Review of DanCenter A/S


Rated 2 out of 5 stars

After being in contact with dancenter

After being in contact with dancenter - still no fair resolution was found although I got a cheaper room than the one I paid for (1000dkk more expensive)

Next, I can add the additional hassle of not being able to use the airconditioning as was dripping water continuously on the wall - I can send you the photos and videos.

Then the shower drain was clogged and I had to bathe with water all over the bathroom until it was fixed.

Then the grill for which we bought a lot of meat and veggies that was never fixed and the lady from the reception was profoundly annoyed that I contacted her and every day I called her to make sure we can use it and without any luck.

In my opinion, it would be fair to receive a refund of minimum 1600dkk for all these problems.

Sorry but this is not something I can get over easily as it was a bad experience and it is something I would seek legal advice as I have the full proof at hand including videos and photos and phone calls made to the reception.

August 15, 2024
Unprompted review

Reply from DanCenter A/S

Hi,

We apologize for the inconvenience you experienced during your stay. We understand that the issues with the room, air conditioning, shower drain, and grill must have been frustrating for you. We would like to investigate this matter further to ensure that it doesn't happen again. Could you please provide us with your booking number so that we can look into it? Thank you

~Noah