H Greenland

Item I ordered a week ago and sent 48hr tracked was "sent to the wrong delivery office". I have tried to track it since to find when it will be delivered. No information available anywhere. It is impossible to get past automated/online services for an update or accurate info and delivery options say none are available. RM used to be the most reliable, but (it pains me to say ths) now it has descended to the level of the worst couriers

Just given up...
Firstly they lost access to my O2 account stating my email couldn't be found. Customer service sent me to a shop (68mile round trip) who said they couldn't help. Then O2 disconnected my SIM despite my PAYG account being in credit (notified by text as usual when I used the phone) -without notice...because I didn't make calls (they said). 'Perfectly' legal (they say). I used the phone for security and backup -. Why not send a text to advise they were about to terminate the account? Not difficult.
Customer services advised I open a new account £0 in that of course.
The mast here is old tech...we were disconnected for months last year because spares were hard to get. (The landowner met the engineers).
The Govt should be paying more attention to services in rural areas and the way these 'petty gods' behave, options are often limited and signal weak/non-existent, particularly as landlines are due to become obsolete. Mobiles are becoming increasingly essential.
I have absolutely no faith in Ofcom.

Brent Knoll 'garden' centre' is dreadful. Overpriced -and even the half dead plants 'on offer' ridiculously priced. I asked if a further reduction was possible on a poorly plant which was reduced to over half the original price - was given a flat 'no' with a claim that the plants had "only just been repriced that morning". As at least one other such plant was clearly already dead, I found this very hard to believe. Who slaps a £6 'offer price' on a dead plant?
(I only visited because I couldn't find anywhere else with 4in plant pots in stock- I find they care more for ££££ than plants)
Further to their anodyne response I repeat:
who states they have only "that morning" reduced items yet slapped a £6 tag on an already DEAD plant?
PS I will not visit again as there are plenty of alternatives and I have noticed in my visits a lack of care: eg you stock carnivorous plants but do not care for them correctly ie (not enough light or water) - despite the high price tag. The labels on them from the nursery are clear enough!

Excellent service and great variety of quality plants -very helpful too. I recently purchased hedging plants from them and very happy with the quality.

Have been using Fastmail for many years for personal and business -but finding support isn't simple (I'm having problems changing my password). Finally found how to raise a ticket via a 'search' online -at the top of results was a 2017 blog post about 'improving customer support'!
Also spam increased recently...it has calmed down for the moment but I am losing confidence in Fastmail now - I currently find I am using yahoo more as a result!

Delivered in good time and as advised online by a pleasant driver. (You get what you pay for when it comes to parcel deliveries it seems!)

Great help finding the right tap fitting after I'd been unsuccessful elsewhere.

Speeds slow,connection often unavailable and now spent an hour trying to confirm speeds promised and speeds available.
Managed finally to access members area.
Access links provided via emails? "Server not found".
DownDetector says that this is not unusual...

UPDATE: the problem seems to lie more with the comparison sites being basic/standard. I've discussed cover with an Intelligent Insurance agent direct (via email and chat) and now have the required cover. A bit tortuous, and I don't know how the non-technical cope -but that's the tiresome way nowadays.
If you have anything non-standard you learn to look at details rather than rely on comparison site info. However I had a near miss with this one! Having to save due to unaffordable renewal quotes I filled in comparison site details and I found this company was surprisingly competitive...(that was a bit of a red flag) but when I went into details direct with them, I found there is NO FLOOD COVER WHATSOEVER offered at all in the policy regardless of any risk level -plus being asked to confirm details of watercourses/flooding events directly on their site after accepting comparison site quote.
Clearly a scheme to enable them to cut prices -and a waste of time...they should state up front that they do not include any flood cover at all. Despite being classed low/med (ie not Flood re) I want this cover as I don't quite trust the Government's generalised risk assessment.
Update: I have now received a direct offer via email offering Flood re cover - I do not qualify as Low/Med surface water risk, however I think obtaining flood cover is wise.

I received a renewal from Aegis for £605. I have an old (non-standard) property so have been used to paying above the average but this is unaffordable. (I don't need $1M 'standard' rebuild cover -it seems we all have been put in that bracket regardless of actual rebuilding costs). Best I could do was opt for 'buildings only'. Pathetic £90 saving. All quotes bar one were in that region, almost as if they are part of a cartel...

I'd say they sell 'properties' rather than 'homes'. Gave a valuation from online info -but refused point blank to visit the property to confirm this when asked. I was looking for a cooperative and communicative agent, so clearly they didn't have the correct attitude.
Fortunately there are other agents in the area who have been more helpful.

