Please stay away
Please stay away, unless you have too much time
I have an unpleasant situation where I have to include the European regulator as Troostwijk sold me a car that has more damages than in the description.
There was one damage that was only found after the auction ended via carvertical because the photos you placed on troostwijk are pixelated and glossy to induce the bidder into thinking that the car has no issues on the exterior of the car.
In a normal world where law applies, the seller is responsible 100% to flag these damages, dents and scratches in photos, which you did not do and you tried a sneaky approach to hide these so the bidders can be fooled.
The seller they collaborate with are a pain in the ass and liars whom try to fool you that they are right and harass you with their emails in which they do not even listen and are not able to provide proof that would back their saying but only condemn the buyer of being wrong.
I have my right of 14 days of return , according to the rules and regulations if the item received does not match the description and photos, which clearly it does not. In this case I would like to get a full refund and have the transportation costs refunded fully by Troostwijk!
Let's follow the law and understand the consumer rights for these situations before it escalates!
Reply from Troostwijk Auctions
Dear Andy,
Thank you for your review.
We are sorry to hear that you had such a disappointing experience with our auction platform.
We try to describe the lot as best we can, there are also always viewing days where you can view the lot and ask questions. You also have a duty of enquiry yourself.
If the plot has already been taken from the site after winning, there is often not much more we can do for you, the plot is then legally yours. We therefore always recommend coming to the viewing day.