Mon Motors Reviews 1,304

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high level of service they receive, often highlighting the staff's attentiveness, knowledge, and friendly demeanor. Consumers appreciate the personalized attention and the way staff members go the extra mile to understand their needs and provide helpful solutions. People also value the ease and smoothness of the car buying process. Consumers frequently mention the professionalism and helpfulness of the staff, noting their expertise and ability to clearly explain all aspects of the purchase. Reviewers appreciate feeling no pressure during the sales process and value the time given to make informed decisions. The value for money is another aspect that customers consistently praise. Regarding the contact, opinions are diverse and there is no agreement between reviewers.

Based on these reviews

Rated 5 out of 5 stars

Excellent experience at this lovely showroom . Justin has been amazing in helping us navigate our first mobility car - he’s patient, understanding,knowledgeable and very efficient . Such an asset to t... See more

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Rated 5 out of 5 stars

Good customer service on two recent occasions. Test drive arranged during a busy weekend without issue. No pressure sales. This was followed up by Tom acting on my request for a specific make/model... See more

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Rated 5 out of 5 stars

We had to return our VW Tiguan because of a serious software defect. The team at Mon Motors Bristol looked after us very well during a stressful period. The service team lead by Steve, Ashley and Leah... See more

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Rated 5 out of 5 stars

I would like to highly commend and thank Clark Hankins for his tireless help in the purchase of a new Audi A3. After the order had been placed, it became apparent that delivery would be significantly... See more

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Rated 4 out of 5 stars

We came back to Mon Motors to check our options after 3 good years with a Volkswagen Passat. We had no idea how these financial agreements worked or our options but David and Olivia helped us navigate... See more

Rated 5 out of 5 stars

Visited the Weston super Mare branch of Skoda and had the guidance of Philip to help with a PCP purchase. Philip gave us time to decide, was clear on his answers and it felt like an easy transaction.... See more

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Rated 5 out of 5 stars

My experience at volvo cardiff was fantastic. The staff are amazing and very helpfull. The showroom is very clean and modern. Placed my order for my new v60 and cant wait to take ownership. Well done... See more

Rated 3 out of 5 stars

AJ was so helpful 😊 showroom is lovely! Another sales guy made me a lovely cup of tea. Very relaxed and professional. However Molly needs to learn a lot, maybe needs to drop the ego, spoke to me like... See more

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Rated 5 out of 5 stars

Was worried at first about coming back here as previously had a bad experience when this store was under heritage. It’s clear they’ve made major improvements to not only their team but also their stan... See more

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Rated 5 out of 5 stars

Rob was brilliant from start to finish, and made buying a new Audi a pleasure, despite my juggling a young baby and not being able to visit the showroom. Everything was done over the phone, and Rob sh... See more

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Rated 5 out of 5 stars

Mark, the salesman went out of his way to make us feel comfortable & answered all our questions. One small problem it was difficult to park our car in the large customer car park.

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Rated 5 out of 5 stars

We upgraded our car to a XC60 as we were going to tow. First things first Beth our sales executive was extremely attentive and knowledgable and provided us with first class service. The showroom is mo... See more

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Rated 5 out of 5 stars

Excellent customer service. Sales manager Paul was very informative about the car we chose. He was very friendly, approachable and nothing was too much trouble. He kept us updated with the expected de... See more

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Rated 5 out of 5 stars

Jon was very helpful and friendly, there was no pressure to buy the car and Jon was able to answer any queries or questions without hesitation! I am extremely happy with my new car!

