I trusted Lensology to fit new lenses to my Persol 649 sunglasses. A few months later I had an eye test and the Optitian told me that they were cracked on the bridge,which was difficult to see due to the bridge having vertical lines across it.
It could only have happened at Lensology but I obtained verification from Persol that the glasses were broken.
I complained to Lensology with pictures of the damage who did not acknowledge my complaint.
Therefore I complained again with the details from Persol.
Lensology did not acknowledge my second complaint either.
From my experience I would not trust Lensology again as they appear to not take responsibility for their mistakes and just ignore customer complaints.
This is speaks volumes about the attitude of this company towards customer care or after sales.
It is true Lensology have emailed me twice but not to offer help with my complaint but only to ask when I will be sending my glasses for reglazing. The last if which I received today.
I am bemused by their claims and l stand by my review.
As of today at 13.00 Lensology have emailed me to ask if I am sending my glasses for reglazing,with no mention of the 2 complaints I made.
We must be at cross purposes here as I would like an explanation of how they damaged my frames.