Geoff M

I ordered a Motherboard and processor bundle - carefully reading all of the details before placing the order.
It has taken me several days to assemble this system making sure that everything was done properly, so....
I was surprised when the machine appeared to power up OK, but there was no output to the monitor.
After performing a BIOS update and reading many websites, I finally came up with the answer.
What AWD-IT did NOT tell me, is that the processor that they supplied as part of the bundle has a problem and, as a consequence, Intel has disabled the onboard graphics.
I tried twice to call AWD-IT, but yet again this was pointless as they did not answer.
I have again viewed the documentation and description for other packages that AWD-IT supply built around an I9-14900K or I9-14900KF, and can find no reference that the onboard graphics does not work.
So, BEWARE, if you buy an I9-14900 models F or KF, there is NO onboard graphics.
If the model of your I9-14900 is K, HX, T or KS then there is onboard graphics.
I THINK that the lack of onboard graphics should have been made clear in the AWD-IT description for this bundle!

New Title reflects the position as of 3rd February 2025.
Having updated my review to show still no contact and having stated that I am disputing the transaction - I have just received a shipment notification.


I have spoken to my bank and am disputing the transaction.

OK, so at the same time that I posted this on TrustPilot I raised a ticket and asked.....

Could you please advise when Order # 1nnnnnnn will ship?
Many thanks
To which I got an auto reply of..
We’ve received your request, and one of our team members will get back to you shortly. If you need to reference your ticket, please quote when it will arrive 277849 in your correspondence.

However, I have received NO UPDATE from AWD. The order was placed on Monday, it is now Monday a week later and we have NO IDEA when it will be despatched.
I do not consider this to be acceptable!
My emails have all gone unanswered - strange, though, that they found time to reply to this review and, with a reply that was clearly untrue, as the quoted 1-2 working days till shipping has now well and truly expired - as you can see for yourself.......
I have been in this business myself and know that customers understand if they get an honest answer to a question - in this case ANY ANSWER!!!

Original Post
==========
I ordered a motherboard and cpu bundle. The bundle did not include ram, so that was ordered as well as an M2 ssd.
All items were / are in stock, so paid for Royal Mail Tracked 24.
Although no email update has been received, the order has remained "Processed" for more than 24 hours.
Raised a ticked asking for clarification of the despatch date..
The bank transaction has completed, but no update has been received and there is No indication of time frame.

As somebody that is familiar with the workings of the VW range of cars I was tempted to to try and patch my Audi so that I can install the latest maps.
After spending a lot of time investigating, I decided to talk to MAK to decide whether to use their service.
I am VERY glad that I did. MAK clearly have lot of experience and, in my case, provided a very slick and polished service. They knew what they were doing and they succeeded in walking me through the update of my car.
Thank you very much - thoroughly recommended.👍

I have placed a number of orders with BuyaBattery and the service has always been faultless.
The prices are very good, too...

Always incredible service from Richer Sounds, but when they price match, it just takes it to another level.
WOW,
and, thank you VERY much!

If you are an elderly person living on your own relying on the internet but not having a smartphone, it is impossible to notify TalkTalk that you have no broadband service!
Even if you enlist the help of a friend, in this case me, to assist you, you could start the chat with them under the pretext that you have no broadband but you will be transferred from person to person and despite having given them all of the information that they might need including your account number, email address, mobile phone number, landline telephone number ( provided by TalkTalk of course ), full name, full address etc they will take no action!!
Apparently they need to call you back.
Perhaps someone could explain what more TalkTalk needs in order to determine that there is a fault.
In the mean time the person is left with nothing.
After several frustrating days TalkTalk finally texted and said that they would provide a new router at a cost of £60 plus £10 p&p.
Given that TalkTalk have never supplied a router, that the router supplied by the postoffice is more than 4 years old and is faulty, it is surely unreasonable to expect to have to pay £70 for a replacement.