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Rated 5 out of 5 stars

My visit to Mon Motors Cardiff was a pleasant experience. I was visiting to look for a used XC40 Volvo. I was greeted enthusiastically and shown several examples of the vehicle. I was able to take an... See more

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Rated 5 out of 5 stars

Friendly and helpful staff, quick turnaround on a good used car and they made sure we had all the options laid out without being pushy on the upselling

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Rated 5 out of 5 stars

Sales process was very good and easy to complete as I knew what vehicle I wanted. Was kept informed of what was happening at all stages of the sale. Would like to thank Adam Bryant for his professio... See more

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Rated 5 out of 5 stars

Cristina was very helpful and knowledgeable about the car. She pre arranged a test drive for me, which gave me ample time to experience the Enyaq. The car was great but unfortunately the colour turned... See more

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Rated 5 out of 5 stars

From the initial call to the visit Jordan was professional, warm and friendly and I left with no question unanswered. At this point I have put a deposit down on a car. I hope the journey with Seat co... See more

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Rated 5 out of 5 stars

We had a great experience at Newport Ford. Ieuan, the Sales Executive, replied to my request for a test drive very promptly and arranged everything. On the morning of the test drive, everything went s... See more

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Rated 5 out of 5 stars

I dealt with Sam Meredith at Mon Motors (Gloucester), he was great from start to finish! Sam couldn't have been more helpful and was so knowledgeable on all products and services, went out of his way... See more

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Rated 5 out of 5 stars

Really relaxed approach not pushy at all, happy to talk through all options. Test drive was great, allowed plenty of time and again not pushed into anything

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Rated 5 out of 5 stars

From the time I arrived and and started looking, found a car I wanted, bought it, then returned later that week to pick it up, I was well looked after by Paul, the sales consultant. The staff at the c... See more

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Rated 5 out of 5 stars

Visited Mon Motors Newport and test drove a used Puma, but took a look at a new Puma Gen-E. Judi W showed us what was available and was totally patient while we looked around and sat in the cars. A... See more

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Rated 5 out of 5 stars

We had an excellent experience with Sebastian Burvill at Mon Motors Skoda in Bristol. Right from our initial telephone conversation, Seb took the time to really understand our needs for our first f... See more

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Rated 5 out of 5 stars

Honestly, the sales personnel was superb. He did explain everything for me to understand the type vehicle am looking for. Thanks to him for making my visit a successful one

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Rated 5 out of 5 stars

From the moment you walk in you are looked after; pleasant greeting and a coffee whilst you wait for the appropriate person. Christian Lambert, as usual, has sorted us out professionally and with a pe... See more

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Rated 5 out of 5 stars

Can’t beat Mon Motors. Have had four vehicles from them now over 12 years. Always best for price, travel from London to get the best service that’s always 100% reliable and top tier. They take the tim... See more

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Rated 5 out of 5 stars

Connor Reid took us through the whole process of choosing our first EV. The information was presented clearly; he was patient and willing to explain in a friendly, but not pushy manner.

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Rated 5 out of 5 stars

George provided a great service from start to finish when ordering my new car. He even secured a vehicle with an earlier than anticipated delivery and upgraded alloys. I will always use the Bath branc... See more

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Rated 5 out of 5 stars

A nice and smooth car purchase process with Judi being the consummate sales professional. The handover was very thorough with Judi demonstrating the features of the car before letting me drive... See more

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Rated 5 out of 5 stars

The whole process of buying the car was straightforward from start to finish. This was aided by the professionalism and manner of our Salesman Chris Shepperd. We never felt under pressure to purch... See more

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Rated 5 out of 5 stars

Alessio the sales person. Very kind, helpful. Nice man to represents Mon motors. Very explanatory. Overall he was Amazing.

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Rated 5 out of 5 stars

Wow what a absolutely amazing experience we had with lan peters at Audi yesterday what a massive bonus he is to the company, thank you so much ps you deserve more then 5* haha Takiti and tyro

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Rated 5 out of 5 stars

Matt was knowledgeable, flexible and personable. He listened to us and made sure to explain how he could meet our needs and, where he couldn’t, to offer reasons and alternatives

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Rated 5 out of 5 stars

Very efficient and attentive. Slightly disappointed at not being elegible for any of the VW offers advertised, but the service at Mon Motors in Gloucester was very good indeed.

