Avoid this store like the plague.
Avoid this store like the plague.
They sell tampered and resealed trading card boxes.
I purchased x10 booster boxes of Dragon Ball Fusion World FB01.
I have opened x4 so far and every box has been tampered with and resealed, all the hit cards have been stolen.
I contacted their support to be called a liar and they are not willing to accept the rest of the boxes back to check if they have been tampered.
Worst store around.
Reply from Hobby-Genki
Dear Customer,
We are very sorry to hear about your experience with our store. Your satisfaction is our top priority, and we take claims like yours very seriously. However, we'd like to clarify a few points to provide a better understanding for all our customers.
Firstly, we would like to point out that you have been a valued customer with successful transactions in the past. We source all our products, including the Dragon Ball Fusion World FB01 booster boxes, directly from trusted and reputable suppliers in Japan. This ensures that all items are genuine and sealed as per the manufacturer's standards.
Our business model does not involve selling individual cards from these boxes, and tampering with products would be against our best interests, leading to daily operational issues and potential loss of trust from our valued customers. We can assure you that none of our staff members are involved in any activity that compromises the integrity of our products.
Regarding your current order, we did offer to accept the return of the unopened booster boxes and provide a full refund. We never intended to imply that you were being dishonest. Our intention was to explain that we do not open or tamper with any products before shipping them to customers.
We hope this clarifies the situation. We are committed to resolving this issue to your satisfaction and maintaining the trust of all our customers.
Thank you for your understanding.
Best regards,
Hobby Genki Customer Support