Interesting reply from TalkTalk - clearly unaware of the facts, as follows:-
The statement that there was no fault with the router is not based on fact - at no time did TalkTalk test the router or the line up to this point.
Clearly I hit a sore point as they did ship a router to the customer for free, but it was a cheap, low spec recycled Post Office / Shell router NOT a new TalkTalk router.
During the many and lengthy phone calls with their call centre in South Africa and the time wasted having to repeat myself, we could prove that the newly shipped router did in fact work (the old one did not work!), but it was not acceptable as the wireless coverage was very poor and the router selected channel 13 for the wifi - which was not compatible with the laptop that the customer used.
We also spent more than 30 minutes discussing the quality of the service - the TalkTalk router offering a max of 4mbps, where as this area of Folkestone should be getting 20+ mbps. During this lengthy conversation, the TalkTalk person made several totally untrue statements, but at one stage did let it slip that the guaranteed minimum speed for this service was 11mbps. FINALLY, he agreed that they would ship out the latest TalkTalk router free of charge!
FYI, IF you were a post office or Shell customer who was migrated to TalkTalk, be aware that although you will be paying full price, you will receive a much inferior service as the networks are different!
FYI, also. Many months ago, the TalkTalk customer asked for anytime calls to be removed - it was NOT! When discussed with one of the call centre staff, they admitted that the record showed that this had been requested, BUT NEVER ACTIONED!
So, unless this new TalkTalk router provides an acceptable service, we will switch to a new provider.
After more than 7 calls taking nearly 3 hours one has to question whether TalkTalk is a responsible and caring supplier.
There is an elderly lady here who would not have been able to get this far and will certainly never recommend TalkTalk or use them again!
...and it gets worse..
The TalkTalk router arrived, but it did not work. I know that this is because we are trying to use a TalkTalk router on a Post Office / Shell ISP configured line!
Also, the router connected at a mere 4mbps, not the 20mbps that should be expected.
Yet more time spent on the phone AGAIN, with no resolution as the operative did not understand the problem and there was no technician available!

Showerdoc seemed to be the only place where I could buy what I needed...
Good price and excellent service.

I created 2 listings one after the other in the Folkestone Town area.
The first, for a bicycle, which was approved within minutes, the second, for a spare alloy car wheel and tyre, which was still sitting waiting to be approved a day later.
I have asked the moderator what is wrong, but.......no response so far...
Do you know what, I will just take it to be recycled even though the wheel is in VGC.
So what is the point of freecycle, then?
This is a real waste!
Anyway, I posted it in the Dover area and within a short period of time a man from Folkestone came forward.

I have seen many cleaning programs in my many years in IT, but this one knocks spots off of all of the competition.....
It REALLY WORKS!

I was and am still interested in a carmount 4, so when I received an email about Black Friday deals I went on the website and had a look.
Great, I will order a Carmount 4.
BUT you cannot order just 1!
I immediately emailed them and have received no response, nevertheless, I received another promotional email today and I can still only order 2, 4, 6 or 10!
I have unsubscribed and will not now be making a purchase.

1) An attempt to deliver had clearly been attempted, but the slip through the letter box was indecipherable. Was the delivery behind the bin? What address have they been delivered to??
2) The app says that all parcels have been returned as they are damaged. There is no picture nor any geo location data.
3) I managed to get through to the sender (Adnams) who said that they had been advised of a partial delivery – they had a photo of a parcel being held by an unknown person. The geo location data identified the house as no. 1. Why is this not on the Yodel app or clearly written on the slip?
4) The data supplied by Adnams shows that Yodel claimed that the parcel had been Delivered – handed to customer. This is NOT true.
5) The information from Yodel and their app is misleading and factually inaccurate!
6) I was asked for feedback, but in attempting to be very specific I ran into the ridiculous limit of 300 characters!

I just had another email from SJP, with whom I have been a client for some 30 years now.
The email was suggesting that I should use their App.
Well, A LONG TIME AGO I looked at the app and refused to use it because it uses an entirely separate security regime to the one that is already in place with SJP - in order to use the app they even wanted to see my passport / driving license - REALLY, AFTER 30 YEARS!
Would it not be better to involve my SJP partner with whom I regularly meet and, who has also passed on my feedback.
At the time of looking at the app I wrote a detailed reply giving the reasons as to why I thought that it was a very bad idea and that I would, therefore, not be signing up.
I RECEIVED NO RESPONSE FROM SJP!
Oh, and by the way, neither did my SJP partner.
I have worked in IT security all of my working life and I would strongly urge people to avoid using the app as it requires the setup and maintenance of another security authentication regime. This is NEVER a good idea. Good working practice dictates there should only ever be 1 place where a user authenticates!
It is VERY WORRYING that SJP is ignoring this for their clients!
Strangely, they have implemented single sign on (SSO) for their partners.
This latest email suggests that the App is receiving good reviews from its users - this is not borne out by its score of just 1.7 on the Google Play Store and 2.8 on the Apple App store.

