Good process, disappointing auction offer
I guess there’s 2 parts to the experience, the process of getting your car listed, and then the offers received. All of my dealings with Motorway were great and the app is easy to use to list your car. It gave an indicative of £14,008 but the auction generated a best offer of c£13,100 - disappointing. But better than the £13k offered online by wbac (before a visit and inevitable reduction). I put it on Autotrader and took a week or so before getting £14,250 - so worth the extra hassle for me. But Motorway brings certainty and cash more quickly, with no obligation, so I’d recommend trying it.
Reply from Motorway
Hi David,
We’re sorry you were disappointed in the performance of your car during the daily sale. Although in most Motorway sales, offers come out on or above the estimate – in some cases, a vehicle may underperform due to limited interest.
Unfortunately, your vehicle generated limited interest from our network of buyers during the sale and only received 4 bids, which was/were below your agreed reserve price.
Motorway allows you to market your car to dealerships across the UK. The valuations we offer are based on the trade price for your vehicle, rather than the retail value displayed on UK forecourts.
Inevitably, dealerships are unable to offer you the price they will subsequently market the vehicle for, and retail prices will also include warranties, servicing packages, and enhanced purchase security, which private sellers are unable to provide. For this reason, prices will almost always be substantially higher when purchasing from an established dealership.
We're sorry your experience with Motorway was not more in line with our usual high standards of customer satisfaction, but we’re pleased to hear you have now sold the vehicle via another means, and we wish you all the best going forward.
Warm regards,
Emily
Motorway Escalations Team