DavidF

One of the best prices online, product exactly as expected and decent delivery timeframe

Second time I’ve used DriveTheDeal and both occasions have been excellent. This time I saved close to £10k! Helpful, clear communication and no hidden surprises or sneaky upsells. Although the dealer was the other side of the country their communication was good, dealings were straightforward and delivery as scheduled.

Was interested in new Audi A5 Avant so went on spec to Bristol Audi. They said they had one but salesman with it was on day off. They showed me the S5 Saloon but it’s very different. I went again a few days later - no car, and apparently no A5 Avant available in the group - long salesman speech about how difficult it is to get hold of them - ‘but try again next week’. Tried again following week, no car, no idea when they might have one. I gave up and have bought one through another dealer. At no time on my 3 visits did anyone at Bristol Audi suggest taking my number or explore my interest in the particular car. Maybe I have high expectations but I’m amazed at the sales professionalism for a £45k product. Clearly their cars just fly off the shelf!

I guess there’s 2 parts to the experience, the process of getting your car listed, and then the offers received. All of my dealings with Motorway were great and the app is easy to use to list your car. It gave an indicative of £14,008 but the auction generated a best offer of c£13,100 - disappointing. But better than the £13k offered online by wbac (before a visit and inevitable reduction). I put it on Autotrader and took a week or so before getting £14,250 - so worth the extra hassle for me. But Motorway brings certainty and cash more quickly, with no obligation, so I’d recommend trying it.

Highly recommend Elvis from ChipsAway south west. Provided a competitive price, collected the car for the day and bumper scrape and door scratch/dent look great. Polite and professional throughout 👍

Applied online for 2yr ISA. Whole process to set up, speed of confirmations were very good. Online access is all easy to use.

Bought a navy blue Aztecs t shirt, was really happy and bought the Holland 14 one. Both good quality, print appears fine after a few washes. Took around 10 days to arrive. Would buy from them again

Good price, prompt delivery.

Moved from Plusnet because they’re winding their service down and I needed to stay on EE. This is great value for an EE + roaming deal. I ported my number and that all went perfectly. It’s not a classic DD payment arrangement and I found their auto payment a bit confusing, but think it’s sorted.
Edit: 15 months later I’ve upgraded this to 5*. Now have 3 family phones on 1p, all have ported easily and monthly payments have always gone through without a problem 👍

Good price, smooth delivery experience

Ordered 12 Penstemon large plugs. Extra 2 week delay before despatch. All seemed in reasonable condition but after repotting immediately, four of the plants have died.

Easy to order, delivery as expected. All good 👍

Easy to book, straightforward instructions, and much cheaper than buying on the day

Easy to buy on website, good price and prompt(ish) delivery. They use Evri 🫤

Our water bills made us think we might have a water leak. Contacted Water Matters and their reception and leak detection service throughout has been fantastic (Sarah and John). Would definitely recommend.

Had my gutters cleared and cleaned. Brad was excellent throughout - photographed and showed me the gutters before and after, and cleaned any other woodwork or windows nearby. Polite and friendly, just got on with it - everything you want. Also liked their straightforward and easy pricing system on the website. Would recommend.

Same day delivery. Local florist rang to check someone would be in because they knew the address and there was no shade to leave them in, and that the flowers would fry in the heart. Flowers looked as described.

Bought a new Yeti 3.5 years ago. 18 months in, the Info/Nav/Radio system stopped working completely. Two visits later they agree it's failed and will replace under warranty. 34 months in, the replacement unit stops working. I tell Heritage Skoda Bristol this, and they agree that, to save extra journeys (during Covid), it will be looked at when we come in for 3 year service and MOT. Unit continues to intermittently cut out/come on. At the service/MOT (1 week before end of warranty) they say they couldn't detect a fault, but for me to monitor it. One week later the problem is back, the system 90% dead. I take it back (again!), they detect the fault - hooray - but now say it's out of warranty (they say, 'it wasn't detected in the warranty period'! I'm apoplectic. To cut a long story short, I have to liaise between Skoda head office and Heritage Skoda Bristol, negotiating how much I have to pay for this repair. Starting with them saying I would need to contribute paying c£750 of the repair (half), I battle away, and over 3-4 iterations over a couple of stressful months, they eventually agree to me paying something like £80 contribution. I'm still unhappy about this because it happened in warranty, but because I'm completely worn down (probably their intention), and I have a completely defunct radio/nav/parking beepers, I agree. So Skoda have left me furious, a massive detractor, zero goodwill...for £80 in their coffers. I don't know whether to laugh or cry. And to re-iterate, this faulty system had already been replaced once at 18 months, and clearly recorded with them 3 months before the warranty expired. They displayed the worst squirming avoidance of responsibility and use of a technicality to avoid doing the right thing.

