Popcultcha Reviews 633

Very slowwwwwww processing !! It has been 4 working days since paid full amount and item still not being processed or shipped..nor tracking nor any updates.

Waiting over a week for my item to be posted. Excuse was covid-19. They have the postage time due to covid-19 hidden away in their faq section. A decent company would have that easily accessed on t... See more

Too many products can't be sent because the particular item is damaged. Popcultcha don't upgrade stock status.

Terrible customer service, takes repeated e-mails to get any sense out of them, and they do stupid stuff like not ship an item I pre-ordered until I'd bought something else then they shipped it - wh... See more

I purchased 2 figures from the same series and when the order shipped, I checked the invoice and it only showed 1 figure. I tried to use their online chat facility but no one got back to me. I then... See more

I preordered a figure from Popcultcha since it was a hard to find exclusive here in the US. I ordered in July, release date was slated for July. As of writing this it is now October and I haven’t had... See more

Very pushy sales staff who just care about making money. They don't care about their customers. Very rude and toxic people to deal with. I won't be buying from the again. They can keep their stupid pr... See more

Two seperate items orders for delivery to UK. Instead of being shipped as paid for they were put together into one parcel without notice. I should have had two parcels of £90 passing through customs w... See more

Ordered 5 dolls, came in a box with just a sheet of cutout cardboard on top. No separate protection on each item. All were dirty, scratched, water damage. shrink wraps and plastic covers damaged. Won'... See more

Absolutely abysmal. They have ZERO customer support, they don’t allow honest reviews, they have fraudulent item listings and then they lie to your face, openly insult you, and try to gaslight you into... See more

Used to be great but with new owner it’s gone down hill. Twice now I’ve ordered Terrifier pops from here that arrived terribly packed, damaged and ripped boxes and BOTH times they say they’re sorry an... See more

Pre-orders can only be refunded with store credit, that’s crazy… I’ve been using popcultcha for years and I had no idea, this is a terrible way to do business. Even other websites with awful reputatio... See more

Purchased an Iron Man Hot Toys figure - the item page does not state that batteries aren’t included - and I’ve had to buy three different packs at my own expense when they’re supposed to be in the box... See more

disgusting company of Nazis. Made 2 orders on 27/4/24 one of them i got on 30/5/24 the other one is still missing as of today: 23/6/24 Also made 2 orders on 23/5/24 and both packages her... See more

I made some Black Friday purchases and my browser automatically changed the promo code to an older code (15% vs 20%). The site doesn’t give you the option to cancel the order yourself, you have to ema... See more

My all Funko in order coming melted inside . There are no help with customer service , you just lost your money 10% discount or refund while for me all cost is customs duty + shiped back was 50% of or... See more

I made 2 orders with this company paying for 2 different types of shipping. I made sure both orders were under the uk customs charge only for the company to combine my orders and now I’ve been hit wit... See more

These guys are terrible. I ordered and item and it did not ship for two weeks. I tried chasing them but nobody replied to my email for an entire week. Don't be tricked by their website and in... See more

What kind of company will send you a damaged products, knowing it was damaged, and hide behind the manufacturer none replacement policy (so they claim)? You guessed it. Popcultcha. They offered me... See more

Comfortably the worst online shopping experience I’ve had. They took so long to get it out for delivery that I was unable to gift the items I bought. I moved in the meantime so I had to redirect the p... See more

Recieved a faulty squishmallow (hair of Leonard the lion was falling apart). Exchange was refused due to all of their existing products are deemed "faulty". Will never buy from them again. Shame to lo... See more

Doesn't even deserve 1 star. I have ordered from Popcultcha for the last 6 years and haven't had an issue with them until now! 2 order in the last 2 weeks totalling over £200. The first order there wa... See more

Possibly would give 0 Stars! No customer service at all! All Is fine until one item arrived with damage and answer was: we don’t care you upset, we don’t care you spent thousands with us. “Minor iss... See more

