RICHARD

Hello,

Thank you for taking the time to write a review.

I am sorry to hear of the issue regarding your most recent order. I wanted to clarify that orders over £70 qualify for free standard delivery, as advised online -

UK Standard Delivery - up to 3-5 working days

This service costs £3.99 and takes up to 3-5 working days.

Items are sent via Evri and are usually delivered Monday to Sunday.

Remote destinations may take longer.

FREE Standard UK Delivery on orders £70 & Over (excluding Imbox)

I can see that the item ordered was £39.99 plus the £3.99 postage which would have totalled £43.98, however as you had used the blue light discount, 10% had been deducted which had bought the item down to £36.00 and therefore including the postage, the order value was £39.99.

My sincerest apologies once again for any misunderstanding.

Kind regards,
Leanne
Pavers

Dear Richard,

Thank you for your review, I am sorry you are unhappy with your recent encounter with Avanti.

We offer a number of different destination options with our annual multi trip policies to try and give the customer as much choice as we can. These include Europe Excluding: Cyprus, Egypt, Greece (including the Greek Islands), Malta, Morocco, Spain (including the Balearic Islands and the Canary Islands), Turkey and Tunisia. There is also Europe Including: Cyprus, Egypt, Greece (including the Greek Islands), Malta, Morocco, Spain (including the Balearic Islands and the Canary Islands), Turkey and Tunisia. We also offer Worldwide Excluding: USA, Canada, Caribbean, Bermuda, Mexico, Thailand, China and Hong Kong and Worldwide all countries.

When setting up a policy online with us, when selecting Europe you are then asked is anyone visiting Spain, Balaeric or Canary Islands, Greece or Greek islands,Cyprus, Malta, Turkey, Egypt, Morocco or Tunisia, to which you have to select yes or no.

Once again, please accept my sincere apologies for the inconvenience and any frustration caused.

Kind Regards
Michelle

Thank you for your positive review and 4-star rating. We are glad you had a positive experience.

Kind regards,
Hope

Hi Richard, thank you for your review and for giving us 5 stars! It is great to hear you are happy with the service you received from us. We hope you enjoy your item and will use us again in the future. Many thanks, Tim

Hello Richard, I'm really sorry to read that you haven't received the best service experience with us. You have left this review for a different policy you have with us. If you would like for us to look into this for you, please email us your name and contact details to ReviewFeedbackSupport@admiralgroup.co.uk
Thank you for taking the time to leave feedback, we apologise for the experience that you’ve had, I can imagine how frustrating this must be for you.
Thanks,
Kate.

Hi Richard,

Thanks very much for your review and order!

Regards,

DPT Team

Dear Richard, thank you for your feedback and evaluation.
We are glad that the boiler was fixed, we will keep striving to improve our service response times.
Kindest regards,
The Ariston UK Customer Relations Team

Thanks for your review Richard! Our developers are already looking into this.

Dear customer, thank you for your feedback and evaluation! The Ariston UK Customer Relations Team