The purchasing of the policy of £19.93 was straight forward. The problem came when i had to make a claim.I paid Avis in France with a credit card fully expecting my claim to be resolved within a month.
When you make a claim through Questor the volume of documents and the detail you have to copy and send are significant and do take up an inordinate amount of time which of course has cost implications.
Avis did not give me a repair cost or estimate so Questor requested a costed pricing matrix which was not forthcoming from Avis.
41 days later after,dozens of phone calls and emails Questor paid me without the matrix. Questor assured me they have good relationships with car hire companies but in my experience Avis see them as an irritant ignoring their requests for information. I repeatedly told Questor that i would be charged interest on the payment i made for damage but in the end i was charges interest due to the time it took for Questor to pay me. In future i will use the Avis excess insurance and pay the £60 as it is a much cheaper option when you consider the time ,frustration and cost (if you have to claim) that Questor put me through.