A little massaging of the invoice?
Despite advertising free delivery on orders over £30 when I paid using a Discount code from ‘Blue Light’, the discount applied to my order but not the free delivery? Despite it still being over £30!
Complaint to customer services seems to have stalled.
Don’t think I’ll use them again.
Reply from PAVERS
Hello,
Thank you for taking the time to write a review.
I am sorry to hear of the issue regarding your most recent order. I wanted to clarify that orders over £70 qualify for free standard delivery, as advised online -
UK Standard Delivery - up to 3-5 working days
This service costs £3.99 and takes up to 3-5 working days.
Items are sent via Evri and are usually delivered Monday to Sunday.
Remote destinations may take longer.
FREE Standard UK Delivery on orders £70 & Over (excluding Imbox)
I can see that the item ordered was £39.99 plus the £3.99 postage which would have totalled £43.98, however as you had used the blue light discount, 10% had been deducted which had bought the item down to £36.00 and therefore including the postage, the order value was £39.99.
My sincerest apologies once again for any misunderstanding.
Kind regards,
Leanne
Pavers