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Rated 5 out of 5 stars

Tom was helpful, courteous and patient. We were not rushed into making any decisions and the handover was done smoothly and professionally. Thank you.

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Rated 5 out of 5 stars

I booked in for a test drive at Mon Motors Bristol in one of their Volkswagen Taigo cars, it was very easy and straightforward to book and received confirmation in an instant. I was greeted by Logan R... See more

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Rated 5 out of 5 stars

Very patient, happy to answer all your questions and find out if not known, nothing was too much trouble

Rated 5 out of 5 stars

Oscar was excellent. Very helpful and professional. Nothing was too much trouble for him. The car was prepared very well. Highly recommended.

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Rated 5 out of 5 stars

Good purchasing experience. Joseph Forde the sales person was very knowledgeable and helpful. AJ the finance manager put in the effort to get us a good deal.

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Rated 5 out of 5 stars

Lovely. The sales personnel was very nice and down to earth. He did explain everything that I need to understand and I was very pleased for how he handled everything. Will recommend friends and famil... See more

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Rated 5 out of 5 stars

I would give Simon more than 5 stars. He was very professional, helpful, very kind and caring. He was not pushy and he was very easy to get in contact with. Thank you for your expertise and for helpin... See more

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Rated 5 out of 5 stars

Very helpful, not pushy experience whilst buying our new ex30 EV. Very pleased with p/x deal for my Q3 Sportback.

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Rated 5 out of 5 stars

I am very happy with the experience I had buying a used vehicle from Mon Motors. My sales contact, Judi, was particularly helpful and provided a very professional service.

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Rated 5 out of 5 stars

Can’t fault it. Everyone was so helpful throughout the process. Bethan was great taking me through it and made it so seamless!

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Rated 5 out of 5 stars

Great experience with Adam at Bristol Cupra, from a great test drive, to ordering a new Cupra Terramar.

Company replied

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Company details

  1. Car Dealer
  2. Audi Dealer
  3. Car Repair and Maintenance
  4. Skoda Dealer
  5. Used Car Dealer
  6. Volkswagen Dealer

Written by the company

Welcome to Mon Motors, the leading choice for New and Approved Used cars, as well as specialist aftersales services across South Wales and the South West of England. We proudly serve as official dealers for Audi, Volkswagen, Volkswagen Commercial Vehicles, Škoda, Volvo, Ford, Ford Commercial Vehicles, SEAT, and CUPRA.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

New car purchase at Newport Ford

A warm welcome as I arrived at the show room I arrived early for my test drive but they got to me withn ten minutes though I was half hour early the staff who took care of me Simon Meredith very polite and kept the conversation going which was good explained everything about t he car I'm buying all of its tech and then layer clearly talking me through the paper work for the sale a good experience and a guaranteed sale for Simon very helpful gent I'm.looking forward to picking up the new car in a few months thanks five stars all round

October 17, 2025
Unprompted review
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Rated 4 out of 5 stars

Buying a Car Made Easy!

We came back to Mon Motors to check our options after 3 good years with a Volkswagen Passat. We had no idea how these financial agreements worked or our options but David and Olivia helped us navigate the hurdles and HEY PRESTO our new Tiguan will be with us soon! They made it so easy. THANK YOU!

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Volvo cardiff

My experience at volvo cardiff was fantastic. The staff are amazing and very helpfull. The showroom is very clean and modern. Placed my order for my new v60 and cant wait to take ownership. Well done guys keep up the good work.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

I only give one star because I could…

I only give one star because I could not leave zero on this system

Poor customer service once you have paid for your new car. In my case nearly £100k.

BMW And Mercedes I had previously had far superior customer care

October 16, 2025
Unprompted review
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Reply from Mon Motors

Good afternoon Mike. We're sorry to see your 1-star review. We've privately requested some more information from you to have your experience looked into. If you could provide some details, we'll happily pass this on. We look forward to hearing from you. Take care.

