Geoff M

Trustpilot is clearly highly regarded and is very useful in letting people know who are good and who are bad.
In terms of bad, it has often been the case that the failing company takes proper or any action after they see a review on Trustpilot.
Well done and keep going, please.

Driver delivered to the wrong address - House numbers are clearly visible..
CCTV shows no attempt at delivering to the correct address.
No card left at the correct address.
Yodel provided the drivers mobile number - but that went straight to Voicemail - driver has not responded to my voicemail.
Raised a ticket with Yodel who said that they would get back after talking to the driver... It looks like they too have gone to the wrong address...
I would ask that anybody sending a parcel to me to please not use Yodel!!
The whole organisation did nothing right!!!
As per the comment below, I did what they asked and nearly a month later I have heard absolutely nothing from anybody!!

Parcel was damaged and looked like it had been kicked around like a rugby ball...

We have been using ProCook products for more than 2 years now and know that the quality is excellent.
We recently went to the store in Ashford Kent and the service was excellent. Not only did we get what we want, but the item that was out of stock was shipped that day!
Thoroughly recommended!

I ONLY go here because it is a 5 minute walk....
After I finished my small shop, went to checkout - long queues at the self-checkout. Oh well lets try the not so Smart Shop...
Oh dear, there are NO readers - both sides are totally empty... A quick look at the smart checkout area shows that all tills have full racks of used readers waiting to put back for customers to use!
VERY POOR management!

Yes, for the second day running Lloyds Pharmacy at Folkestone Park Farm Sainsburys is closed.
There is no indication as to when it will open again and there are bags of prescriptions waiting to be collected.
Fortunately I have a few days yet - unlike a fellow who was standing there in disbelief as he did not know what to do and he needed his prescription now!.
As I have said elsewhere before, this is the worst pharmacy that I have ever encountered in the UK!

I thought that I would use Smart Shop as I only needed a few things and it would be quicker!
Errmmm yes...
Firstly, when I scanned the code at the checkout, the scanner went blank and I was stuck!
Secondly, there was just one person dealing with the issues at both the smart shop and the self checkout.
So, I waited some time - during which everybody at the Smart Shop also needed assistance.
When the lady finally arrived, she scanned my Nectar Card and then handed me another scanner to checkout.
Thirdly, having finally scanned the QR code, my scanner immediately informed me that I had been selected for an audit to check that the items in my shopping bag matched what I had scanned.
Guess what, yet another long wait while the single lady ran around like a flea in a fit!

I reckon I would have exited the store 10 minutes earlier if I had not used Smart Shop.

I will NEVER use Smart Shop again - in fact I will probably go to a Supermarket where there are more staff and where their Smart Shop works!

We've received your parcel from CAR DOOR MIRROR UK. Delivery is due:

Friday, 4 November 2022*

This is probably the 10th time that I have received such an email from Royal Mail this year, and the 9th time that this is a LIE.
Why do people use Royal Mail - their service is rubbish!

Today, another email...

Your parcel from CAR DOOR MIRROR UK is due to be delivered:

Today, Saturday, 5 November 2022*

I won't hold my breath....

Well, it did arrive, BUT it had fragile written on it (it was a glass car mirror), but before I could get to the front door, it was forced through the letter box and went crashing to the floor.
Fortunately it was OK as it was wrapped well, but I don't think that it should have been pushed through the letter box when it had fragile written on it...

I have always been impressed with my experiences with Scan Computers, and my latest order was no exception.
Good pricing, good communication and speedy delivery by DPD.

Probably the most consistent and reliable deliveries in the UK for some while now.

I have used many companies in the past to supply service parts for my cars.
I cannot fault Autodoc - Excellent products, excellent pricing and excellent delivery.
What is not to like?

We have banked with Lloyd's for more than 40 years, but this may be about to end.
Firstly, it appears that Lloyd's Bank has a savers account that you can only see when you have a Lloyd's Club account. Why they do not show this account and say that you must be a club account holder, I don't know.
I want this account and am happy to switch to a Club Lloyd's Account, but before that can happen I need 2 savings accounts closed.
Apparently nobody from the personal banking team can close these accounts because they have a business bank flag.
Even the business banking section cannot close them.
Since this started I have attempted to speak to somebody at Lloyd's 11 times, but the call is aways terminated because there is nobody free.
I have managed to get through to the complaints team 4 times, have repeated the story, and they have said that they can help.. But, whilst waiting, the calls have eventually terminated.
At no time have any of these 4 people called me back!
Then there is the messaging system. I have had to repeat my story 4 times over a period of 22 hours.
Sometimes the bot tries to sort things out, but when it cannot, the message is transferred to a person.
My messages have been passed to more than 5 people, none of whom seems to know what had previously been messaged - there is NO continuity!
... And they too cannot delete these accounts - both of which have NIL balance.
I have been patient and tolerant and one lady in particular was very helpful and very apologetic when she too drew a blank!

