Hobby-Genki Reviews 1,360

Overall great experience. Besides figures they have an incredible collection of merchandise that's hard to come by .. For example if you are into music boxes then look no further. Figures too ar... See more

I was a bit skeptical when I first found this website but now I use this website to purchase figures directly from Japan to cut out the middleman to save some money. I have also bought a few of figure... See more

Very nice shop, best prices, cheapest shipping without sacrificing safety of the goods nor delivery times. They also carry store exclusives, have a pay later option AND a private warehouse so you can... See more

I purchased a Mafex No.227 Luke Skywalker from H-G almost a year ago and one of the accessories (lightsaber) broke after a fall off the shelf. Even though the figure was well outside the warranty,... See more

Reasonable price. The warehouse team was slow at preparing packages before; however, the speed was greatly improved recently. The customer support is also quick and helpful. They shipped a replacemen... See more

I recently ordered the Kotobukiya Bass.exe model kit from Hobby-Genki and I was very pleased with the experience. The price and shipping was very reasonable and beat out the price on any U.S. based we... See more

Excellent service, customer service team are very helpful and efficient. Private warehouse system could use a bit more refining but I didn’t have any major hassles. Also I live in Australia and th... See more

Today i have received my megahouse figure Portrait.Of.Pirates Luffy & Ace -Brotherly Bonds- 20th Amazing i am really speechless, Hobby-Genki really shows love for toys/figure collectors because it ca... See more

Just got my latest order of Pose+ Getter1 gokin poseable figure! Been ordering at Hobby-Genki for few years now and they deliver! Fair prices and ships in timely manner. Always buying here and preorde... See more

I have ordered numerous times on this website and each and every time was a great experience. I enjoy the website as an American because sometimes the prices are much better than the ones you'll find... See more

Purchased & just received some sixth scales figures from their shops.They do not disappoint. The items arrived fast & safely with decent packaging. They seem to have some of the best online prices for... See more

I've been purchasing at hobby genki for some years now. I've never had any inconveniences. They have improved their response time and now it's really fast to get a response from them. They do have... See more

if you have a question or issue select your order and post a message, they are always reply very fast and very kind to solve your issue. Very trustworthy without any worries to continue pre-order and... See more

I just received my 2nd preorder for a high school dxd figure from hobby genki. I can say for sure that these guys are the most reliable around. I appreciate how the boxes are always sized just right... See more

I had a figure come with a lower half full of defects. After sending photos of the detailed parts, they sent out an entire lower half of the figure for replacement, for a figure that was no longer eve... See more

i've ordered countless times from hobby genki and they always deliver. prices are almost always lower than competitors and items arrive super quickly, never damaged! i hope i can use them for all my p... See more

Really impressed by the service since it was overseas. Lots of communication. Arrived within days of ordering - 3 days to be exact. Cost of shipping per item is how I kinda justified going internat... See more

I’ve pre-ordered months ago a figure through Hobby Genki, and just today I have received it, a couple of weeks after its release in Japan. The figure came super well packed, and it even included a p... See more

As an international customer, I really appreciate the payment options and the easiness to order products. From my time with them so far no package has been lost or damaged, making them a secure store... See more

The private warehouse option is very useful, Figures come in quick and with no damage, some figures I get have tight joints but overall very happy with their service!

Prices way lower than other online retailers, downside being that they get the items later. Their platform does need a bit more work to get it streamlined, as most non-immediate shipments require cont... See more

The order sheet should be more organized and easier to locate items, take a look at Bigbadtoys.com and see how they organize all the purchases by photo,date and information you can do better It t... See more

I've ordered from Hobby Genki multiple times, both in-stock items and preorders. While some orders took longer than expected due to preorder delays or unclear stock availability, everything was ca... See more

hobby-genki is the best page I have found, I have already ordered figures in stock and in pre-order and they all arrive very well, at the moment I have a figure in my warehouse to test how that goes.... See more

Hobby Genki seems to have pretty good deals when it comes to pricing and ships relatively fast considering it comes from another country. I have ordered two things so far and both have come with in a... See more

My first order on hobby-genki and they absolutely didn’t disappoint. My package arrived well taken care off AND 3 days after ordering! I will for sure order again.

Good alternative to get figures from Japan. Competitive pricing and lots of options for shipping based on where you are in the world. Their support teams are also pretty responsive and I usually get a... See more

It's been a while now since I have ordered from them. They have a lot of products and they have even one of the best prices between the websites I order from. Once they helped me with a request I... See more

Ordered from this shop for the first time after my local postal service lost my package with my figure. They keep you updated on the process and shipped my package within 2 business days. Arrived rath... See more

my experience was great because even tho i’m from america they give me options to see everything in english and american currency. it makes it easier for me to get amazing figures at a reasonable pric... See more

Shipped efficiently and quickly. Was packaged well with bubble wrap and plenty of protective wrapping. My purchase was delivered with no damage because of this. Will be using Hobby-Genki again in the... See more

I am very happy with Hobby-GENKI! I preordered the new Wingman figure from them a year ago. At first I was pretty skeptical about this, but still gave it a try. And wow, a year after, I received the... See more

Service & items are always great. Shipping has also been fast on all orders. Your my go to store for my import figures.

Great customer service, and items were packed very nicely. Will definitely order from here again!!

I often order items to Germany. It's always fantastic that everything works so smoothly. Fast express shipping, careful packaging, and everything is always to my complete satisfaction.

Sending my packages all the way to Argentina with the utmost care and fast! My Nendoroid shelves are grateful! This new Gojo's gonna have the best spot on it 🥰

The service of private warehouse its a good form to optimize shipments. The loyalty points system recently added Is a good addition, too and the options for shipment adapt very well to different type... See more

I have been buying figures from Hobby-Genki for at least a year and am happy to say that I'm always pleased with my purchases. They are reasonably priced when it's comes to items and shipping. I like... See more

Was using hobby genki for a bit already, but this time I had an unfortunate situation with my local carrier - and the parcel never showed up at my door and was returned (local delivery company just me... See more

Their customer support is good and fast, usually good shipping times and competitive prices. Would appreciate if they improved the quality of shipping boxes which seem a little flimsy in my opinion... See more

There have been difficulties on my end with my orders because of where I live, and they were incredibly patient and understanding throughout. Their support may respond a bit slower, but they do resp... See more

I've been shopping there for years and they've always been very helpful. They also have a wide variety of items at much better prices than other Japanese import stores. It's one of my favorite stores... See more

always attentive and the best products at the best price!

I've used Hobby Genki quite a few times over the last 2 years. They always have Revoltech bonuses which I appreciate very much and usually are one of the first to put new items up for pre-order. Somet... See more

All my orders were received well. The pre-order process went smoothly. No problems so far. The price/performance ratio is also good. :) I'm already looking forward to my future orders.

I have been using Hobby Genki for over 6 years now and can say that it is an impecable service and are very good on customer service. In my experience it is always better to choose EMS rather than the... See more

I ordered two sets of PREMIUM DX Memorial Vision Driver & High Spec Belt Set in Order MOZFQPTPK. But Hobby Genki only shipped one set. This is so disappointing. I hope they can rectify the situatio... See more