The delivery was fine. It was not exceptional. Being very harsh one of the delivery people complained about the stair lift and they might struggle to get past it (it was no trouble at all) and then to... See more
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Company details
Written by the company
Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country with colleagues working across more than 200 sites. We are great people delivering sustainable supply chain value.
Contact info
Methuen Park, SN14 0WT, Chippenham, United Kingdom
- For home delivery queries, please send us a message on 07984 370480 or call 01953 886060.
- www.wincanton.co.uk
Replied to 41% of negative reviews
Typically replies within 1 week
I had an extremely disturbing and…
I had an extremely disturbing and annoying experience. The furniture company I bought arranged a collection with Wincarton for a return. I was giving a time slot beforehand as 11:00AM - 01:00 PM. On the day of collection, it changed to 01:30 PM to 03:30 PM. At the time of writing this review, I am still waiting for the driver to arrive. I cannot find the number to talk to customer service but only whatsapp chat. They are really unhelpful. They even told me that they are not late and it is still their time slot. I advised them to do some maths. I was then told that it is just an estimate. What is the point of giving two hours slot if you could not execute it? I thought that it is to help and manage our time better. We all have works to do and cannot adjust our works around their incorrect time slot. Usually it is really annoying that delivery company can get away with all the complaints because some companies still use them as their partners by ignoring the customer feedback. This is a pure logistic mismanagement. If you gave the driver with only realistic number of routes per day, this would not be happened. I can understand unforseen situation but not this much. This is ridiculous. I do hope that Wincarton considers customer feedback and satisfaction over their profit margins with overscheduled routes or may all the companies reconsider their ties with Wincarton.
We were great service kept up to date with where and…
We were kept up to date with where and when our delivery was, and when it arrived the delivery team were very professional and courteous.
Polite and professional…
A tricky delivery up a narrow staircase! Delivery men very professional, friendly and polite. Go the extra mile to
Ensure a smooth delivery and care for your property with shoe protection and corner protection. Definitely worthy of 5 stars 🌟
Brilliant team
Brilliant team. Prompt. Polite. Efficient, tidy, informative. Office staff actually passed my whats3words info on to the drivers and they found me. It’s a miracle. Thx so much to all involved for making the delivery stress free.
Delivery duo were fine with contact a…
Delivery duo were fine with contact a few minutes before arrival and they placed the boxes where asked to. I’m only dropping two stars because it is nigh on impossible for someone of my age to open the boxes, move the furniture let alone dispose of the boxes. Please, please, please could you consider offering an assembly and packaging removal Service? I’d willingly pay for this. It might mean fewer drops per day for your crew but I’m convinced you would gain from people paying for a higher Service.

Reply from Wincanton
Exceptional delivery servicee
They delivered in the time slot,very curtious and polite.
Joe and Liam were fantastic- They…
Joe and Liam were fantastic- They reviewed the room we wanted our sofa in, informed us how they would proceed and did so professionally. The company gave reliable delivery updates regarding a time window of when to expect delivery as well. Happy customers!
Great service the team were very…
Great service the team were very professional and polite, would definitely recommend
Home Delivery
Delivery timing was correct as per the previous communication, the team showed enthusiasm and willingness to do their job. Everything was fantastic
Brilliant delivery and the guys were…
Brilliant delivery and the guys were fantastic .
Appreciated message in advance when…
Appreciated message in advance when near with delivery - lovely lads who were respectful to my property. Delighted
Great company to deal with
Fantastic communication from start to finish including the polite,friendly delivery staff who phoned me in advance to say they were running a bit late which tbh was no surprise due to storm Amy.👍
Significant water Damage in Transit
The driver said they left the sofas in the van overnight before delivery. The sofas were then damaged by rusty water inside the van, so they cancelled delivery and provided inadequate pictures for sofa.com. The communication was terrible. Why would any 'premium service' leave valuable goods in van overnight without protection?

Reply from Wincanton
Superb communication with regard to the…
Superb communication with regard to the delivery. Punctual and very polite.
I highly recommend Wincanton.
Great Comms & friendly team
Great communication from the delivery drivers prior to arriving. Respectful of my property & delivered with a bright cheery attitude. Thank you.
Incredible service from the delivery drivers
The two delivery drivers I had went above and beyond to ensure I got my sofa on the day promised. I had stated that I had a tight street and would need a smaller delivery vehicle however for some reason this was not arranged. In spite of this, the drivers went out of their way to ensure I got the sofa managing a tight street expertly and carrying the sofa a long way from the larger vehicle. Then someone parked in front of my gate which they managed no issues at all. Although initially frustrated, I am leaving five stars for the drivers who are an asset to their company and really went above to ensure everything was sorted for me, amazing guys and couldn’t recommend them more!
Nice delivery guys
Nice delivery guys, courteous and careful! Gave me a 30 minute lead arrival time. Very happy 😃
Very pleasant and respectful
Very pleasant and respectful delivery team.
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