I have a Gaggia Classic which (once you get the hang of it) turns out an excellent cup. There are many additions/alterations/upgrades to this sturdy machine -so it appears they want coffee lovers to enjoy a good brew even if they can't afford top-of-the-range automatic machines which cost 3x as much. It just takes a little more effort...

When my wonderful old Aarow stove became obsolete after 18 years, (no spares available) I had to replace it (very expensively!).
I thought Stovax was the make to buy...after all they've been in the business a long time! The Aarow had a wireguard so you could ti=ur Firstly the glass cracked -the installer replaced it under guarantee. BUT the whole stove is badly designed and built. The tool given to turn the (hot) dooe handle removes the paint finish (metal to metal...). The top air controller is very bady designed -when the stove is in use you have to fumble with thick protective gloves to adjust it -IF you're lucky enough to to move it AT ALL when the stove is hot (the installer even adjusted the allen screws which hold it in place -but no improvement.) So you end up wasting fuel as the loggs burn fiercely and uncontrolled. 2 months ago the little stub used to adjust it broke off due to a weak weld... bad design and badly made.
Nice to have a reply, but 'contact me' with no name is not helpful...

Nice audio but their technical support is useless. I've been trying to upgrade my Elite to DAB+ and it doesn't work -I've taken the steps they describe MANY times. Starting with S/N, then following instructions. They don't read the tickets I raise, just repeat the steps to take and then state it's "resolved" so every time I have to start explaining it again. I'm not a technical idiot, I can read instructions. I've now run out of patience. I will replace the radio, but it won't be a Pure one - a shame as the audio is good (I've had three of them). I've just noticed an earlier post about the 'sticky' rubber finish - mine has the same problem. Yerch.
PS: finally sorted thanks to me throwing a verbal wobbly on the 'Pure' FBook page - there were some issues with their instructions/download. I actually had help via DM from someone who knew what they were about (mostly). Shouldn't be so hard should it?

Generally happy now that an overpayment problem has been resolved, but offering me a cheaper tariff (by email on 8/12) which saves less than the £75 exit fee which is only notified once you click on the 'change' button does seem disingenuous.
The offer to change to a fixed rate tariff with the advised price rise (once I'd clicked on the link) stated that I would save £70p/a, but the exit fee is £75.
I wonder if the calculations (which are presumably automated for all customers) may be to blame.

Whenever I order from a company which uses them, I'm relaxed because they have proved to be reliable, and I know my order will arrive in good time - if there's a problem they are easy to contact via clear information online.
Pity I can't say that about some other parcel companies...(still waiting for one to rEimburse me for a 'lost' parcel)

I have a 4 stage RO unit from this company and it has served me well for over a year. I returned a faulty valve I ordered separately (which cost under a fiver) and I had to send a video illustrating the problem. They replaced it immediately and I didn't need to return it. (I can understand that they did want proof of the fault as maybe some people may do 'try it on')
I've found this company provides good products and spares arrive next day via a reputable courier.

Useless.
This is the fourth company I have tried for a SIM only contract and I chose SMARTY because it had Wi-fi calling (I am in a 'notspot' with a dodgy O2 mast which seems to fail regularly)...now SMARTY has 'network issues'. I can't access voicemail and the chatbot is useless. The signal is poor, bur prevents Wifi calling from working. Hopeless.
Abandoning landlines is going to be a nightmare for rural communities unless a reliable service is guaranteed, particularly as we become more and more dependent on mobile services. I doubt whether Ofcom is up to it frankly.

International parcel delayed (apparently according to Evri) because CN22 customs declaration just said 'Books', and so was held up in the UK. Heard from the recipient that it hadn't arrived SEVEN days after the delivery date.
My entry 'Books' in the contents field was accepted on the website. Clearly there was never going to be any contact from Evri, no questions about the parcel which (apparently) was sitting in their 'hub' for several days.
I've sent books internationally before with no problem.

There is NO WI FI CALLING on giffgaff which I think should be compulsory for all mobile contracts as 'not spots' need proper coverage backup. Providers should know where these are as they are told often enough by customers.
On comparison site, wi-fi calling doesn't seem to feature as important. Light phone users like me need SIM only deals with this.
So...I have changed my mind about giffgaff -reduced it from 5 stars to one. The signal has disappeared completely from 3 bars and I have to stand 40yds away to get any signal at all. They claim the mast is fixed and signal is good. Clearly not. (O2 has no signal either)
All that PR stuff about being the "friendly/better service" than others leaves a bitter taste.