United Kingdom
Review of Funko Europe
This store just gets worse and worse.
Been waiting 9 days for my order that was marked as dispatched, Funko Europe didn’t even ship it out.
Had to contact to get my money back.
Scammers.
Review of Popcultcha
What used to be an amazing store, is now a terrible store.
Most items don't ship to the UK.
Items are packed damaged, support don't offer refunds or exchanges.
Review of Kingofsteelmedia
Avoid like the plague.
Store is a complete scam.
They have removed their Instagram and don't allow comments whenever they make a new one.
They owe me £250.
Review of Bandai Namco Entertainment
Absolute scumbag store.
I've saved up an insane amount of points to use when their club rewards opened again.
Just before the shop opened they have removed 65000 points from my account.
Now I have just 6000.
Was unable to get anything worthwhile.
Review of hmv (UK)
Absolutely terrible store.
Don't recommend at all.
Contact for what?
Your staff just backdoor all the stock.
Reply from hmv (UK)
Hello Nick
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Review of Popcultcha
Terrible store.
They send damaged Funko every single time.
With my recent order I purchased x6 Funko and x4 were packed damaged.
Three with scratched windows, one with water damage.
The shipping box was okay, so these were packed damaged.
Review of Sportsdirect.com
Terrible store.
They never ship anything out and always cancel orders due to no stock.
Review of Vinted UK
Absolute worst place to buy stuff.
Most of the sellers just cancel and you aren’t allowed to leave a negative review if they do cancel.
Absolutely joke.
Review of Zavvi
Absolutely terrible store.
They hardly ship anything.
Zavvi always cancel orders and are never able to fulfil stock.
They restocked yesterday, now had an email saying it was only for a select group of customers.
Reply from Zavvi
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we have investigated your issue and a message will be sent shortly, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Liam
Review of The Topps Company
Cannot stand this company.
Never gotten any good pulls from buying boxes. Yet streamers on Facebook seem to get all the hits.
Topps clearly sends the top hits to their favourite streamers.
Dodgy scamming brand.
Review of Costco
Ordered two boxes of Pokemon, which you needed a membership for.
My order was cancelled later that day.
Why do I pay for a membership when the items just get cancelled?
Terrible store.
Reply from Costco
Hi, thank you for your feedback. Catherine
Review of Smyths Toys Superstores
Preordered Pokemon with Smyths.
They have cancelled all my orders and left me with nothing.
Thanks so much.
Great store.
Review of Studio
Your store sucks.
Why offer awesome deals just to cancel?
This store promotes special deals to get users to their page.
Though if you purchase the special deals, they just cancel.
Terrible store.
Reply from Studio
Thanks for taking the time to give us some feedback.
We’re sorry to hear about your recent experience shopping with us. This was
really disappointing to hear, and we’d love the opportunity to discuss this
further.
I’ve gone ahead and dropped you a message via email with a subject line of ‘Your
Recent Trustpilot Review’.
If you can reply to this our team would love to get to the bottom of this issue
and help you further.
The situation you’ve described is not the type of service to expect when
shopping at Studio.
Kind regards,
Studio Customer Services
Review of Blizzard Entertainment
Absolutely terrible store.
Have cancelled every order I've ever placed then said it was due to glitches or "transmission errors"
Then they continue to restock the same items cancelled on their website.
Staff just backdoor for friends and family.
With my recent purchase they have refunded the order but not the £35 shipping charge.
***Just to add - They held back an insane amount of stock for Christmas. So the cancels were not necessary.***
Review of Barnes & Noble
Terrible store.
Just tried to purchase limited books.
Got failed verification many times, now the books are sold out.
Though I could buy figures from them this year with no issues.
Reply from Barnes & Noble
We apologize that your orders did not pass the verification process and sorry for any disappointment this has caused. Please respond to the accompanying request for more information, so we can look into this further.
Review of Hobby-Genki
Avoid this store like the plague.
They sell tampered and resealed trading card boxes.
I purchased x10 booster boxes of Dragon Ball Fusion World FB01.
I have opened x4 so far and every box has been tampered with and resealed, all the hit cards have been stolen.
I contacted their support to be called a liar and they are not willing to accept the rest of the boxes back to check if they have been tampered.
Worst store around.
Reply from Hobby-Genki
Dear Customer,
We are very sorry to hear about your experience with our store. Your satisfaction is our top priority, and we take claims like yours very seriously. However, we'd like to clarify a few points to provide a better understanding for all our customers.
Firstly, we would like to point out that you have been a valued customer with successful transactions in the past. We source all our products, including the Dragon Ball Fusion World FB01 booster boxes, directly from trusted and reputable suppliers in Japan. This ensures that all items are genuine and sealed as per the manufacturer's standards.
Our business model does not involve selling individual cards from these boxes, and tampering with products would be against our best interests, leading to daily operational issues and potential loss of trust from our valued customers. We can assure you that none of our staff members are involved in any activity that compromises the integrity of our products.
Regarding your current order, we did offer to accept the return of the unopened booster boxes and provide a full refund. We never intended to imply that you were being dishonest. Our intention was to explain that we do not open or tamper with any products before shipping them to customers.
We hope this clarifies the situation. We are committed to resolving this issue to your satisfaction and maintaining the trust of all our customers.
Thank you for your understanding.
Best regards,
Hobby Genki Customer Support
Review of LakeCollectibles Ltd
Scam store. Avoid.
Had to open a PayPal claim to get my money back.
Review of Santacruzskateboards
Terrible store.
Ordered a limited item from them.
They have cancelled my order and said it was returned.
Was never shipped to begin with.
Review of BANDAI NAMCO Entertainment America
Terrible service.
No help from staff at all.
Held my money on 10+ orders.
When I asked where my items were they cancelled them all.
Cancelled my orders as they said it was a technical glitch.
They were never going to ship my items.
Terrible store and terrible service.
Review of SUV Prestige
An amazing experience purchasing a car from SUV Prestige.
Staff went above and beyond and were so helpful.
Big thanks to Terry for the help with the sale and organizing delivery, and to Ian the delivery driver, who was very pleasant to deal with and also very helpful.
5 Star Service.
Reply from SUV Prestige
Great to hear you enjoyed your experience with us Nick. Wishing you many happy memories in your new car from the whole team at SUV Prestige. Hope to see you again for the next one!