Follow up...it takes them a couple of months to order the part (all the while no radio etc) - I have to keep ringing to chase. It eventually gets fitted. I get home to find that the parking beeper part of the system doesn't work and none of the radio logos have downloaded (as they were with original system). 'Oh dear pop it back to us' - 1 hour round trip each time. I take it back again, they fix the parking display and tell me that the logos aren't meant to download - laughable.

Skoda UK and Heritage Skoda Bristol both come out of this really badly. They think they're doing you a favour by fixing each of the faults, rather than considering all of the hassle of having to contact them and go to the garage each time. I've loved my two Yetis but I shall sell the Yeti as soon as possible and avoid Skoda in future.

I notice that Heritage Skoda Bristol have chosen not to take ownership of their Trustpilot site!

Bought a new Yeti 3.5 years ago. 18 months in, the Info/Nav/Radio system stopped working completely. Two visits later they agree it's failed and will replace under warranty. 34 months in, the replacement unit stops working. I tell Heritage Skoda Bristol this, and they agree that, to save extra journeys (during Covid), it will be looked at when we come in for 3 year service and MOT. Unit continues to intermittently cut out/come on. At the service/MOT (1 week before end of warranty) they say they couldn't detect a fault. One week later the problem is back, the system 90% off. I take it back (again!), they detect the fault - hooray - but now say it's out of warranty (they say, 'it wasn't detected in the warranty period'! I'm apoplectic. To cut a long story short, I have to liaise between Skoda head office and Heritage Skoda Bristol, negotiating how much I have to pay for this repair. Starting with them saying I would need to contribute paying c£750 of the repair (half), I battle away, and over 3-4 iterations over a stressful month, they eventually agree to me paying something like £80 contribution. Because I'm completely worn down (probably the intention), and I have a completely defunct radio/nav/parking beepers, I agree. So Skoda have left me furious, a massive detractor, zero goodwill...for £80 in their coffers. I don't know whether to laugh or cry. And to be re-iterate, this faultly system had already been replaced once at 18 months, and clearly recorded with them 3 months before the warranty expired. They displayed the worst squirming avoidance of responsibility and use of a technicality to avoid doing the right thing.

Follow up...it takes them a couple of months to order the part (all the while no radio etc) - I have to keep ringing to chase. It eventually gets fitted. I get home to find that the parking beeper part of the system doesn't work and none of the radio logos have downloaded (as they were with original system). I take it back again, they fix the parking display and tell me that the logos aren't meant to download - laughable.

Skoda UK and Heritage Skoda Bristol both come out of this really badly. They think they're doing you a favour by fixing each of the faults, rather than considering all of the hassle of having to contact them and go to the garage each time. I've loved my two Yetis but I shall sell the Yeti as soon as possible and avoid Skoda in future.

I needed some new glasses, some new contact lenses, and because it had been a few years since my examination, I knew I needed an eye test. I booked online and noted that you can only select one option. I therefore selected new lenses, because that's most urgent - but I need glasses and eye test as well. I assumed they'd cover whatever was needed on the one visit. This did concern me, but I was reassured because they provide a 'further info' box on the website. I dutifully completed this explaining I needed eye test + glasses + new lenses. The website told me how someone may call me beforehand, and I was reassured this would deal with it. I also noted that they DID NOT mention the need for me to have my contact lenses in or with me. Odd, because every other optician has asked for this, but I was confident that they'd have mentioned it if required. Or indeed it would get mentioned when they gave me this call beforehand. I never got a call.

I've just visited Specsavers Clifton to be told that eye tests and contact lens checks are completely separate. They can't do the eye test now because they're fully booked. They can't do the contact lens check because I haven't got my lenses with me. I need to rebook the whole lot. A complete wasted journey. A waste of parking fees. Complete rubbish. The girl I spoke to was very apologetic, and in fairness it's the booking system that hasn't been thought through

EDIT: I stand by all the frustrations above, but only fair to say that the staff and service on the subsequent visits were all great.