This company is terrible I have been a loyal customer for many years but not anymore. I ordered a funko pip it it was delivered damaged. I asked for a replacement or refund they absolutely refused Stu... See more

The customer support is unprofessional and disrespectful to customers, we spoke with a man named Adam and he was very dismissive and rude. He was very short with his answers and wasn’t very sympatheti... See more

I ordered a luka dončić slam magazine cover pop vinyl, it was limited edition and the actual funko was delivered tilted! this may not seem like much, but you cannot move it. as i suspect there is a ho... See more

Disgusting with new owners. Stu doesn’t give a crap. I have been buying from them for years no problems until this one guy started. He actually has no brains and shouldn’t be working in a shop that se... See more

This is a completely unreliable business for US customers. I placed an order and the delivery was apparently attempted but I was not available, even though I work from home. I was not provided any not... See more

‼️HORRIBLE.‼️I waited around two weeks for my order, and when it came, I only received one of the two items I purchased. Now, the other one, they have taken down from the website, aren't selling it an... See more

Over 4 months waiting for one small package, and no one knows where it is, and they blame everyone but themselves. I ordered it for my boyfriend's birthday, and they won't send another one instead. VE... See more

I bought a couple of pops from them, and all of them arrived damaged. They state on their website that "they are collectors who package items with extra care," but this is not true. The shipping box... See more

Tried to log in online to check on all my pre-orders from since mid last year, that they will only cancel for store credits. Couldn't remember my password so clicked for a reset link, none received.... See more

I ordered an item, it never arrived, Popcultcha only refunded part of what i paid and blamed me for the item not arriving. Terrible customer service from a gimp named 'Steve'. A very unpleasant experi... See more

Be careful with this company. The customer service is very smug, and unhelpful. They have a massive dislike for giving refunds. They don't care if the merch is not even released by the... See more

Rude customer service from Chris. Phoned regarding my husband's order which only had his comic book sent and not the pop vinyls (even though all pop vinyls are in stock currently). Chris in a arrogant... See more

Check the cost of a nerf gun for my son and it was advertised all over the net for $25.85. However, when I click through it will only sell to me for the full price of $39.99. When I contacted customer... See more

Made an order on they site for Hot Toys Darth Vader Deluxe (Kenobi Version) Unbox the figure and inspect it immediately like i do with every new figures. I notice there are few noticeable scratc... See more

They have a crappy refund policy, and they falsely advertise their products. I ordered something they claimed to be in stock, then when it wasn't I asked for a refund and they didn't give it.

They stole my money when I had to cancel an order and have had to turn to legal avenues to chase them for what I am owed

I Placed an order in August. They took longer then expected to reach out to me about my late order. They eventually partially sent half of my order. I understood that orders might be a little late bec... See more

Over a week ago i purchased items from 3 different stores within about 15 minutes of each other, one of those items being a piece of heavy furniture from IKEA. By the time Popcultcha had even beg... See more

Company dosen't refund money under any circumstances. I wanted to cancel an order and was offered a "gift card" by their "customer service". How can they even call it a gift card when I paid for... See more

Been using them for about 5 years now with great results. However recently they have gone down hill. The customer service seems to have gotten a bad attitude and makes the customer feel bad for even c... See more

Everything is OK until something bad happens, no support, no help. This is part of the report I filled with the ACCC: 1. Misleading and Poor Customer Service I placed an orde... See more

Terrible store. They send damaged Funko every single time. With my recent order I purchased x6 Funko and x4 were packed damaged. Three with scratched windows, one with water damage. The shippi... See more

What used to be an amazing store, is now a terrible store. Most items don't ship to the UK. Items are packed damaged, support don't offer refunds or exchanges.

I’ve purchased several Hot Toys and even a few Funko Pops from this site, and I’ve been really impressed. The way they package Hot Toys is top-notch-literally a 10/10. The figures ar... See more