Thanks for taking the time to give us some feedback.

We’re sorry to hear about your recent experience shopping with us. This was
really disappointing to hear, and we’d love the opportunity to discuss this
further.

I’ve gone ahead and dropped you a message via email with a subject line of ‘Your
Recent Trustpilot Review’. 

If you can reply to this our team would love to get to the bottom of this issue
and help you further. 

The situation you’ve described is not the type of service to expect when
shopping at Studio.

Kind regards,
Studio Customer Services