I have never in my long life ever visited such a dysphunctional pharmacy as the one at Sainsbury's Park Farm Folkestone.
Normally when you go to a pharmacy to collect a prescription you wait no more than a minute or two and you usually then get your prescription.
There appears to be no system for storing made up subscriptions nor finding the one that they need.
In most cases the staff clearly have to rummage around needlessly.
When collecting a prescription, firstly there is nearly always a queue and you will wait more than 10 minutes
Secondly, when you are served, it will take many minutes for the staff either to return with your prescription or, more likely, you will be told that the prescription has not been dispensed yet.
The number of people I have witnessed bring told this despite their prescription having been passed to the pharmacy over a week ago..
I have had this happen to me today, but it was the worst ever!
My prescription was approved by my surgery on the 20th September but today, the 1st October, I was told that it had not been dispensed yet and that it would take at least an hour..
Unfortunately I needed it immediately because I am having to go away unexpectedly due to a family accident...
I don't have enough medication!!!!
I looked on the website for a complaints form, but there was none!
So, unfortunately I decided to call.. I have been waiting on the phone for 70 minutes now listening to a message that says the I should fill out the customer support form online.. But there is none!!!??
It is a mess!!
I need to find another chemist - unfortunately, though, there is none within walking distance!
Thank you for the reply...
However, I had a flu jab booked for the 18th October.
I received the reminder and attended...
BUT they had no vaccine.
A member of staff said that I should have received a call, BUT I didn't.