So, MAY I suggest that on first run of the app;
You ask for my SJP Client ID and, if you like, also ask me for my password and or PIN code.
When I have entered that, you;
Send an email with a link to my registered and verified email address
When I click on that link;
You send a text code to my registered and verified mobile phone number;
I then enter that code into the app and Voila.
You know exactly who I am.

Simple and Safe for all!

Following the SJP reply, I immediately furnished them with the details that they requested, after a week had passed I emailed my partner who forwarded this to his management - I suspect that may be the reason for this latest response.
The response below does not acknowledge the SSO issue and, I know, is actually not factually correct.

As you may have guessed, I have worked in IT all of my working life and have just encountered another example of the SJP IT poor design.
So, if you go to the website and the service is unavailable, you get a message to say that the service is unavailable. With most web sites that are designed properly, if you refresh the page when the unavailable message is being displayed, the system will check again and either display the message again or take you to the login. Also, the site might give you some idea as to when the service will be resumed.
But NOT SJP. No, you are now permanently left on a page that says that the site is unavailable and you either need to keep pressing the back button or you need to enter the URL again.
Very POOR design and not user friendly.
Do they REALLY know what they are doing?
It really is not that difficult - ask a proper web designer.

It is now the 5th November and I have received promising emails, but there has been no discussion nor any progress.
VERY UINIMPRESSED!

It gets better....
More than 6 months after posting this review, I received a message from Trustpilot stating that SJP had suggested that I was reviewing the wrong website..
They quoted an incorrect and a correct url, but, the url's are identical......

My problems started when, having ordered a a garden table and 8 chairs and a large umbrella, only 7 chairs arrived in the box and the umbrella was not shipped by the warehouse.
My emails were ignored for more than a week and it is clear that Sweeek has system and warehouse issues. Their systems clearly do not provide clear instructions to the warehouse when products are purchased and paid for and, when they are subsequently not shipped there is clearly no system to show an incomplete shipment and the warehouse appears to be a rule unto itself.
When the umbrella did not ship, the sales staff had to create another dummy order in order to finally get the umbrella shipped.
As for the missing chair, this was clearly a problem at manufacturing so, unless Sweeek weighed the sealed box with the 8 chairs they would not have known about the shortfall.
Getting the additional chair shipped was apparently delayed because the original agent looking at the case left the company. I think that I can understand why, but it again reflects on poor systems and poor communication with the warehouse if their systems rely on individuals having to remember and follow through on each and every order / problem.
Thank you to Mandy who finally picked up the problem, arranging the shipment of the chair and being very communicative.
In the circumstances, given the stress and the number of emails required to get to a resolution, I think that 3 / 5 is actually VERY generous.
There would have to be a very convincing and compelling reason to use Sweeek again.

Very helpful and friendly staff

My wife and I have banked with Lloyd's since 1974..
BUT
I was out without my credit card with me when I unexpectedly needed to spend some money. But, that was OK as I had my phone with Google Wallet.
Yet again, I was unable to get my Credit Card to work with Google Wallet - yet again with NO notifications.
Thank goodness my Revolut card worked via Google Wallet...
So, maybe it is time to change to a modern progressive bank where I will also get a better deal!!!

I was recommended to buy an Eufy doorbell, which I did..
I was impressed with the doorbell and have gradually been putting a system together to replace my old wired alarm.
BUT, I then discovered that Eufy had withdrawn the alarm sounder - apparently with no plans to replace it.
Now, there is a new sounder available - which I have purchased and it is OK...