Rated 5 out of 5 stars

Really relaxed approach not pushy at…

Really relaxed approach not pushy at all, happy to talk through all options. Test drive was great, allowed plenty of time and again not pushed into anything

October 15, 2025
Unprompted review
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Reply from Mon Motors

Thank you for your wonderful review and five-star rating, Megan. We’re delighted to hear that you appreciated our relaxed and no-pressure approach, as well as the time and attention given during your test drive. Your kind words mean a lot to us, and we’re thrilled you had a positive experience at Mon Motors Group. Best regards, Mon Motors Group.

Rated 5 out of 5 stars

Great customer experience

Jon was very helpful and friendly, there was no pressure to buy the car and Jon was able to answer any queries or questions without hesitation! I am extremely happy with my new car!

October 14, 2025
Unprompted review
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Reply from Mon Motors

Thank you for your kind review and five-star rating, Danielle. We're thrilled to hear that Jon provided helpful and friendly service, making your car-buying experience pressure-free and enjoyable. It's fantastic to know you're extremely happy with your new car! Best regards, Mon Motors Group.

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Rated 3 out of 5 stars

AJ was so helpful 😊

AJ was so helpful 😊 showroom is lovely! Another sales guy made me a lovely cup of tea. Very relaxed and professional. However Molly needs to learn a lot, maybe needs to drop the ego, spoke to me like I was an idiot. This ruined the experience!

October 11, 2025
Unprompted review
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Reply from Mon Motors

Good morning, thank you for taking the time to share your feedback with us. Its great to hear of your experience with AJ. We'll make sure your comments are passed on to our Management Team for review, to see how we can improve for next time. If we can do anything more for you, please don't hesitate to reach out or stop by. Take care.

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff, quick turnaround on a good used car and they made sure we had all the options laid out without being pushy on the upselling

October 15, 2025
Unprompted review
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Reply from Mon Motors

Thank you for your kind words and five-star review, Emma. We're delighted to hear you found our staff friendly and helpful, and that you appreciated the transparent and non-pushy approach. We hope you enjoy your car and look forward to welcoming you back to Mon Motors Group in the future.

Rated 5 out of 5 stars

Alessio the sales person

Alessio the sales person. Very kind, helpful. Nice man to represents Mon motors.
Very explanatory. Overall he was Amazing.

October 14, 2025
Unprompted review
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Reply from Mon Motors

Thank you for your glowing review, Jennifer. We’re delighted to hear about your positive experience at Mon Motors Group. Alessio will be thrilled to know his kindness and helpfulness made such a great impression. Best regards, Mon Motors Group.

Rated 5 out of 5 stars

Great service as always

Great service as always

October 12, 2025
Unprompted review
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Reply from Mon Motors

Thank you for the fantastic review and rating, Daniell! We're delighted to hear that you consistently receive great service from us. Your kind words mean a lot to the team at Mon Motors Group, and we look forward to serving you again in the future.

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Rated 5 out of 5 stars

Excellent experience at this lovely…

Excellent experience at this lovely showroom . Justin has been amazing in helping us navigate our first mobility car - he’s patient, understanding,knowledgeable and very efficient . Such an asset to this dealership a wonderful young man and such a pleasure to talk to . Thank you Justin and also Oliver for all your help and everyone else involved . Highly recommended.

October 13, 2025
Unprompted review
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Reply from Mon Motors

Hi Laura, thank you for your wonderful review and five-star rating! We are thrilled to hear that you had an excellent experience at Mon Motors Group. It's fantastic to know that Justin provided such exceptional support with your first mobility car, and we will be sure to pass along your kind words to both Justin and Oliver. Your recommendation means a lot to us, and we look forward to assisting you again in the future. Best regards, Mon Motors Group.

