance. It seems Sky wants to employ lazy Engineers who can pick and choose what they say and decide that they don't want to do their profession. I wish I had the luxury to be able to in my job do or say anything I wanted and decide when I could worn and down tools !!
Horrible experience and to be honest don't expect anything else from Sky and more fool me ,once again sold on the promise they would get their act together and actually value customers . Big mistake and back to square one nightmare

Scottish Power are the most inept company on the planet . They have no idea of governance, training , professionalism they are managed by individuals who do not comprehend the meaning of Customer Service. Historically they have cost me hundreds of pounds and only because Ombdusman complicit in not punishing them severely do they still carry on ruining peoples lives and taking no accountability for their actions . I moved into a new property which has Scottish Power and I quickly switched as I want nothing to do with this company. Regrettably I have to endure them for a week or so as EON will take over supply on 19th Feb. They have already exposed chaos in less than a week from 12th Feb when I moved in to the property. The Electricity opening Reading coudlnt be entered on the App or Online. Their back office had to force it through great start. The real clincher is they were adamant that the Gas was Prepayment despite me advising them that the seller of property was 100% adamant it wasn't. It seems like they are using historical Meter Serial Number from 2016 . I now have the details of the Meter and it is categorically not a Pre Payment type. I have to make multiple calls and once again speak to Silos which don't communicate or document information . I had a young lad wo didn't speak I was relaying information and did not affirm the information. Basic training of staff on fundamentals . I then spoke to another Adviser who was more competent however the 3 meter serial numbers I gave her did not correspond to this address . She was going to have to check the National Database and this was 5 years pre Covid . This company which I use a loose term for are not compliant and the Chief Executive is burying his head in the sand by ignoring the sheer volume of complaints and errors being made long before Covid and now this is a smokescreen for pure negligence and profiteering with no accountability . This entity should tear up all their processes and start again as they have not a clue how to keep information secure, safe and up to date a basic principle of Data Protection . Their advisers willfully hang up and take no accountability of jobs when you try and highlight errors . A real mess and I am counting the days to when my supply switches over to another supplier and I'm sure they will have issues but Scottish Power top the lot by their level of incompetence and disregard for customers. If their CEO is reading this then hang your head in shame when are you going to put measures in place to sort out basics .