I needed some new glasses, some new contact lenses, and because it had been a few years since my examination, I knew I needed an eye test. I booked online and noted that you can only select one option. I therefore selected new lenses, because that's most urgent - but I need glasses and eye test as well. I assumed they'd cover whatever was needed on the one visit. This did concern me, but I was reassured because they provide a 'further info' box on the website. I dutifully completed this explaining I needed eye test + glasses + new lenses. The website told me how someone may call me beforehand, and I was reassured this would deal with it. I also noted that they DID NOT mention the need for me to have my contact lenses in or with me. Odd, because every other optician has asked for this, but I was confident that they'd have mentioned it if required. Or indeed it would get mentioned when they gave me this call beforehand. I never got a call.

I've just visited Specsavers Clifton to be told that eye tests and contact lens checks are completely separate. They can't do the eye test now because they're fully booked. They can't do the contact lens check because I haven't got my lenses with me. I need to rebook the whole lot. A complete wasted journey. A waste of parking fees. Complete rubbish. The girl I spoke to was very apologetic, and in fairness it's the booking system that hasn't been thought through

EDIT: I stand by all the frustrations above, but only fair to say that the staff and service on the subsequent visits were all great.