Lloyd's Bank has disfunctional systems and clearly most customer service staff do not give a dam when the call is cut off...

Maybe time to find a different Bank...

DPD is one of the best delivery services from whom I receive parcels.

I have never in my long life ever visited such a dysphunctional pharmacy as the one at Sainsbury's Park Farm Folkestone.
Normally when you go to a pharmacy to collect a prescription you wait no more than a minute or two and you usually then get your prescription.
There appears to be no system for storing made up subscriptions nor finding the one that they need.
In most cases the staff clearly have to rummage around needlessly.
When collecting a prescription, firstly there is nearly always a queue and you will wait more than 10 minutes
Secondly, when you are served, it will take many minutes for the staff either to return with your prescription or, more likely, you will be told that the prescription has not been dispensed yet.
The number of people I have witnessed bring told this despite their prescription having been passed to the pharmacy over a week ago..
I have had this happen to me today, but it was the worst ever!
My prescription was approved by my surgery on the 20th September but today, the 1st October, I was told that it had not been dispensed yet and that it would take at least an hour..
Unfortunately I needed it immediately because I am having to go away unexpectedly due to a family accident...
I don't have enough medication!!!!
I looked on the website for a complaints form, but there was none!
So, unfortunately I decided to call.. I have been waiting on the phone for 70 minutes now listening to a message that says the I should fill out the customer support form online.. But there is none!!!??
It is a mess!!
I need to find another chemist - unfortunately, though, there is none within walking distance!
Thank you for the reply...
However, I had a flu jab booked for the 18th October.
I received the reminder and attended...
BUT they had no vaccine.
A member of staff said that I should have received a call, BUT I didn't.

I needed a Mira shower spare that was NOT even listed on the Mira official website. I had successfully used National Shower Spares before, so tried them again.
Yes, they had the part, and better still it was the cheapest price on the net that I could find.

... an update to my review below
I was telephoned by VirginMedia on Saturday 1st July - 2 weeks ago. We had a good conversation and VirginMedia said that they would talk to their management and get back.
As you guessed, NOTHING!!

I have been a Virgin Media customer of their phone, broadband and TV services since they took over from NTL - must be 20 plus years ago..
I recently called them again as I had just come out of contract and was paying full price for my services - £100 per month.
They offered me a reduction that was a joke considering the offers to new customers and my having been a loyal customer from the beginning.
I seriously considered all of my services with them and decided to transfer my landline phone number to VOIP, to cease all of my TV services and to reduce my broadband to 100 Mbps.
Unfortunately there are no viable alternative broadband services in my area yet, so when they offered 100mbs for £32, apparently reduced from £40+ per month, I reluctantly agreed.
Virgin Media are now offering that very same service to new customers for £27 per month on an identical 18 month contract..
I do not think that this is right nor acceptable.
I will thus be leaving Virgin Media as soon as I can, simply out of principle.
I have read the reply from Virgin Media below and can advise that I was speaking to the retentions team when they offered me this GREAT deal instead of the cheaper deal for NEW CUSTOMERS ONLY!
Customer loyalty counts for nothing these days.

Oh dear, I wish that I had read this before placing an online order....
3 days after placing an online order in their sale, I received this email...

Thank you for your recent order 3319xxxx with Timberland. We are very sorry to inform you that your order has been cancelled. We apologise for any inconvenience this may have caused and will issue a refund within the next few days. Please don't hesitate to contact us should you have any questions, and we will be happy to assist.

Presumably they have run out of stock - they could have said this!
I looked on their website and all of the shoes that I had considered in the sale were now out of stock!
Does Timberland have a stock control system - if they do it isn't working, is it?

I still need the shoes, but there is no alternative offered or even a discount on a future purchase.

As this was my first attempted purchase, I suspect that it will be my last!

As you can read from reply from Lookers below, they asked me to email them if I was unhappy.
I emailed them immediately and received a reply saying that they would get back to me within 14 days.
THEY DID NOT!!!
So I wrote to them again...
STILL NOTHING..
Clearly they just don't care and cannot be bothered-plenty more customers with £70k to spend!

Original post
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The vehicle was taken to the dealer for a FOC map update as authorized by the after-sales manager and Audi UK CS.
Despite an email from me to Lookers prior to my visit to verify and confirm the FOC status, I was asked to provide to Lookers a copy of the email sent to me by Lookers when I arrived.
Lastly, and despite my having exchanged map version numbers with the after-sales manager, the map update applied to my car was in fact a downgrade.
So, my car was returned to me with maps that were older than when it went to the dealership.