Bought a new Yeti 3.5 years ago. 18 months in, the Info/Nav/Radio system stopped working completely. Two visits later they agree it's failed and will replace under warranty. 34 months in, the replacement unit stops working. I tell Heritage Skoda Bristol this, and they agree that, to save extra journeys (during Covid), it will be looked at when we come in for 3 year service and MOT. Unit continues to intermittently cut out/come on. At the service/MOT (1 week before end of warranty) they say they couldn't detect a fault. One week later the problem is back, the system 90% off. I take it back (again!), they detect the fault - hooray - but now say it's out of warranty (they say, 'it wasn't detected in the warranty period'! I'm apoplectic. To cut a long story short, I have to liaise between Skoda head office and Heritage Skoda Bristol, negotiating how much I have to pay for this repair. Starting with them saying I would need to contribute paying c£750 of the repair (half), I battle away, and over 3-4 iterations over a stressful month, they eventually agree to me paying something like £80 contribution. Because I'm completely worn down (probably the intention), and I have a completely defunct radio/nav/parking beepers, I agree. So Skoda have left me furious, a massive detractor, zero goodwill...for £80 in their coffers. I don't know whether to laugh or cry. And to be re-iterate, this faultly system had already been replaced once at 18 months, and clearly recorded with them 3 months before the warranty expired. They displayed the worst squirming avoidance of responsibility and use of a technicality to avoid doing the right thing.

Follow up...it takes them a couple of months to order the part (all the while no radio etc) - I have to keep ringing to chase. It eventually gets fitted. I get home to find that the parking beeper part of the system doesn't work and none of the radio logos have downloaded (as they were with original system). I take it back again, they fix the parking display and tell me that the logos aren't meant to download - laughable.

Skoda UK and Heritage Skoda Bristol both come out of this really badly. They think they're doing you a favour by fixing each of the faults, rather than considering all of the hassle of having to contact them and go to the garage each time. I've loved my two Yetis but I shall sell the Yeti as soon as possible and avoid Skoda in future.