Pricing up work with no ability to carry it out
This company gave me a price for carrying out the work on my car which I accepted. I was told that repairers would be contacting me shortly to carry out the work. I heard nothing.
When I rang them I was told they don't have a repairer in my area,yet told me there was on 15 miles away. I complained and was told they would come back to me. They never have. A waste of my time and very unprofessional.
Reply from The SMART Repair People
Hi Leslie,
Thank you for your feedback, and I’m really sorry for the frustration caused by your experience with us.
We completely understand how disappointing it is to be given a quote and then not have the work go ahead. While we aim to confirm repair availability before providing a price, in rare cases changes in technician coverage can affect our ability to follow through — and in your case, we clearly fell short in both communication and follow-up.
I can only apologise for the inconvenience and lack of clarity. This isn’t the standard we set for ourselves, and we’re reviewing our internal processes to ensure this doesn’t happen again. If you’re still open to it, I’d be happy to look into this personally and see whether we can now assist or at least offer a proper resolution.
Thanks again for taking the time to raise this.
Regards,
The SMART Repair People