Today, I want to purchase the keypad to complete the system - in fact I would really like 2 keypads.
BUT, Eufy have decided to withdraw the Keypad from the market as an individual item - it will only be available with the 5 piece kit.
I do not need the 5 piece kit as I already have what I want.
This is another bad decision by Eufy (Anker), and I will now consider removal of all Eufy products from my house and i will look for an alternative from a reputable and reliable vendor that understands the needs of the customer - this is clearly NOT EUFY / Anker!

I am guessing that my 1 star review, which I know Vista read, had some affect, because a few hours afterwards I was contacted by text and multiple phone calls from a very helpful and bubbly lady and all of the problems had been wiped away.
So, I am now booked in over 2 days, but I am not sure that there was an apology - judge for yourself if you think that this is right..
Here is the original review...
OK, so at 67 years of age and with the number of cancer scares where people are dying because of undiagnosed problems, I want a number of scans and tests to be done so that I can check my situation.
I looked on TrustPilot and found Vista Health had very good reviews - but I have yet to experience this good service!

The first problem that I encountered was when I filled in the web form, as requested, but I was unable to request what I wanted as the web page would not allow me to input all of the options.
When I next spoke to a person, it took a while for me to explain that I wanted more scans than I was allowed to input.
The second problem occurred when I was then told that I would have to speak to one of their GP's, at a cost. The reason for this was unclear.
During the GP consultation, I was advised that there are two levels of prostate scan but neither the description or the cost is detailed on the website.
After the GP consultation I received a text to say that I could now proceed and book the scans.
So I called Vista and was then told that the scans could not be booked as I now needed a blood test!!
Why was this not mentioned during the consultation, which I had paid for, or in the follow up text which had stated that I was now able to book the tests?
I arranged the blood test as quickly as I could, but I was called every day by Vista - to whom I explained that blood tests cannot be arranged immediately and that also there would then be a delay before the results would be available - surely Vista know this, don't they??
When the result of the blood test was available on the NHS app, I rang Vista again to be told that I should reply to the email with the result - but there was no email.
I told Vista that I had got the result of the blood test on my phone via the NHS app and asked if a screen shot be ok.
The answer from Vista was yes. So they sent me the email and I immediately replied with the screenshot as agreed.
When I had not heard anything back, I rang Vista (again), and after a while was told that my blood test result was not accepted by the GP as it did not have my name on the screen shot - when were Vista going to tell me and surely Vista should know this as this is their business???
So, I was asked to send another screenshot with my name on it from the NHS APP.
This I immediately did.
But it now appears that Vista have not processed it and, apparently, it is also not clear that this will actually be acceptable according to the person that I spoke to this time.
I explained to the person on the phone that surely if the blood test is OK, which it is, then when I go for the scans and tests, I can just show them on the app to prove that it is my result.
Who knows what will happen and when, but this is dragging on and on and there seems to be no joined up thinking and, for me, each person that I talk to says something different and each time a hurdle is overcome, another is thrown at me!
VERY DISAPPOINTED so far.

Another excellent experience purchasing a TV for an elderly lady..
Excellent service, good price and delivery bang on the nail!

Think VERY carefully before parting with your cash for these VERY EXPENSIVE products.
Do some googling to read about the network and APP issues, because they are REAL and will really make you wonder why you spent your money on a product that lets you down.
In my case, a recent APP update (to V80) has completely removed my ability to play my own music from my own music server.
Whats more, Sonos released this version of the APP knowing that this was the case and without prior warning!
Additionally, where I had no issues with connectivity, the APP now frequently loses sight of the Sonos Move 2 and I frequently get the famous Sonos message
something went wrong
Be warned, you will experience problems!
I believe that this (expensive) speaker may no longer be
"As Described"
So, perhaps Sonos can refund my money and I will buy a speaker from a vendor that cares about its customers and does not release buggy software "downgrades" without letting you know the consequences of your updating.
Do not try and telephone Sonos, as you will wait more than 30 minutes - that is if the call does not drop in the mean time.
Oh, and if you follow the links to email Sonos Support, you will get a response...
Thanks for taking the time to reach out to us, we're here to help. This email address is no longer monitored.
So, why do they advertise this email address??
Apparently, also, CHAT is available 24/7 - EXCEPT that NO REPRESENTATIVES ARE AVAILABLE!
Come back Libratone, all is forgiven!