Have a temprakon bed that has some…
Have a temprakon bed that has some quality issues, top mattress foam literally felt apart, and the middle mattress is not stable meaning that I can feel some arches inside are uneven.
I contacted the online customer service without luck, being told the top mattress has only 2 year warranty, but when it was bought my understanding was that it is the whole bed that has 25 years. Now for the middle mattress the warranty is a joke, although I complained about it being broken, and that I do not sleep well anymore on it, no answer back was given..... Thanks Jysk - next time maybe you are a bit more transparent in the information provided especially for items that cost over 15000dkk
Reply from JYSK Danmark
Hej
Thank you for your review and for sharing your experience with us 🙏
We’re sorry to hear that you’ve had issues with your Temprakon bed and didn’t receive the support you had hoped for 😔
We’d like to clarify that the 25-year warranty covers springs, frame, and slat breakage – not the top mattress or comfort layers 🛏️🔧 The top mattress comes with a standard 2-year warranty, as stated in our warranty terms. We apologize if this wasn’t clearly communicated at the time of purchase, and we appreciate your feedback, which helps us improve transparency and communication 💬
We’re also sorry to hear that you didn’t receive a response regarding the middle mattress. That’s certainly not the level of service we aim to provide 📩
Thank you for taking the time to write – your feedback is important to us, and we’re continuously working to improve both our products and customer service.
Have a great day.
//Jasmin - JYSK Customer Service