Have ordered regularly and never had a problem, until my last order, which was never received. Upon contacting Vitasunn they quickly checked on my order, which had been lost in the post. They sent a n... See more
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Waiting a month for my order. Requested for an update three times via email but haven't receive any response yet. I am assuming that this is just an error and will keep waiting for a response and or m... See more
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I am unsure in Vitasunn. Sometimescthey have meds next time i have to search and buy at puritans. I lost my trust in Vitasunn si ce they sudenly stopped selling medicine that i needed. I recently aft... See more
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Although I paid extra shipping of €12.95 to receive my order in 3 days I received it after 8 days. Order made on 05/03/2018 received on 13/03/2018. I contacted Vitasunn through “contact us” and by e... See more
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Company details
Information provided by various external sources
"Your Satisfaction Is Our Top Priority" Vitasunn Nutritionals was created for health focused people all across the United Kingdom and Europe. It is our mission to bring more options to the market place than ever before. Vitasunn’s founder saw that people had a deep need for more choices, access to a robust knowledge base and a knowledgeable staff to answer their health questions, and more interactive guidance toward their health and fitness goals. This inspiration led to the creation of Vitasunn Nutritionals. Now Vitasunn Offers a Full Range of Private Label Supplements! Today Vitasunn is the product of an ever-growing, active community of athletes, fitness professionals, nutritionists and fitness-minded individuals like yourself that seeks to integrate all of the best elements available with a firm commitment to the betterment of your health and fitness. Vitasunn is just beginning, and welcomes your feedback, product requests, recipes, experiences and even rants. Vitasunn Nutritionals is dedicated to the mission of elevating the life experience of everyone who visits us, physically and spiritually. Vitasunn’s pricing, product choices, and customer service are unequalled by any competitor. Thank you for the opportunity to serve you! Mail all questions and correspondence to: VITASUNN Advantage Business Centre 132-134 Great Ancoats Street Manchester M4 6DE Freephone: 0800 043 0447 FAX: 44-40-8181-6878 If you have any questions, please feel free to contact us at: support@vitasunn.com or via our Online Contact Form
Contact info
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Returning customer
Have ordered regularly and never had a problem, until my last order, which was never received. Upon contacting Vitasunn they quickly checked on my order, which had been lost in the post. They sent a new product which was received 3 days later. 5 stars!
December 13, 2024
Unprompted review
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Good product - good service - perfect delivery
Good products, good guidance and service, fast and perfect delivery.
August 11, 2023
Unprompted review
Very good costumer service
Very good costumer service. Very helpful
September 2, 2023
Unprompted review
Terrible company
Terrible company, wrong tracking number and no reply from customer service
Update Vitasunn manage to contact use the day after I submitted my trust pilot review, thank you trust pilot.
Stating that they attempted to contact us on a number of occasions but the email bounced, and provided an email with Bounced typed in it, even though I had submitted Vitasunn online customer service form 4 times, submitted emails to Vitasunn customer service and messenger by both myself and my wife's email and phone numbers.
And to say that the replacement is free is not correct I had paid for this item and postage already.
As i said Vitasunn contacted myself and my wife the day after the review which was appreciated, but the communication to my wife was not what you would expect, cheeky would be putting it lightly.
May 11, 2023
Unprompted review
Reply from Vitasunn
This order was lost by the post. We immediately sent a replacement via UPS at no cost.
We have made every possible effort to communicate with the customer, but our messages have been bounced back from every address we tried!
We would never ignore a delivery issue or any customer issue.
It is our sole mission to provide the highest quality products and services in the industry, and our history speaks for itself.
We are so sorry the first parcel was lost in transit, and we sincerely hope you will consider revising this review when the replacement is delivered.
We truly wish you all the best, and hope to serve you again.
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Good customer service
Good customer service. Promptly replaced the items lost by their courier (UPS) who have a habit of this. I was nervous as they advised they had to use UPS again, but the items did turn up.
June 17, 2021
Unprompted review
Not correct information on the website, extra cost on taxes!
I have bought Melantonin from this company, it say that it sends the parcels from Germany on the website.
The parcel was shipped from China, which costs me 30 euros extra in taxes!
Please be careful with this company!
May 10, 2021
Unprompted review
Top class service!
Top class service!
First order failed to arrive or was mislaid in transit possibly due to the Christmas rush.After contacting Vitasunn,I was dealt with politely, promptly and efficiently.
My order arrived today,by UPS two days later.
Absolutely 100% satisfied.
Thanks Vitasunn.
C W
December 5, 2020
Unprompted review
Great customer service
My package got lost in the post and I contacted vitasun for more information on where my package was which is when then informed me it was lost.
Without hesitation they re sent my order and I received it soon after.
Really amazing customer service. Special thanks to Diana :)
October 29, 2020
Unprompted review
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Great service and fast delivery very…
Great service and fast delivery very happy will order again
May 27, 2020
Unprompted review
Will never ever buy stuff from this…
Will never ever buy stuff from this site again! It has now been 1 month since I ordered from them with express delivery, still haven’t seen my stuff that I ordered! And they don’t respond to any emails, not at Facebook or in their mail! Totally worthless, don’t buy from them!
May 6, 2020
Unprompted review
Great
Got my order today. No problems at all. Highly recommended. Will order again. Thanks.
December 19, 2018
Unprompted review
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Fast delivery 🤟
October 2, 2018
Unprompted review
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Excellent service with speedy delivery
Excellent service with speedy delivery. I would use this company again.
October 2, 2018
Unprompted review
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Reliable service and great value
September 28, 2018
Unprompted review
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You do what you promize
September 14, 2018
Unprompted review
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