Rated 5 out of 5 stars

Amazing service :)

I booked in for a test drive at Mon Motors Bristol in one of their Volkswagen Taigo cars, it was very easy and straightforward to book and received confirmation in an instant. I was greeted by Logan Reekie who was very welcoming, friendly and considerate throughout. He showed me around the car and had excellent knowledge and expertise in the car itself and his role at Mon Motors. I went on a test drive with Logan and absolutely fell in love with the car so went ahead and purchased the car. Everything from ordering the car to receiving it was swift and smooth, Logan ensured to keep me updated via email and phone calls every step of the way. I ordered the car on Friday and it was ready to collect by Monday!! I was absolutely over the moon with the handover of the car. My VW Taigo was decorated with a bow and I received several congratulations from the team. It was a very special day :) Logan was extremely helpful throughout and sorted the V5 documentation and tax for the car, making the whole process stress free. I received a follow up call the following day to check everything was all good with the car, which was a nice touch. Overall, I couldn’t be happier with the service received and would definitely recommend Mon Motors VW to anyone and everyone. Thank you team and thank you Logan :)

October 13, 2025
Unprompted review
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Reply from Mon Motors

Dear Ellie,

Thank you so much for your glowing review and five-star rating! We are thrilled to hear about your fantastic experience at Mon Motors Group and that Logan provided such exceptional service throughout your car-buying journey. It’s wonderful to know how much you appreciated the smooth process, from booking your test drive to the special handover of your new Volkswagen Taigo. We will be sure to pass along your kind words to Logan and the team, as they will be delighted to hear how much of a positive impact they made.

We hope you enjoy every moment with your new car and look forward to welcoming you back in the future. Thank you for recommending us!

Best regards,
Mon Motors Group

Rated 5 out of 5 stars

Seamless

Can’t fault it. Everyone was so helpful throughout the process. Bethan was great taking me through it and made it so seamless!

October 13, 2025
Unprompted review
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Reply from Mon Motors

Thank you for your wonderful review and five-star rating, Gemma. We're delighted to hear that you had such a positive experience with us at Mon Motors Group. We'll be sure to pass on your kind words to Bethan, and we’re thrilled that she made the process seamless for you. Best regards, Mon Motors Group.

Rated 5 out of 5 stars

Buying our first EV from MonMotors

Mark, the salesman went out of his way to make us feel comfortable & answered all our questions.
One small problem it was difficult to park our car in the large customer car park.

September 29, 2025
Unprompted review
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Reply from Mon Motors

Thank you for your wonderful review and five-star rating, Carol. We're delighted to hear that Mark provided you with such excellent service and made you feel comfortable during your visit. We appreciate your feedback regarding the parking and will take it into consideration to improve our facilities. Best regards, Mon Motors Group.

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Rated 4 out of 5 stars

Alastair has been very helpful from my…

Alastair has been very helpful from my first inquiry through to picking up the car

October 9, 2025
Unprompted review
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Reply from Mon Motors

Thank you for your review and the 4-star rating, P Berryman. We're delighted to hear that Alastair provided helpful support throughout your car-buying journey. If there's anything we can do to make your experience even better, please let us know. Best regards, Mon Motors Group.

Rated 5 out of 5 stars

Great experience with Adam at Bristol…

Great experience with Adam at Bristol Cupra, from a great test drive, to ordering a new Cupra Terramar.

October 12, 2025
Unprompted review
Mon Motors logo

Reply from Mon Motors

Thank you for your fantastic review, Troy! We're delighted to hear you had a great experience with Adam at Mon Motors Group, from the test drive to ordering your new Cupra Terramar. We truly appreciate your kind words and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

From the initial call to the visit…

From the initial call to the visit Jordan was professional, warm and friendly and I left with no question unanswered.
At this point I have put a deposit down on a car. I hope the journey with Seat continues the way it has started. I’m very excited to pick up my new car in a week or so.

October 11, 2025
Unprompted review
Mon Motors logo

Reply from Mon Motors

Hi Jo, thank you for your wonderful review and the five-star rating! We're delighted to hear about your positive experience with Jordan and that all your questions were answered. We're thrilled to be part of your car-buying journey and look forward to seeing you again when you pick up your new car. Best regards, Mon Motors Group.

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